Sunday I went to the desk I had a backed up toilete in my room and needed some directions I waited at the lobby for 20 some minutes. No one was there then I went outside to smoke a cigarette and saw the front desk clerk drive up aperantly went to lunch and left the desk unstaffed . I do not know if this is a habit or normal the guy didn't eaven apolagise to me. Very rude. And he said he was the manager! I was a regular but I don't think I'll be back to pay over $100. For no service is ridiculous!