First, I guess my standards are a bit higher since I live in Denver if this hotel is in the top five in Albuquerque. When you walk in, the lobby looks nice and the internet lobby is nice as well. That is where the remodel stops I think.
1) Rooms--The first night, I had no soap, shampoo, or conditioner. I came down to the front desk and they were very nice about it and gave me some. The maid then cleaned my room and took all the soap away. So on the second day, I had to return to the front desk and ask for more soap. On the third day, the maid took away all my towels and didn't leave any. So another trip to the front desk.
2) Pool--the pool area is generally clean, however, a family of guests brought their dog in the pool which the staff thought was cute. Right. Also, hotel advertised as an indoor heated pool, but the pool was not heated and was quite chilly.
3) Hot tub--luke warm with only two jets. The rest of the people just sat in a lukewarm tub. The rest of the jets were in the hot tub, but were cemented shut.
4) Walls--You can hear the other guest flush the toilet through the wall. The toilet has hurricane strength suction. So if your neighboring guests get up at 5am, expect that you will too.
5) Room service--the room service tray in the hall that was outside my neighboring guest room 7 hours ago is still there.
6) Elevators--two of the elevators were not working. When they were finally fixed, the repair crew did not deem it necessary to clean the trash on the floor of the elevator.
7) check in--I asked the check in clerk to add my Starwood preferred guest number to my account. She advised that my account was "expired". I called Starwood and they resolved it for me by adding my number to my account.
8) Laundry--the hotel advertises guest laundry in both their book and on the website. When I go to find the laundry, the front desk advises me that they have no laundry, but they will gladly dry clean for 10 times the price.
9) View-There is only an anti-view here. Either a parking lot, or rooftop.
10) Location- seemed fine in an Albuquerque sort of way. Front desk advised me they lock all the side doors at night and you can't even enter with a key. When I asked if it was a bad neighborhood, they said no, but that they weren't responsible if my car was broken into.
11) Trash cans--there is an apparant shortage of trash cans for Sheraton. There are none to be found anywhere in the lobby or meeting rooms.
12) Pepsi products only. Enough said.
13) TV--The flat screen was nice, but it would be nicer if half the channels claimed to be provided by the hotel actually worked.
Bonus: The lobby regularly smells like a backed up sewer line.
My visit only.
- Official Description (provided by the hotel):
- Nestled in the heart of Albuquerque's uptown business district, our Sheraton Albuquerque Uptown hotel is minutes away from the Albuquerque INTL Sunport, the University of New Mexico, and much more. ... more less
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- Also Known As:
- Sheraton Albuquerque Uptown Hotel Albuquerque
- Albuquerque Sheraton