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“Another Perfect Stay!” 5 of 5 stars
Review of Sheraton Albuquerque Uptown

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Sheraton Albuquerque Uptown
3.5 of 5 Hotel   |   2600 Louisiana Boulevard NE, Albuquerque, NM 87110 (Uptown)   |  
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Breakfast for 2 Included
Ranked #15 of 148 Hotels in Albuquerque
Certificate of Excellence
GreenLeadersSilver level
Denver, Colorado
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Another Perfect Stay!”
5 of 5 stars Reviewed June 13, 2013

I came back to spend another weekend with friends in ABQ and as promised in a prior review, I returned to the Sheraton Uptown. This time I brought my wife. We made the most of the weekend and booked the Jacuzzi suite. Room was incredible – very spacious. Views of Sandia were awesome. Room was peaceful and quiet. My eyes are drawn to the pictures they have throughout the hotel.

On the way to the fitness center, I walked by the conference room/banquet area – I peeked my head in and saw that they were setting up for a wedding – looked like a big one. Quite impressive. Room was stunning. Looked like a great place to have a wedding reception.

It’s the little things sometimes. My wife liked the Starbucks in the room. Both my wife and I just love flavored waters. They had fruit flavored water dispensers in the lobby. Very classy touch.

Lobby bar was a comfortable place to wait for the wife as she got ready… Barkeep was friendly – name slips my mind.

Front desk staff helped us out with some recommendations for places to grab a drink. I feel like I have a knack on reading people – every staff member we encountered was great. It didn’t appear to be so much as “a job” as it was something they enjoyed doing and they seemed happy to be there. Perhaps a reflection of the management.

This NM trip appears to be becoming an annual tradition. If it does, plan on seeing me again. Thank you again for making my weekend in the "Land of Enchantment" enjoyable.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, July 4, 2013
Hello Sheila W-

Thank you for your review. Yes we are pet friendly I am so happy your and your puppy enjoyed your visit to ABQ Uptown... We have a great hotel and Located so perfectly in the city. It sounds like you have found you home in ABQ and welcome you and your puppy back at anytime...

Thanks again,
Yours in Hospitality,
Damen Kompanowski
General Manager
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896 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
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English first
Santa Fe, New Mexico
Level Contributor
66 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed June 9, 2013

The Sheraton Albuquerque Uptown is conveniently located near Highways 40 and 25 and a bevy of boutique shopping and restaurants are close by (complimentary shuttle is available).

The property is situated on a nicely landscaped expanse set back from the main street—no worries about traffic noise here. A pet waste station and hand sanitizers are prominently positioned near the entrance and pets are warmly welcomed.

The Sheraton Albuquerque is one of the few hotels to forgo a pet fee (guests are requested to sign a dog waiver to cover possible damages).

Pet friendly rooms are not specifically designated, which means accommodations are most likely available and rules are flexible, as are pet restrictions (well mannered pups of any size are welcomed— not weighed).

Complimentary food and water bowels and bed are provided for furry guests (be sure and request, as sometimes newer staff members are not aware of amenities).

Our room had nice upscale touches: attractive, stylish and contemporary furnishings, rich woods, textured wall coverings, a modern boudoir chaise lounge (nice touch) and upgraded bathroom with granite counters, ceramic tiling and designer decor.

The Sheraton's signature Sweet Sleeper pillow top bed guarantees a good night's sleep with the added luxury feel of both duvet and comforter linens and upholstered headboard.

There is an ample functional desk area with a padded ergonomic chair, a 37” flat screen TV, mini fridge and in room coffee maker (complimentary Starbucks coffee).

The staff is efficient and hospitable. Our room service was great for both breakfast (light, fluffy omelet) and dinner (Fish Tacos) tasty, well presented and freshly prepared food.

Parking is free and a lively lobby scene for you and your pet to enjoy.

Room Tip: We enjoyed room on 4th floor with mountain view
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  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, July 7, 2013
Hello Sheila W-

Thank you for your detailed review, I am so happy you and you pooch enjoyed your stay with us here in the Heart of Uptown. We hope your travels bring you to ABQ soon...

Yours in Hospitality,
Damen Kompanowski
General Manager
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Ormond Beach, Florida
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed June 9, 2013

Lower your expectations if you think the "club level" at the this sub par business hotel is going to be nice, exclusive, special or anything other than run of the mill for Sheraton. What a treat; doggy friendly, barking most of the night, domestic disputes, near zero water pressure and bad plumbing fixtures in an other wish nice bathroom. Air conditioning unit with bad bearing directly in line with the bed a real mechanical lullaby, Groups of people smoking cigarettes at the entrance add to the special feel you get from this place.Its near the best ALB has to offer Sorry.

Room Tip: Lower noise on the even numbered rooms
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, July 4, 2013
Hello Bristolroad-

Thank you for your review, I sorry to hear your stay was not a great experience. I would agree just too many problems that did not result in a pleasant experience. I can assure you this is not a typical stay for our guest and would love to welcome you back personally. Please next time you are visiting ABQ contact me directly I will ensure a perfect stay.

Your in Hospitality,
Damen Kompanowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 9, 2013

The lobby and bar staff were nice. We liked the atmosphere in the bar. Friendly crowd. The rooms were clean with comfy beds! The bathroom set up was nice with a separate make up counter. Could never figure the air out, so we were hot all night. But we would stay again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, July 4, 2013
Hello Vegas Me-

Thanks for your review, We Liked it is a great title... I hope your travels bring you back to Albuquerque sooner than later...

Yours in Hospitality,
Damen Kompanowski
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed May 31, 2013 via mobile

We could NOT get into our booked room due to a key failure repeatedly. The maintenance man was called and tried 5 different sets of keys to open our room. None worked. No apologies were given and we were made to feel our problem with the keys was our fault instead of the hotel's maintenance problem! The stay was extremely loud and noisy due to slamming doors of kids there for a soccer tournament. I would NOT recommend staying at this hotel!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, June 2, 2013
Hello Dfpiatt-

Thank you for your review. Please accept my apology for the key issue. That weekend we did have a problem with one of our key making machines and it has now been corrected. I know how inconvenient it is to get to your room and not be able to open the door.. Again please accept my apology. I see your comment that you would not stay here again, if you would I would love the opportunity to make your next stay right. I am attaching my contact information and would like you to contact me personally. I know our stay will be much better and we can turn this bad situation into a much better one.

Yours in Hospitality,
Damen Kompanowski
General Manager
damen.kompanowski@sheratonuptown.com
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kukubla
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 30, 2013 via mobile

We stayed at this hotel for two nights. The room was clean and the beds were comfortable. The shower head needs to be replaced or cleaned... the water would get anywhere but on you. At the check in we were not told a word about any of the property amenities. We were not sure about the pool or the restaurant. Some rooms had Internet and breakfast included and some not and we didn't know which one we had.(we could've probably read it on our confirmation from Expedia but did have it handy). And we were not offered any options to change or upgrade. At the check out we asked for a printed receipt but were told that we booked through Expedia and should have it emailed to us by them...why not to print it for us if we asked?
Overall it is a decent hotel for business trips. But not much for travel and pleasure.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, May 31, 2013
Hello Kukubla-

Thank you for your review, we are a great hotel for both Business and Pleasure I am sorry we did not live up to that expectation. You are absolutely correct your check-in process should have explained all our amenities. I would love for you to give us another chance. Next time please reach out to me directly I will ensure your stay is perfect.

Yours in Hospitality,
Damen Kompanowski
General Manager
damen.kompanowski@sheratonuptown.com
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El Paso, Texas
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 29, 2013

Great customer service and rooms were very clean and comfortable. Had minor problems but were attended very quickly. Couldnt ask for a better location. We appreciated everything they did for us on such a late notice for a group of blocked rooms.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, May 31, 2013
Hello Christine-

Thank you for your five star review I am so happy you and your group enjoyed their stay at our hotel. We hope to see you for your next tournament in ABQ.

Yours in Hospitality,
Damen Kompanowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Albuquerque Uptown

Address: 2600 Louisiana Boulevard NE, Albuquerque, NM 87110
Phone Number:
Location: United States > New Mexico > Albuquerque > Uptown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Albuquerque
#7 Business Hotel in Albuquerque
#12 Family Hotel in Albuquerque
#23 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Albuquerque Uptown 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We're just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You'll feel at home with the signature Sheraton Sweet Sleeper(R) Bed, 37" LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks(R) coffee or Tazo(R) tea for the day ahead. ... more   less 
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Also Known As:
Sheraton Albuquerque Uptown Hotel Albuquerque
Albuquerque Sheraton

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