Got to the horseback ride in plenty of time for our 10:00 am ride. Noticed the first problem when the place where you check-in (which is a business) smelled like cigarette smoke inside. I mentioned it and the woman checking us said, yes they were smoking in the back. Hmm, I thought it was against the law to smoke inside a business in the state of Colorado. Next, I asked for helmets for my 2 daughters and was told they didn't have helmets because their horses are really nice. Hmm, 2 strikes but we're here and kids are already in love with the horses.
It took a while to get everyone on their horse but the staff was very nice about letting kids pick their horse and get acquainted. Once everyone was on their horses it was 10:15 am. I asked the guide if they would be back in 1 hour (which was what we booked a 1 hour horse back ride). She said yes. I checked my watch and decided to return in one hour which would be 11:15 am. I went into town and came promptly back at 11:15. My family had been waiting on me as they returned from their ride at exactly 11:00 am.
The deal we bought also included a hot cocoa which was never offered or given to us. So we were jipped by 15 mins out of 60 for time and of the hot cocoa. There are plenty of other places to ride and I would recommend one of them.
At the end I heard the guides complaining that people were not tipping well. When we were not provided the full time nor the hot cocoa, I was not tipping on top of it.
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