I work at an IHG property that if very clean and only expect that when I stay at a hotel that it will be clean and comfortable. The girl at the counter was very friendly and checked me in very quickly. The room was not vacuumed; there were candy wrappers between the night stand and the wall. There was some white/gray hair on the bed near the pillows and I’m not sure if it pets hair or a guests. My boyfriend when to the bathroom as soon as we checked- in as any guest does- he looked at the floor and noticed some hair not much but there was some. He also noticed that the back of the bathroom door had some nasty off white goo. I went to tell the girl at the counter about what we had seen since we checked- in and she moved us room. We were pleased that she was very nice once again. We were moved to the third floor and I walked in and started looking around, there were no wrappers on the floor but the carpet was not vacuumed, there was more hair in the bathroom and hair stuck on the bathroom door! That is not the worst of it... As I moved the curtains out ran a HUGE roach maybe like a couple inches long. My boyfriend told me to not say anything that night but to just mention it at check-out. In the morning I did mention to the front desk representative who happened to be the general manager of the property and all she told me was "we'll spray that" I have no idea what the "that" was but in any case I was charged for my room. I went paying an employee rate which is nothing really but just enough to cover the cleaning/labor cost of the room. I don't understand because both rooms were not cleaned properly and the rooms are not being inspected. Not one person has ever complained that the property I work at is dirty.
As a hotel management graduate I was very disappointed with my stay at Candlewood Suites Albuquerque.