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“If there were such a thing as a perfect airport hotel, this is it” 5 of 5 stars
Review of Sheraton Albuquerque Airport Hotel

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Sheraton Albuquerque Airport Hotel
3.5 of 5 Hotel   |   2910 Yale Boulevard SE, Albuquerque, NM 87106   |  
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Ranked #31 of 146 hotels in Albuquerque
Richmond, Virginia
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
51 helpful votes 51 helpful votes
“If there were such a thing as a perfect airport hotel, this is it”
5 of 5 stars Reviewed July 13, 2013

Location is the best of any hotel I have ever stayed in close to an airport, with the exception of a hotel near Schiphol. Close enough that planning to get to the airport is not a necessity. Incredibly helpful staff, who drove us to the Frontier restaurant for free as part of our stay. Shuttle is convenient. Bar is so-so, with the tonic water form the wand lacking a bit of Fizz, but a decent martini and OK Margaritas. Room was clean, quiet, comfortable. I'd stay here for a stay in ABQ, even though it is not in the city center. The pool looked great.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review, July 18, 2013
Jacob,

Well thank for saying we are as close to perfection as you get. It is truly our incredible staff that makes us a great hotel. We are lucky to have both a great location, and customer associates.

We also appreciate you choosing Sheraton and value you as a customer.

Best Regards,
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236 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
Antigo, Wisconsin
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 13, 2013

Our stay here was great! The rooms were beautiful&clean. The staff was AMAZING&super friendly. They provided an excellent shuttle service and We were even allowed to have our dogs. We were very happy!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review, July 18, 2013
BRM87,

We are glad you and your dog enjoyed our friendly staff. We do allow dogs and actually have a special Sheraton Love That Dog Floor. We value all of our guests even the furry ones. I will pass your positive comments on to our associates.

Thank you again for the review and the business.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, United States
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 11, 2013

I stayed at this Sheraton on June 29th, club level.
I was very impressed by the lounge staff in that evening(if I remember correctly, Ms Kelly, and I didn't get the last name), there were some families (due to delayed flights) at the lounge, therefore the food went out quickly and Kelly happened to be there all the time and have the situation under controlled. I would stay at this hotel again given my experience.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review, July 18, 2013
Jefferson L.

We are so glad you were able to experience our Sheraton Club Lounge and our fantastic staff. We get numerous compliments on all of your staff and we thank you for yours as well. We hope you enjoyed the incredible views of the city while staying on the Sheraton Club level.

Thank you again for your positive review and we hope to see you in the future.

Best Regards,
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Rural Virginian
Top Contributor
145 reviews 145 reviews
62 hotel reviews
Reviews in 79 cities Reviews in 79 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed July 10, 2013

Great hotel and service. We stayed here before our early morning flight. There is a shuttle to the airport every ten minutes and they will also shuttle you to/from the rental car area. The staff were really nice and the room was nice. Had a great night's sleep before our flight.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review, July 18, 2013
schlegal1,

We do have excellent location and makes traveling so much easier. In addition to having a shuttle we actually are the only hotel located on airport property and it is an easy 5 min walk to the terminal. Our staff strives to provide friendly, efficient service to all our guests and your recognition of them is greatly appreciated.

Thank you for your business and we hope to serve you in the future.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
80 reviews 80 reviews
64 hotel reviews
Reviews in 52 cities Reviews in 52 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed July 7, 2013

Very quick and convenient shuttle ride from and to the airport. Really nice interior and beautiful rooms - I was frankly very surprised at how nice this is for an airport hotel. The morning staff at the restaurant was friendly and responsive, and the food at the restaurant was good and generously portioned.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review, July 11, 2013
BGosivetti;

First we are glad you choose the Sheraton Albuquerque Airport Hotel and we were able to provide an exceptional experience for you. Our staff works hard to provide our guests only the best and I am glad were successful in our goals.

Also thank you for providing your feedback on our restaurant. We have wonderful staff working in our food and beverage department and I will be sure to pass your feedback on to them.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2013

Efficient check in, super deluxe luxurious room, amazing friendly, helpful service at all hours, great food at the restaurant overlooking the outdoor pool. I have travelled a lot for business and vacations and stayed in a lot of hotels: Ritz-Carletons, Hiltons, boutique hotels, B&B's etc. This is a really nice hotel, truly one of the best I have experienced. It would be a bargain at twice the price.

The only drawback is that it is right next to the airport, so you are far away from the town. However, if you're just on a business overnight stop, it's a plus since you can literally WALK to the airport or have take their free shuttle, which takes under two minutes.

I wish every hotel was like this one.

Room Tip: I stayed on the Club floor
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review, July 11, 2013
Adrian,

Thank you for your business and wonderful review. We do have an exceptionally service oriented staff and your comment affirm their commitment to service. Your assessment of our staff also reflects in our ranking in the top 5% of Sheraton's in North America.

I do want to let you know although we are located at the airport other areas of town including, Nob Hill, Uptown and numerous other areas are within minutes of our property. We also have scheduled shuttle times to accommodate our guests needs and we do make runs to various areas including the one mentioned above.

We hope to serve you in the future and thank you again for your time.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 4, 2013

Excellent & courteous front desk staff. Rooms well appointed and very well kept with wonderfully comfortable beds and bedding. Paying a little extra for the Club floor was worth it with complimentary hot breakfast. Will stay here again on future trips to Albuquerque.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David E, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review, July 11, 2013
Mark D:

First we are pleased we will be your lodging choice when you visit Albuquerque. We work hard to bring a positive experience to our guests and glad we were successful in assuring your satisfaction.

I am very pleased you had an opportunity to experience our Sheraton Club and the many amenities which are included. The Sheraton Club has a wonderful atmosphere and the best views in town.

Thank you as well for recognizing your exceptional staff. Our hotel currently ranks in the top 5% of all Sheraton's in North America and your comments show our associates take customer service seriously,

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Albuquerque Airport Hotel

Address: 2910 Yale Boulevard SE, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 146 hotels in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Albuquerque Airport Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Albuquerque Airport Hotel is just minutes from the Historic Downtown Plaza and offers 24-hour complimentary shuttle transportation to and from the Albuquerque International Airport. ... more   less 
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