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“I'll stay here again” 4 of 5 stars
Review of Sheraton Albuquerque Airport Hotel

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Sheraton Albuquerque Airport Hotel
3.5 of 5 Hotel   |   2910 Yale Boulevard SE, Albuquerque, NM 87106   |  
Hotel website
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Hotel amenities
Special Offer
Breakfast for 2 Included
Ranked #41 of 146 Hotels in Albuquerque
Certificate of Excellence 2014
Mesa, Arizona
Top Contributor
64 reviews 64 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
37 helpful votes 37 helpful votes
“I'll stay here again”
4 of 5 stars Reviewed 6 days ago NEW

So far all I've seen is the outside, lobby, restaurant and my room and so far I'm impressed. Here for business meetings so haven't had the opportunity to tour the grounds but I can say if the area's I've seen thus far are any indication then it'll be nice. Had lunch here and thankfully it sticks with the NM theme. Don't get me wrong they've got continental cuisine but stick with the local flavor, you won't be disappointed.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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334 reviews from our community

Traveler rating
    135
    127
    43
    20
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Middletown, CT
Top Contributor
61 reviews 61 reviews
55 hotel reviews
Reviews in 37 cities Reviews in 37 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The first problem with our visit was at the airport, waiting for the shuttle. We called for pickup, but after 1/2 hour no one came, so we wound up paying for transportation to the hotel. Check in was ok, but we weren't given the password for wi fi which was part of our package, and were too tired to call down to the desk for it. The bed was much too soft for comfortable sleeping. The room itself was very clean and the hotel appeared well maintained. Breakfast in the hotel was good and the service was excellent. The shuttle to the rental car pickup the next morning was much better than our initial experience. We were planning to stay here for the last night of our trip, but are booking elsewhere.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review, 6 days ago
Goodrzy,

I would like to thank you for taking the time to complete our survey in regards to your most recent stay. I certainly apologize about the wait you experienced for our shuttle transportation from the airport as well as not receiving your internet coupons upon arrival. I am glad to hear however that your room was nice and clean as well as your service in the morning with breakfast. I do hope that you give us another opportunity in the future to prove to you that we do have a wonderful hotel.

Thank You,
Samantha Gwaltney
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasant Grove, Utah
1 review
5 of 5 stars Reviewed 2 weeks ago

Can we just express our gratitude to Jay Ismail?! He deserves the Customer Service of the year award! This individual took a very frustrating flight experience for us and made a memorable and lasting impression on how human concern and care can turn a bad experience into a win. He made sure we had a meal to eat, a beautiful room and the best rate to off-set our missing flight. He had additional soup sent to our room, and then to top it off was concerned enough to make sure we did not miss our next flight. Since we only had 3 hours to sleep, we can say, that those 3 hours were the best in what was considered a chaotic day. Thank you Jay! You give the Sheraton a GREAT name.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review, 6 days ago
Stephanie N,

I am ecstatic to hear that your stay here at our hotel was wonderful due to the outstanding customer service that our front desk agent Jay Ismail provided to you! Please rests assure that management will be notified and he will be acknowledged for making your stay a wonderful one! I am happy to hear that the 3 short hours you had at our hotel was great and we hope to see you in the future on better circumstances!

Thank You,
Samantha Gwaltney
Front Office Manager
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Suttons Bay, Michigan, United States
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Super clean, well appointed rooms, with quick shuttle to the airport that runs every 15 minutes. Exceptional staff - super responsive. Nice lobby bar. Gave us a ride back from the car rental return. Booked online and received free wi-fi. Remote didn't work and they provided a new one in fewer than five minutes. Would definitely stay again.

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review, 6 days ago
Heather J ,

We would like to thank you for taking the time to complete our survey about your most recent experience with us!! I am glad to hear that your room was super clean, well appointed, quick shuttle service, and exceptional staff!!! It is wonderful to know that our staff took care of your non-working remote in less than five minutes; we always want to provide service like you received! We look forward to seeing you in the near future!

Thank You,
Samantha Gwaltney
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charles City, Iowa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked on priceline and wanted to stay at the airport since I had a late flight. Everyone was so wonderful and friendly - from the shuttle driver, concierge to the front desk. Great way to start my 2nd visit to NM.

  • Stayed March 2015, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review, 4 weeks ago
Anne M,

We are glad that you chose our location for your second visit to NM! I will share your wonderful feedback to all of our staff acknowledging the shuttle driver, concierge and front desk for warm and friendly service! We hope to see you on your next trip to NM!

Thank You,
Samantha Gwaltney
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 27, 2015

This is the perfect hotel for an overnight stay if you have an early morning flight from the Albuquerque Sunport. Shuttle service to the airport is available around the clock. The rooms are very clean and the staff very polite and efficient.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review, 4 weeks ago
JRLTA,

We appreciate your outstanding survey regarding your most recent stay with us! We are ecstatic to hear that we are the perfect hotel for an early flight the next morning due to our location with our 24-7 shuttle service. We always strive to give outstanding customer service and are happy to hear that the staff was very polite and efficient. We hope to see you in the near future again!

Thank You,
Samantha Gwaltney
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 23, 2015

Clean, comfortable with friendly staff. I was only here for a night as I landed, caught some sleep and headed out into the desert, but for the time I was here, it was a great stay.

Room was nice. Bed was comfortable. Nice bar in the lobby.

I would recommend staying here -- in fact, I'm headed back to ABQ this week and am staying here again because of my experience last time.

Room Tip: This is near the airport. Pretty wide open all around. One faces the mountains, one is more open spa...
See more room tips
  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha G, Front Office Manager at Sheraton Albuquerque Airport Hotel, responded to this review, 4 weeks ago
MGrimes,

Thank you for your wonderful response on your most recent stay with us here at the Sheraton Albuquerque Airport Hotel! We are happy to hear your stay was clean, comfortable, friendly staff, nice room! We are excited to hear that you will be coming back to stay due to your last experience! We hope to see you in the near future!

Thank You,
Samantha Gwaltney
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Albuquerque Airport Hotel

Address: 2910 Yale Boulevard SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #41 of 146 Hotels in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Albuquerque Airport Hotel 3.5*
Number of rooms: 276
Official Description (provided by the hotel):
The Sheraton Albuquerque Airport Hotel is just minutes from the Historic Downtown Plaza and offers 24-hour complimentary shuttle transportation to and from the Albuquerque International Airport. ... more   less 
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