I was originally planning to stay at this property but unfortunately I had to squeeze some stays with another hotel brand and it's loyalty program. However, after a delayed flight coming in past midnight, another early morning departure, and a shuttle that never came, I cancelled that stay and switched to the Sheraton which took less time for me to walk from the airport terminal than the entire duration of my waiting for the shuttle of the other hotel! And for those that would rather not walk or have quite a bit of luggage at hand, they thankfully also offer a shuttle service!
Was greeted at check-in by Jonathan, a surprisingly friendly soul whom I wish I could encounter more whenever I enter a hotel at ungodly hours! The entire process was very speedy considering that I didn't have a prior reservation. With only 4 hours to eat, sleep, freshen up, and get ready for another day, every minute did count and Jonathan valued it just as much!
The bar area was also open late (thank heavens), has a limited food menu (never thought I'd be so happy to see a ham sandwich after a delayed 20 hour trek from Shanghai via Chicago!), and was attended by Judy, another friendly staff who welcomed everyone with just as much friendliness, regardless of the hour!
The room itself is the typical contemporary Sheraton standard, most especially with the Sweet Sleeper bed which was a godsend which made me wish I had more than just a handful of hours to rest!
Truly a convenient property for those that require to be close to the airport and don't want to bother waiting for shuttles. Would I stay again? Likely but hopefully with more time at hand!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for nice compliments about our staff and our hotel. We know you have many choices for lodging and I am glad you choose us when the other brands shuttle failed to come.
Your comments about Jonathon are very true he is definitely a pleasant soul even at 6:30 am after working all night he has a pleasant tone and a smile on his face. We know travel is not always fun and we work hard to take care of our guests, making our part of your travel itinerary the more pleasant part of that travel experience.
I am glad you were able to take advantage of our 24 hour food service with our after hours menu and experience Jody's pleasant smile and demeanor. I have to agree with you after a long day of travel there isn't anything better than crawling into the wonderful Sweet Sleeper Bed by Sheraton for a restful nights sleep.
We hope the next time you are in town you have more time to experience our staff and hotel. We also have a new fabulous Chef who joined the team at the beginning of February and he has some amazing food. We hope you can spend a few days and experience some of his culinary delights. He prides himself in fresh ingredients and from scratch cooking.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.