We just arrived back home after spending two nights in the Whispering Pines room at the Kokopelli Inn.
While the bed was very comfy and we enjoyed the breakfasts and treats, we did have some issues and have some suggestions to the owners to possibly make one's stay more enjoyable.
1. We were kept awake on Thursday night and awakened early Friday morning by what sounded like someone pacing back and forth in cast iron boots in the room above us. Although we couldn't hear what they were saying, we also could hear them talking.
2. The volume on the TV in our room was faulty, necessitating the constant adjusting of the volume via the TV remote. It would go from loud to quiet without us touching the remote.
3. There were no instructions for use of the DVD player. We never did figure it out.
4. The heater on the "fireplace" was not working. (Sorry, but the "fake" fire was pretty disappointing, too).
5. The night-light over the vanity was burned out.
6. The "dining" table was very, very small. We had to set the candle, flower vase and welcome binder on the floor in order to make enough room to eat at the table. We would have put the items on a shelf, but there were no shelves in the room.
7. It was difficult to see what we were eating or reading at the dining table. We suggest a drop light be installed over a (larger) dining table.
8. Speaking of light, we needed to use personal mini flashlights to read in bed, as the bedside lighting was poor. We suggest implementing lamps with 3-way switches for varied wattage.
9. The lock on the sliding door to the patio is very difficult to latch from the inside.
10. The water can get SCALDING hot in the sink and shower. Owners should consider turning down the temp on the hot water heater.
11. One of our two major frustrations was that there was limited space to set things. The BEAUTIFUL handmade wood vanity does not accommodate cosmetics and toiletries for 2 people; the love seat became our "catch-all", holding everything that needed a temporary placing -- unused pillows, maps and books, dirty clothes, a purse, a carry-on bag, souvineers, toiletries, etc.
12. The other big frustration was spending a half hour scrolling through the Direct TV "Guide" each time we wanted to find something to watch on TV. Of the few hundred channels displayed on the "Guide", only a limited amount of them are actually available to the inn as a subscriber. That is fine, however it would save guests much time and frustration if the owners programmed the DirecTV "Guide" list to show only the channels available to view.
We sent these suggestions via a personal email to the owner's of Kokopelli Inn upon our return. We have not heard a word from them since. We're not chronic complainers, but would want to know issues and suggestions from guests if we owned and operated an inn. I don't feel they appreciated us taking my time to let them know of the above issues.
- Official Description (provided by the hotel):
- Newly opened southwest bed and breakfast. Decorated in southwest decor and family antiques. 15 acres of mountain to hike and take in the whispering pines, wild flowers, hummingbirds and wild life that frequent the property. Wake up to sour dough cinnamon rolls baking. Enjoy a gourmet breakfast in the dining room or served in the privacy of your room or on your private deck. It's beautiful, peaceful and serene. Minutes from Rocky Mountain National Park. ... more less