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“Disappointing” 3 of 5 stars
Review of Sheraton Albuquerque Uptown

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Sheraton Albuquerque Uptown
3.5 of 5 Hotel   |   2600 Louisiana Boulevard NE, Albuquerque, NM 87110 (Uptown)   |  
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Breakfast for 2 Included
Ranked #14 of 146 Hotels in Albuquerque
Colorado Springs, Colorado
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Disappointing”
3 of 5 stars Reviewed February 24, 2013

We made our reservation months in advance and upon arrival they did not have a room on the floor we had reserved available. Instead we were given a room on the second floor.....next to the elevator. After a debate with the front desk we were provided an alternative room. Otherwise, adequate room and value. Staff is under trained and junior. Drinks at the bar are over priced. And wifi is an additional charge. Too many other choices in town to stay here again....

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, March 4, 2013
Hello Greg C-

Thanks for your review, I am sorry to hear your stay was not perfect. It sounds like were able to get your room location fixed. Next time in town I would love the opportunity to make your stay perfect I would also suggest looking at some of our packages. We have several that include breakfast and internet. This may be a better option for you. I know your next trip will be much better, please give us another opportunity.

Yours in Hospitality,
Damen Kompanowski
General Manger
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757 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
Albuquerque
Top Contributor
91 reviews 91 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed February 19, 2013

The facility looks beautiful wonderful decor, clean , and modern.. I was a CAPTIVE guest a state association meeting and had quite possible the WORST MEAL I have eaten in my life. Albuquerque is the land of enchantment where every on knows how to cook Mexican and new Mexican foods. With this having been said picture a banquet room filled with 150 to 200 New Mexicans being served a plate of Mexican food that was worse than the worst El Patio TV dinner. A chile rellano that appeared delicious until you cut into it to find 1 INCH OF COLD BREADING SURROUNDING THE SMALLEST CHILE ON THE PLANET with virtually no cheese filling,not topped with a hint of red or green chile sauce. Next lets move on to the tamale, it was a SAD COLD RENDITION OF 2 LAYERS FILLED WITH A SCANT AMOUNT OF PORK,AGAIN NO CHILE SAUCE AND VERY LITTLE FLAVOR. In addition there was something that resembled a beef enchilada with the only sauce(flavorless) on the plate.The meal was rounded out by a few pinto beans and a cold flour tortilla. It is sad when you realize that the cold flour tortilla was the hi-lite of the entire meal. Several years ago I attended a wedding reception that featured a Mexican buffet that was wonderful, now I can only assume that they cater by heating up TV dinners! If you are a captive audience at a function here call ahead to see what will be served, if the say Mexican food eat before attending. If you are visiting Albuquerque and do not have time to dine at: GARCIAS, PAPA FELIPES, LOS CUATES, or LA PLACITA do yourself a favor skip the Mexican food at this Sheraton and head to Taco Bell!!!!!!!!!!!!!!!!!

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, March 4, 2013
Hello Robert-

I sorry to hear you did not enjoy the food during your banquet event at the hotel. Since your event we did bring in a new Chef from Sante Fe, so I would love for your to come back and taste some of his New Mexican food. I know you will not be disappointed. Come have Lunch on Us... Contact me directly and I will arrange.

Yours in Hospitality,
Damen Kompanowski
General Manager
damen.kompanowski@sheratonuptown.com
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Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 18, 2013 via mobile

I work for the airlines and my work puts us here for the night. We had a long 23 hour layover and it was perfect. I was hoping I wouldn't be bored because it was such a long layover with no car. To my surprise there is a BIG indoor mall across the street and an outdoor mall in walking distance. I went to both malls to occupy myself. Lot of dinner option very close by. The front desk greeted us with a big welcoming smile! They suggested places to eat and directed me in the right direction. The rooms were spic and span with dreamy pillows! The hotel has a nice gym. I didn't eat at the restaurant because of the many options around. I'd recommend you to stay here and trust me is crew stay in MANY hotels and this one is great!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, February 20, 2013
Hello Misstravelqueen7-

Thank you for your 5 star review and we really do take that as a compliment. I heard a stat yesterday that if you work in the airline industry for 20 years as a crew member 5 years of that time will be spent in a hotel room. So your 5 star review really means a lot to us. See you an your next layover...

Yours is Hospitality,
Damen Kompanowski
General Manger
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Washington DC, District of Columbia
Top Contributor
59 reviews 59 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 18, 2013

My family and I stayed here for 2 days for the holidays while visiting family. While the breakfast is somewhat subpar, the room and suite was incredibly large and spacious and the best part was that there were two bathrooms. The master bath had a spa tub too! I would not hesitate to stay here again. Breakfast isn't everything, but having the space to spread out when you're traveling with 2 family members is very important. I'd return for sure!

Room Tip: request a king room with two bathrooms!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, February 19, 2013
Hello Foodwise- Thanks for your review, our Jacuzzi suites are amazing, spacious, a great floor plan and awesome views of the Sandia Mountains. I sorry we did not start you day off great with our breakfast, our suites come with access to our club lounge. I am not sure if this is the breakfast you mentioned above. If so we have now added and serve quiche and eggs as part of our continental breakfast. I hope you travels bring you and your family back to ABQ soon..

Yours in Hospitality
Damen Kompanowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2013

the room was nice and the view was great, but the customer service was awesome.anthony s. made the experience suberb. He was the greatest. He made sure that we were up on all that was available to do while we were in town. he provided great accurate information. he was always prompt and ready to help. if all hospitality staff had his attitude what wonderful world it would be.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, February 19, 2013
Hi Daisy-

Thank you for your nice review...Hospitality 101.. Have the right people to take care of our guests. Anthony is one of the best in the business when making a customer feel at home. I would say my entire staff is dedicated to making you feel special while in ABQ.. We recently won an award Best of the West and we rank in the top 10% of all Sheraton's. Again thank you and we look forward to your next visit with us.

Yours in Hospitality,
Damen Kompanowski
General Manager
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Albuquerque, New Mexico
Top Contributor
67 reviews 67 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 14, 2013

This hotel was nice with an incorrect pool for the winter. Rooms were comfortable and clean. Upgrade was nice and the hotel has been maintained. Nice stay for our family. Nice club room with great service.

Room Tip: Upper floor near club room
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, February 19, 2013
Hello Txdelphia-

Thanks for your review... I think an auto correct error... I believe you typed indoor pool for the winter. We do have just a wonderful property in the heart of ABQ Uptown. I love your comments on our great service and staff... I hope your travels bring you back to ABQ soon...

Yours in Hospitality,
General Manager
Damen Kompanowski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 12, 2013 via mobile

We are traveling across country and only decided to stay here the day before and I am glad we did. The hotel is clean,all the rooms updated. The service was superb. There is a nice little bar in the lobby. The location can 't be beat. It is near shopping, restaurants, attractions and the interstate. Oh and the price is right.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, February 13, 2013
Hello BJ G-

Thank you for your 5 Star review on our hotel. I am so happy our hotel provided what I say is the definition of Hospitality, Great Service, Clean, Friendly , and a place to rest your head at night.. I know your kind words will bring us future guest and I hope a returned visit from you..

Yours in Hospitality,
Damen Kompanowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Albuquerque Uptown

Address: 2600 Louisiana Boulevard NE, Albuquerque, NM 87110
Phone Number:
Location: United States > New Mexico > Albuquerque > Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Albuquerque
#17 Romantic Hotel in Albuquerque
#18 Family Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Albuquerque Uptown 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
Nestled in the heart of Albuquerque's uptown business district, our Sheraton Albuquerque Uptown hotel is minutes away from the Albuquerque INTL Sunport, the University of New Mexico, and much more. ... more   less 
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Also Known As:
Sheraton Albuquerque Uptown Hotel Albuquerque
Albuquerque Sheraton

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