After multiple bad-to-awful experiences with Sheraton properties, I was expecting this one to be 'strike three' in the past year.
However, on arrival, I checked in and asked (after a room had been assigned to me) to switch to a king room with a view of the mountains. The desk agent immediately changed my room preference, with no show of irritation and with a smile on his face.
The room was clean and would have received five stars instead of four, but I found that one of the packets of creamer/sugar with the coffee service had been opened & items removed but placed back in the holder. So, we were short of creamer for the coffee in the morning, only discovered after the coffee had brewed & we were walking out the door. I'm sure the staff would have immediately accommodated our request for more.
We were passing through ABQ on a 2500 mile roadtrip, and arrived at the hotel after 9 hours in a car with no air conditioning. We showered immediately after checkin, then went to dinner (offsite, at a place called Fiesta's - it was fun and GREAT food, and extremely inexpensive - about 2.5 miles from the hotel). When we got back from dinner, I requested "a couple of extra towels" and they said they'd send them right up. Within minutes, housekeeping was at the door with a stack of four towels. The housekeeper had a smile on her face and was polite and friendly.
The room was quiet - no slamming doors at THIS hotel!
I'll try Sheratons again, if they can follow the lead of THIS property!
- Also Known As:
- Sheraton Albuquerque Uptown Hotel Albuquerque
- Sheraton Albuquerque Uptown Hotel
- Sheraton Albuquerque
- Albuquerque Sheraton
- Official Description (provided by the hotel):
- Nestled in the heart of Albuquerque's uptown business district, our Sheraton Albuquerque Uptown hotel is minutes away from the Albuquerque INTL Sunport, the University of New Mexico, and much more. ... more less
- Reservation Options:
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