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“A nice place to stay at for a week!” 4 of 5 stars
Review of Historic Crags at the Golden Eagle Resort

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Historic Crags at the Golden Eagle Resort
2.5 of 5 Lodge   |   300 Riverside Dr, Estes Park, CO 80517   |  
Hotel amenities
Auburn,CA
Top Contributor
97 reviews 97 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
“A nice place to stay at for a week!”
4 of 5 stars Reviewed July 29, 2013

This was a timeshare exchange for us. We had a rough time finding the lodge and check-in. While the address is on Riverside, the entry is off of Audubon. An upgraded and illuminated sign for night arrivers would really help. Our 1-bedroom unit was in the lodge, room #209, above the lobby/managers office. We arrived during a wedding reception, so live combo playing and not a lot of guests, but a little noisy being so close to the front desk, but we did fine getting checked in promptly. The 1 bedroom has 1-1/2 bathrooms, a livingroom/kitchen when you enter and the bedroom with windows on 2 sides facing the front of the lodge and the other towards the pool/hot tub area. For 2 of us it was just fine. For more people with the pullout couch bed, it could be challenging. There is a table w/2 chairs. Not sure what the lodge expects people to do with food as most of the cabinets held plates, glasses, various utensils, but we made do. The apartment size refrig/freezer was ample. The bedroom had an armwah(sp?) and a dresser. Armwah looked near new, dresser looked fairly battered, but was functional. Bathrooms were small, but functional. Half bath(sink/potty) had a medicine cabinet and a rod for towels. 2nd bath had a bathtub with 3/4" gouged enamel on the bottom(what in the world do people do to do this?). It appeared that Diamond Resorts Int'l refurbished this room very nicely in the last couple of years after taking over in Sept 2010, BUT from from what I could tell repairs are cheaply done as seen by 3 different types of blinds in the bedroom from 1" plastic, 1" metal and 2" wider louvers(it doesn't get very dark in the morning); the shower curtain rod from Walmart works fine, but the preexisting nice tile around the tub had drill holes "fixed" by using white silicone putty with fingers to patch the 2 holes. The bathrooms really need small shelves for extra tp, tissues, toiletries people bring with them, you can only put so much stuff on the toilet lid. There was no issues with noise from the wedding party or neighboring units. The pool and hot tub area looked like a lot of money had been spent since 2010 as the pool deck looked good, wood fencing near new, hot tub bubbling wonderfully, but the bottom of the pool had brown grunge making it look like it was overdue for a good cleaning. I may be brutally nit picky, but I think what timeshare owners pay for maintenance fees, I probably mirror others' observations. This historical resort would be spending money wisely by having a truly nice front entry door for great first impressions versus the very well worn door of yesteryear. Staff was wonderful! Manager got fireplace fire going on a cool rainy July day!! A nice place to visit, love the RMNP area, just a bucket list kind of destination that may not happen again for me. ;)

Room Tip: Lodge has an elevator, no a/c, but we just opened windows. I am sitting in the lobby with live guita...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Lawrence, Kansas
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 16, 2013

We are Diamond Resort owners and I booked a week there for a daughter/dad vacation in May. The location of this hotel is fantastic...two blocks off the Main Street and the hotel overlooks downtown Estes Park.

The front desk staff was polite, friendly, and provided a quick check-in. The rooms were small but cozy. They had a partial kitchen, small refrigerator, and was adequately stocked with utensils. We did not use the restaurant but I did some exploring and found the historical aspects in the main lobby/restaurant to be quite interesting. Overall, I like the location, the amenities, and will definitely stay here again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Olathe, KS
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 15, 2013

I booked this stay through our timeshare. I was very excited to find an Estes Park timeshare available in the summer. I read the reviews and was a little concerned. The reviews were very hit and miss on this place. But let me just say I found it a hit! Everyone that worked the front desk were so welcoming and pleasant. Anytime we left and came back from a day trip you felt like you were coming home.

The lodge itself is very old. I think it was built in 1914, but could be off on the date. They have kept the lobby area true to the old lodge feeling. It's filled with old pictures and old items from the past. There is a large fireplace, and they have Checkers and Chess games set up for you to play at anytime. It was refreshing to see kids playing board games instead of video games.

The location is part way up a mountain. It's an easy walk down, but walking up is very difficult. Very steep and no lighting. So we would walk to downtown about a 1/2 mile and then take the cab home (about $6) when we went out to dinner.

Only complaint I have is the refrigerator. It was very small. We stayed a week and planned on bringing a lot of our own food for breakfast and picnic lunches. We ended up trying to keep coolers in the room and iced down because everything would not fit in the fridge.

I was concerned when I found out there is no air conditioning in this lodge. But we ended up being very comfortable. They provided a box fan and we opened up the windows for a breeze.

Pool and hot tub area was wonderful. Beautiful views and everything very clean. The grounds were nice as well.

Highly recommend if you are looking for that old time Colorado feeling!!

Room Tip: We had booked a studio unit, but upgraded to a one bedroom. Was glad that we did for the extra room...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
63 reviews 63 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 8, 2013

First, getting there is confusing because signage is for Golden Eagle Resort even though you make reservations for Historic Crags Lodge. Then when you do finally arrive at Golden Eagle Resort looking for Historic Crags Lodge, one is surprised to realize just how 'in town' it is....on a hill overlooking downtown and in front of private housing developments. This is much closer to downtown than their descriptions/photography lead you to believe. Both name signs are out front, one a cheesy hanging banner. A question posed to the front desk about possible ownership /name change confirmed that "no, they are not in transition but under two managements". Maybe they are a combo hotel/time-share and the mgmt of each are at odds.

Following that first impression, we thought the main lodge area was indeed picturesque and certainly vintage. However, our accommodations at detached 'motel style 1 story building of strip of rooms were no more than any non-descript motel anywhere in the country. Mish-mosh of non-descript albeit comfortable décor, again no different than any other motel. Would definitely not pay their full listed prices for such a room.

Happily, this 1BR with 2BA and kitchenette were meticulously clean and large, so their maid staff gets an A+. But their bathroom walls were peeling, a bit grungy looking and definitely need a re-do. Again, not up to their list prices.

The pool and hot tub were completely surrounded by a tall, solid wood privacy fence so again, no ambience of being in the mountains....more like a motel /hotel pool setting. Wildlife presence necessitates fences, but other resorts use much more see-through options that allow for not feeling like one is in an enclosed pen. The cleaning/maid staff though are on the ball again for a clean hot tub.

If you are interested in an in-town place that is not on the main road, this location is perfect: City Views, easy access to downtown restaurant/shopping strip and other Estes Park sites and locations.

If you are interested in an 'historic Colorado LODGE" in the mountains or a rural setting at Estes park, which is what their name implies, this is definitely NOT the place.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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diamondresorts, Manager at Historic Crags at the Golden Eagle Resort, responded to this review, July 20, 2013
Thank you for your comments. As you have probably seen from our other reviews and our subsequent responses, our aim is to deliver lasting and meaningful memories. Clearly, we did not manage to achieve this for you and we are incredibly sorry. We have a very strong commitment to keep our apartments up-to-date and we go through a refurbishment programme in order to ensure that The Historic Crags Lodge is always presented at its best and we are sorry if you felt that on this occasion our efforts were not visible.
If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. We wish you the best on all your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 21, 2013

We were looking forward to spending a few days in the Crags Lodge in Estes Park. We arrived about 4:30 in the afternoon. It was hot outside and we were looking forward to a cool room in the lodge. The lady working at the front desk evidently had her children at work with her and we were forced to work around them to get to the desk because they weren’t interested in moving out of the way. When we got to the desk we were told that our room was outside right next to the noisy jackhammer. It was going for the next 30 minutes. Our room was a little motel room in the back lot; not in the lodge. The temperature in the room was close to 90 degrees. I called the front desk and was told they had no air conditioning. The front desk suggested that I turn on a box fan and sit in front of it. It was 10:00 at night before we could stand to be in the room and that was with the noisy fan in the window. We could barely hear the TV. There’s no TV in the bedroom. The bed was not comfortable. They say that they have free WiFi but the only place that you can get any reception at all is at the front desk. Even there it kept dropping calls. They hold a $100 security deposit and told us to wash any dishes that we used so we washed our water glasses to avoid being charged for dirty water glasses.
The pool and hot tub were great but those two things were the only things that we liked about this place.

Room Tip: Choose a different hotel.
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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diamondresorts, Manager at Historic Crags at the Golden Eagle Resort, responded to this review, July 2, 2013
We are truly and sincerely sorry that your stay here at The Historic Crags Lodge did not meet your expectations. We always strive to deliver exceptional hospitality and offer quality accommodations at an affordable price to each guest that stays with us. It was very concerning to read that our front desk staff’s behavior, your assigned accommodations, and Wi-Fi service had a negative impact towards your stay. Our front desk staff’s behavior in relation to bringing her kids to work and how it affected her service towards you and your party will be addressed immediately. This is not the type of customer service we wish to provide and we want to assure you that this is not tolerated. We sincerely apologize that we were not able to provide better accommodations in regard to your stay. When we are peak capacity such as when you arrived, unfortunately we may not be able to accommodate each and every request that is submitted to us. Unfortunately your arrival coincided with an unexpected heat wave. Normally temperatures here do not warrant the need for air conditioning. We are in the process of upgrading our Wi-Fi service, so that this service will be able to be provided to our guest rooms as well. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable. We sincerely appreciate your business with us and wish you the best on all your future travels.
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Arlington, YX
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2013

Just returned from a 3 night stay at the Crags, loved the staff and the warm 1900's feel of the lobby. It seemed straight out of a 40's movie about a ski resort, the rooms upstairs were modern and quite clean. (no maid service though our entire stay) Nice sitting area, kitchenette and large bathroom all very clean and updated.

Would love to stay here again!

Room Tip: No A/C that we could find, but other than that its nice.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Historic Crags at the Golden Eagle Resort, responded to this review, June 23, 2013
Thank you very much for your kind review. We are delighted to read that you found our resort welcoming and full of character, yet clean and well maintained. We hope to see you coming back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, Kansas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2013

Very friendly and accommodating staff. Our room was queen size which had a separate bedroom and living room. A little tight on space but adequate for two people. Clean and comfortable. No air conditioning. No blinds on the windows so it was light in the room at night, we prefer a darker room. Bathroom was tiny and a little cramped, only one person in there at a time. Very nice views. Nice bar area and outside deck that over looks the town and has excellent views of the mountains. Limited and difficult parking area.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Historic Crags at the Golden Eagle Resort

Address: 300 Riverside Dr, Estes Park, CO 80517
Location: United States > Colorado > Estes Park
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 73 Specialty lodging in Estes Park
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Historic Crags at the Golden Eagle Resort 2.5*
Official Description (provided by the hotel):
The lodge is ideally located in the heart of Estes Park on the north side of Prospect Mountain and only minutes from Rocky Mountain National Park. Breathtaking mountain views surround you making this the prefect location for your mountain wedding.The landscape of Rocky Mountain National Park is the steepest in the United States. Sixty mountain peaks over 12,000 feet high result in world-renown scenery and provide challenges for hikers and climbers. The extreme topography creates an amazing range of ecological zones within a short distance, similar to the changes that would be seen in a drive from Denver to northern Alaska. ... more   less 
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Also Known As:
Historic Crags At The Golden Eagle Hotel Estes Park

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