We had a confirmed reservation to stay. Much to our surprise we received a call from the owner saying she had double booked our room and she was canceling our booking. This was just a few days before our arrival. The phone call came while we were in the middle of our trip! She gave an excuse about too many bookings and being confused. Her only offer of assistance was to give us the phone number of a nearby motel. The email with the phone number never arrived. Our experience was one of poor customer service and complete disorganization.