We stayed ten nights for the Balloon Fiesta. Very appreciative that they opened breakfast early for those of us that had to leave the hotel by 5AM. Breakfast was a nice selection of hot (not pre-cooked) eggs and sausage, bagels, pastries, waffles, yogurt, cereals, fruit, plus more. Rooms were clean and the housekeeping staff was pleasant and accommodating when asked for additional towels or special arrangements. Manager and Front Desk staff were also pleasant and easy to deal with. Special kudos to Maritza and Steven. I would definitely stay here for our next Balloon Fiesta visit.

We are here for the Balloon Fiesta for the fourth time. We wanted a place that would be convenient and comfortable. We are very pleased with our choice and would definitely return here again. The staff is friendly. The breakfast is made to order and the rooms are clean. I even enjoyed the indoor pool.

No major complaints. I went down for the daily included "hot breakfast" which consists of sausage and pre made scrambled eggs. I toasted bread to make a scrambled egg sandwich. As I took a bite, I found a dark colored hair in my eggs. I threw my food away, as I personally thought it was gross! I might also add, the woman preparing the eggs wasnt wearing gloves or a hair net. I went to the front desk to ask if there was a resturant near by, and I calmly memtioned the hair ordeal and how it truthfully grossed me out. This jerk in return says, in a tone that wasnt plesant, "Your grossed out over a hair?" Like I was crazy! I asked him if HE would eat eggs with someones dirty hair in it. He replied, "Yes, I would just pick it out." I got no appology. He was, in a round about way, telling to pick out this nasty womans hair and just eat the food! I was shocked at his tone! He was actually mad at me! He then walked away from me and ignored me! A desk clerk witnessed
The entire incident and later admitted (as I was checking out.a day early!) That she agreed with me that her manager handled the whole thing wrong. I can move pass the whole hair thing, it's the way this jerk handled the situation is what I can't get passed.

I accidentally left our very expensive camera in the hotel room on October 3, 2012. When we reached Colorado Springs, I realized it was missing. A quick phone call to the hotel resulted in my discovery that it had been "turned-in" by Rosemary who is the Head of Housekeeping. I want to thank the specific housekeeper for her honesty and for doing the "right thing". I was comforted in knowing my camera would be kept in a safe place and would be waiting for us when we returned to Albuquerque on Sunday Oct 7, 2012.

My heartfelt thanks to the hotel staff for turning our forgetfulness (in leaving the camera in the first place) a positive outcome.