The hotel itself was just fine. Clean, fine location, comfortable beds. I probably would've rated this hotel higher except the service was pretty appalling. Not only did I have a strangely hostile conversation with the front desk when I requested they re-send my reservation confirmation e-mail because I had never received it, but the man working the desk when we checked out was also quite rude.
Some extra details on the phone conversation -- I was transferred mid-sentence THREE TIMES. It was as if the person I was speaking with could not wait to get rid of me. I kept getting transferred to random voicemails of other employees and had to hang up and call back. I was in the middle of suggesting that maybe they had mis-typed my e-mail address (which ended up being the case) when I was transferred to someone's voicemail in accounting. It was so incredibly weird and rude. If it hadn't been days before the balloon fiesta, when another room would have been hard to find, I would've canceled and booked somewhere else.
- Official Description (provided by the hotel):
- Modern surroundings, warm hospitality and a freshly baked chocolate chip cookie await your arrival at the DoubleTree by Hilton Hotel Albuquerque. Located downtown, the hotel is conveniently connected by underground concourse to the Albuquerque Convention Center, close to the Civic Plaza and the historic Old Town. Albuquerque International Sunport Airport is just five miles from the hotel. Surrounded by trees, and with stunning views of the Sandia Mountains, this Albuquerque hotel offers a unique, relaxing setting in the heart of the city.Make yourself at home in a guest room decorated in soothing tones, and with complimentary high-speed internet access and amenities for work and relaxation. Choose a suite for a separate living area, upgraded amenities package, dining table and sofa bed. Our downtown Albuquerque hotel has flexible event space for up to 300 guests and a fully equipped business center. Print from your room and pick it up at the business center with our useful remote printing service.Catch up with work while sipping your favorite Starbucks coffee at Onyx Café, taking advantage of the complimentary WiFi in all public areas, or gather with friends and colleagues at ICE Lounge, enjoying the contemporary decor and range of refreshing ice cold drinks. Sample New Mexican and coastal Californian cuisine at La Oja Restaurant at breakfast, lunch and dinner. Relax poolside, admiring the mountain views and fresh air, or work out at the fitness center featuring the latest in cardiovascular and strength equipment. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree By Hilton Albuquerque Hotel Albuquerque
- Doubletree Albuquerque
- Albuquerque Doubletree