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“Disappointing” 3 of 5 stars
Review of Sheraton Albuquerque Uptown

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Sheraton Albuquerque Uptown
3.5 of 5 Hotel   |   2600 Louisiana Boulevard NE, Albuquerque, NM 87110 (Uptown)   |  
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Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #17 of 145 Hotels in Albuquerque
Certificate of Excellence
GreenLeadersSilver level
Colorado Springs, Colorado
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Disappointing”
3 of 5 stars Reviewed February 24, 2013

We made our reservation months in advance and upon arrival they did not have a room on the floor we had reserved available. Instead we were given a room on the second floor.....next to the elevator. After a debate with the front desk we were provided an alternative room. Otherwise, adequate room and value. Staff is under trained and junior. Drinks at the bar are over priced. And wifi is an additional charge. Too many other choices in town to stay here again....

  • Stayed February 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Greg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, March 4, 2013
Hello Greg C-

Thanks for your review, I am sorry to hear your stay was not perfect. It sounds like were able to get your room location fixed. Next time in town I would love the opportunity to make your stay perfect I would also suggest looking at some of our packages. We have several that include breakfast and internet. This may be a better option for you. I know your next trip will be much better, please give us another opportunity.

Yours in Hospitality,
Damen Kompanowski
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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996 reviews from our community

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Albuquerque
Level Contributor
90 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed February 19, 2013

The facility looks beautiful wonderful decor, clean , and modern.. I was a CAPTIVE guest a state association meeting and had quite possible the WORST MEAL I have eaten in my life. Albuquerque is the land of enchantment where every on knows how to cook Mexican and new Mexican foods. With this having been said picture a banquet room filled with 150 to 200 New Mexicans being served a plate of Mexican food that was worse than the worst El Patio TV dinner. A chile rellano that appeared delicious until you cut into it to find 1 INCH OF COLD BREADING SURROUNDING THE SMALLEST CHILE ON THE PLANET with virtually no cheese filling,not topped with a hint of red or green chile sauce. Next lets move on to the tamale, it was a SAD COLD RENDITION OF 2 LAYERS FILLED WITH A SCANT AMOUNT OF PORK,AGAIN NO CHILE SAUCE AND VERY LITTLE FLAVOR. In addition there was something that resembled a beef enchilada with the only sauce(flavorless) on the plate.The meal was rounded out by a few pinto beans and a cold flour tortilla. It is sad when you realize that the cold flour tortilla was the hi-lite of the entire meal. Several years ago I attended a wedding reception that featured a Mexican buffet that was wonderful, now I can only assume that they cater by heating up TV dinners! If you are a captive audience at a function here call ahead to see what will be served, if the say Mexican food eat before attending. If you are visiting Albuquerque and do not have time to dine at: GARCIAS, PAPA FELIPES, LOS CUATES, or LA PLACITA do yourself a favor skip the Mexican food at this Sheraton and head to Taco Bell!!!!!!!!!!!!!!!!!

  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Robert_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, March 4, 2013
Hello Robert-

I sorry to hear you did not enjoy the food during your banquet event at the hotel. Since your event we did bring in a new Chef from Sante Fe, so I would love for your to come back and taste some of his New Mexican food. I know you will not be disappointed. Come have Lunch on Us... Contact me directly and I will arrange.

Yours in Hospitality,
Damen Kompanowski
General Manager
damen.kompanowski@sheratonuptown.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed February 18, 2013 via mobile

I work for the airlines and my work puts us here for the night. We had a long 23 hour layover and it was perfect. I was hoping I wouldn't be bored because it was such a long layover with no car. To my surprise there is a BIG indoor mall across the street and an outdoor mall in walking distance. I went to both malls to occupy myself. Lot of dinner option very close by. The front desk greeted us with a big welcoming smile! They suggested places to eat and directed me in the right direction. The rooms were spic and span with dreamy pillows! The hotel has a nice gym. I didn't eat at the restaurant because of the many options around. I'd recommend you to stay here and trust me is crew stay in MANY hotels and this one is great!

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Misstravelqueen7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, February 20, 2013
Hello Misstravelqueen7-

Thank you for your 5 star review and we really do take that as a compliment. I heard a stat yesterday that if you work in the airline industry for 20 years as a crew member 5 years of that time will be spent in a hotel room. So your 5 star review really means a lot to us. See you an your next layover...

Yours is Hospitality,
Damen Kompanowski
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed February 18, 2013

My family and I stayed here for 2 days for the holidays while visiting family. While the breakfast is somewhat subpar, the room and suite was incredibly large and spacious and the best part was that there were two bathrooms. The master bath had a spa tub too! I would not hesitate to stay here again. Breakfast isn't everything, but having the space to spread out when you're traveling with 2 family members is very important. I'd return for sure!

Room Tip: request a king room with two bathrooms!
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Foodwise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, February 19, 2013
Hello Foodwise- Thanks for your review, our Jacuzzi suites are amazing, spacious, a great floor plan and awesome views of the Sandia Mountains. I sorry we did not start you day off great with our breakfast, our suites come with access to our club lounge. I am not sure if this is the breakfast you mentioned above. If so we have now added and serve quiche and eggs as part of our continental breakfast. I hope you travels bring you and your family back to ABQ soon..

Yours in Hospitality
Damen Kompanowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 17, 2013

the room was nice and the view was great, but the customer service was awesome.anthony s. made the experience suberb. He was the greatest. He made sure that we were up on all that was available to do while we were in town. he provided great accurate information. he was always prompt and ready to help. if all hospitality staff had his attitude what wonderful world it would be.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank daisy972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, February 19, 2013
Hi Daisy-

Thank you for your nice review...Hospitality 101.. Have the right people to take care of our guests. Anthony is one of the best in the business when making a customer feel at home. I would say my entire staff is dedicated to making you feel special while in ABQ.. We recently won an award Best of the West and we rank in the top 10% of all Sheraton's. Again thank you and we look forward to your next visit with us.

Yours in Hospitality,
Damen Kompanowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
84 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed February 14, 2013

This hotel was nice with an incorrect pool for the winter. Rooms were comfortable and clean. Upgrade was nice and the hotel has been maintained. Nice stay for our family. Nice club room with great service.

Room Tip: Upper floor near club room
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Txdelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, February 19, 2013
Hello Txdelphia-

Thanks for your review... I think an auto correct error... I believe you typed indoor pool for the winter. We do have just a wonderful property in the heart of ABQ Uptown. I love your comments on our great service and staff... I hope your travels bring you back to ABQ soon...

Yours in Hospitality,
General Manager
Damen Kompanowski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed February 12, 2013 via mobile

We are traveling across country and only decided to stay here the day before and I am glad we did. The hotel is clean,all the rooms updated. The service was superb. There is a nice little bar in the lobby. The location can 't be beat. It is near shopping, restaurants, attractions and the interstate. Oh and the price is right.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BJ G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damen K, General Manager at Sheraton Albuquerque Uptown, responded to this review, February 13, 2013
Hello BJ G-

Thank you for your 5 Star review on our hotel. I am so happy our hotel provided what I say is the definition of Hospitality, Great Service, Clean, Friendly , and a place to rest your head at night.. I know your kind words will bring us future guest and I hope a returned visit from you..

Yours in Hospitality,
Damen Kompanowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Albuquerque Uptown

Address: 2600 Louisiana Boulevard NE, Albuquerque, NM 87110
Phone Number:
Location: United States > New Mexico > Albuquerque > Uptown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Albuquerque
#9 Business Hotel in Albuquerque
#22 Family Hotel in Albuquerque
#23 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Sheraton Albuquerque Uptown 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Albuquerque Uptown. Located in the middle of the vibrant core and newly-developed Uptown Area, our hotel is the gateway to all the sights, sounds and experiences that New Mexico has to offer. We're just steps from all the variety that is Albuquerque, including the Uptown Business District, ABQ Uptown Living Center, and the Coronado Mall, which features dozens of your favorite restaurants, world-class shopping, and more. Our 295 guest rooms and suites feature contemporary styles and comforting Sheraton touches. You'll feel at home with the signature Sheraton Sweet Sleeper(R) Bed, 37" LCD television, High Speed Internet Access, ample workspace, in-room movies, and of course, fresh-brewed Starbucks(R) coffee or Tazo(R) tea for the day ahead. ... more   less 
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Also Known As:
Sheraton Albuquerque Uptown Hotel Albuquerque
Albuquerque Sheraton

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