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“Great accomadations” 4 of 5 stars
Review of Historic Crags at the Golden Eagle Resort

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Historic Crags at the Golden Eagle Resort
2.5 of 5 Lodge   |   300 Riverside Dr, Estes Park, CO 80517   |  
Hotel amenities
Tucson
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great accomadations”
4 of 5 stars Reviewed September 14, 2013

My sisters and I visited Estes for a Friday night--Crag's was one of the available places to be able to book 1 night (most others require a min of 2-3).
We booked the 1 bedroom suite but we were upgraded to a 2 room suite. It was perfect with the kitchenette--plenty of room to spread out.
Staff at desk was very helpful about local restaurants and where to go sightseeing.
During our stay there was a big birthday party but that did not interfere with stay. Things seem to quiet down after 11pm and we could hardly hear anything-even though our room was above the bar area.
Helpful staff is a plus, room was good-no air-conditioning but we opened windows in living room area and were fine. Location is great for access to the downtown area although it is high on a hill and you need to drive down.
Room was a little pricey but probably the going rate for Estes Park proper.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Historic Crags at the Golden Eagle Resort, responded to this review, September 17, 2013
Thank you for sharing your kind review; we are pleased to read that our apartments once again proved convenient and comfortable and we are glad that you have enjoyed your undisturbed stay. We hope that you will consider visiting us again in the future and for a little longer too!
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80 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
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English first
Indianapolis, Indiana
Top Contributor
83 reviews 83 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 3, 2013

Firstly, we have stayed at a number of places in Estes Park over the last 10 years. Never was even aware of Crags Lodge. Sorry we missed it in earlier visits! Do be aware this is a 1914'ish building, but reasonably modernized. We had a single bedroom - living room with kitchenette. Ceiling fans helped a lot as the weather was in the upper 90's - August but hot for Estes Park in August.
We were greeted by Ann on entry and given a most pleasant reception - over the top friendly and helpful. She did warn us that there was a wedding the next afternoon, evening and that things might be noisy in the dining area. We even got a choice of rooms to try to avoid the noise.
Dinner is run by a different company - there is no breakfast facility, but we had planned on that, and bought local supplies - and with the kitchen fully supplied with hardware - it was not an issue - in fact rather nice. As for the Dinner (again not part of hotel management - but in the dining room) , we got to sit on the outside "couples" porch surrounded by flowers in the railing boxes and watch the sunset over Rocky Mountain National Park. Beautiful.

So if you want a modern hotel with 2010's furnishings and amenities, look hard - they are hard to find in Estes Park. But if you want a fantastic mountain experience hotel with a staff that seems to care deeply for your stay - then Crags is the place!

Room Tip: If you are using Hotels.com, do call the hotel directly - they will match or beat the internet rate...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Historic Crags at the Golden Eagle Resort, responded to this review, September 12, 2013
Thank you for sharing your thoughts about your recent stay here at The Historic Crags Lodge. We were glad to hear that you and your companion had a wonderful time here, and that you were able to experience some of the amenities and customer service that make us a truly unique resort here in Estes Park. Your recommendation is greatly appreciated. We look forward to seeing you both here again soon, as well as, for many years to come!
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Littleton, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

Found Crags Lodge when we needed a place to stay in Estes Park for only one night. Nice old hotel (built in 1914) but with lots of tasteful updates. Hotel staff is great. Location is close to downtown and near the south entrance to Rocky Mountain National Park. I highly recommend.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newnan, Ga.
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed September 1, 2013 via mobile

We were pleased to see this beautiful resort when we pulled in. Even our room was nice. Great balcony. Nice kitchen. Then we realized our room was under the dinning room. Have you ever lived in an old house with squeaky floors. Well imagine amplifying that a 100 times. To make matters worst the next night there was a wedding reception. OMG!!! We were not a part of the wedding party so were subjected to the unbearable noise. If management was on top of it they would have only put wedding guests down there.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Historic Crags at the Golden Eagle Resort, responded to this review, September 5, 2013
We are very sorry to read that you have experienced some noise issues whilst at our resort. We assure you that our sole intention is to offer our guest a relaxing, enjoyable break and we are equally disappointed that this was not the case on this occasion. We strongly encourage our guests to contact us should they not be satisfied with their room allocation so that we can look into offering them an alternative accommodation. We are sorry if your stay has caused you any dissatisfaction and we assure you that should you decide to give us another chance we would do our best to exceed your expectations. We wish you all the best on your future travels.
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Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 45 cities Reviews in 45 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 23, 2013 via mobile

The Crags was built circa 1914. Yes, development has encroached upon the Crags. Still, if one tries, it is possible to evoke a simpler time. The lobby is soothing and quiet with comfortable furniture and no Tv. Room was fine, staff friendly and food at their restaurant was very good. We've stayed there before and will again. I love it.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
5 of 5 stars Reviewed August 23, 2013

We found the Historic Crags listed on Trip advisor and I'm so glad we did. It was adorable. My husband and 5 year old son, and I stayed two nights In mid August and just loved it. We got the double bed with a pull out couch. The room had a small kitchen and included everything we needed if we wanted to avoid eating out.

The hotel seemed to be slow but the bar stayed open at all times and I had a wonderful chocolate martini. Our room overlooked the "Overlook Hotel" from the Shining. So cool! The real name is The Stanley. The staff was very sweet and the view was amazing. We spent both days in the pool and both nights in the hot tub. My son loved it.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Historic Crags at the Golden Eagle Resort, responded to this review, August 24, 2013
We’re delighted that you chose to stay at the Historic Crags Lodge, and that you had a great time here! We hope you’ll consider us for future visits to Estes Park – we’d love to see you again!
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Worcester, Massachusetts, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 5, 2013

I must preface this review by saying I am in no way a hotel snob. In fact, when I'm at a place as beautiful as Estes Park/The Rocky Mountains, I want to spend as LITTLE time as possible holed up in a hotel. HOWEVER; this was one of the only places available the week we were staying in Estes and let's just say, I can see why. Though there were some enjoyable aspects of my stay at Crags, overall, I really was not impressed. For what we paid to stay here, I expected a lot more. It is very important to note (as this is not made clear anywhere on their site) that this lodge DOES NOT HAVE AIR CONDITIONING therefore there is no way to adjust the temperature in your room (hot or cold). I understand there are very few days in Colorado where the heat is unbearable but on the third floor with the warm summer sun beaming in the sky lights, the rooms become quite uncomfortable quite fast.

I will note that the staff were friendly and informative and the lodge does appear to have undergone some beneficial renovations. Unfortunately, neither of these things made up for the general lack of amenities. No maid service unless specifically requested and which only includes taking the trash out and bringing fresh towels, no room service, and the only view available from our window was the parking lot. Paying premium to stay at the mouth of the Rocky Mountain National Park, I expected a better view and better amenities.

The bathroom was tiny, the shower floor was brown from the dirt of past guests feet, the sink was wobbly,and the water pressure combined with the shower head made it feel like a shower of needles.

The pool and hot tub were okay but not as clean as I'd expect and the grounds appeared to only have minimal upkeep. Perhaps the most unenjoyable part of staying at the lodge was that the garbage truck came at 6:45am daily and repeatedly slammed the dumpster outside our window (that we were forced to leave open because of the heat). At 7:15am daily, a big box truck pulled in to drop off restaurant goods and 'beep, beep, beeped' for twenty minutes as it backed out of the lot. A good nights sleep was also not an 'amenity' at the lodge.

We did not have the opportunity to try the restaurant which just may have been this place's saving grace as it boasts much higher reviews than the lodge. I will definitely be finding some place else to stay if I find myself in Estes Park in the future and I suggest you do the same!

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Historic Crags at the Golden Eagle Resort, responded to this review, August 11, 2013
We hold our team to very high standards of service and we are really glad to read that you were not at all disappointed with their performance and assistance. We regret however to learn that you experienced uncomfortable temperatures in your unit. Our resort does not have air conditioning. Typically, it is not needed, except for a few days a year. We would like to note that we make every effort to ensure that our 3rd party rental partners advise our guests of this at the time of booking. We also include this information on our website. We hope enjoyed the numerous outdoor activates on- site and nearby during this time.
Additionally, it was very concerning to read that your housekeeping experience, noise outside your unit, and issues with your unit’s sink had a negative impact towards your stay. We are truly sorry that it seems our housekeeping and maintenance staff did not provide superior customer service for you. This, we will address with our teams internally. We would like to take this opportunity and advise we are primarily a vacation ownership resort, housekeeping services are provided on a weekly basis. Daily housekeeping services can be requested for a small fee. Unfortunately, we cannot control when the city picks up the trash for our resort. If requested through our front desk, we would have been more than happy to see if we could relocate you to another unit away from the trash pick-up area. Naturally, we are delighted to hear that your dining experience delivered by our restaurant staff received appreciation- Thank you.
If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. We sincerely wish you the best on all your future travels.
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Additional Information about Historic Crags at the Golden Eagle Resort

Address: 300 Riverside Dr, Estes Park, CO 80517
Location: United States > Colorado > Estes Park
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 73 Specialty lodging in Estes Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Historic Crags at the Golden Eagle Resort 2.5*
Official Description (provided by the hotel):
The lodge is ideally located in the heart of Estes Park on the north side of Prospect Mountain and only minutes from Rocky Mountain National Park. Breathtaking mountain views surround you making this the prefect location for your mountain wedding.The landscape of Rocky Mountain National Park is the steepest in the United States. Sixty mountain peaks over 12,000 feet high result in world-renown scenery and provide challenges for hikers and climbers. The extreme topography creates an amazing range of ecological zones within a short distance, similar to the changes that would be seen in a drive from Denver to northern Alaska. ... more   less 
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Also Known As:
Historic Crags At The Golden Eagle Hotel Estes Park

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