I stayed at the Sheraton Uptown for three nights in early March and wasn't sure what to expect not having stayed at Sheratons previously.
The size, accomodations and cleanliness of the room exceeded my expectations immediately. The front desk staff was incredibly helpful and courteous.
The real piece de la resistance came when we were unexpectedly on lockdown for two hours due to a suspect evading police in the neighborhood. The entire Sheraton team did an amazing job at dealing with confused and often irate guests, provided continous updates on the situation and offered free appetizers to those of us congregating in the lobby unable to go out for dinner as planned. The best part overall was the incredible patience and smile of our server, Lisa, who was slammed with hardly any help to service all these hungry and disgruntled patrons. Finally when all was said and done, she was as gracious and friendly as she had been at the start of the evening after enduring what must have been the most hectic, busiest time the hotel has experienced. Way to go team Sheraton Uptown!
Also, the location is great with many options for food, entertainment and shopping a block away. My only critique is that the room I had only had one small window, so natural light was lacking, but I would stay here again in a heartbeat.
- Official Description (provided by the hotel):
- Nestled in the heart of Albuquerque's uptown business district, our Sheraton Albuquerque Uptown hotel is minutes away from the Albuquerque INTL Sunport, the University of New Mexico, and much more. ... more less
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- Also Known As:
- Sheraton Albuquerque Uptown Hotel Albuquerque
- Albuquerque Sheraton