I have really enjoyed this hotel in the past. The rooms are clean, the design interesting and the staff pleasant (In the case of restaurant staff, regularly flirtatious - and I'm no spring chicken). But this last visit, I signed in, went out for a movie, came back for dinner, and then went to my room and began to use the Internet. Two Hours Later I was disconnected with a message that said it was due to excessive use. After two hours. I was there for pleasure, but if I had been traveling on business and been cut off like that, I'd have been furious. In nearly 30 years of traveling for business and pleasure, I have never been disconnected from a place that promises free WiFi. I was not streaming movies or doing anything else particularly load-heavy. But even if I had been - what if I had been up- or down-loading business reports? - it would make no difference to the hotel's costs. I will, regrettably, not be returning.

The desk clerk was very friendly and courteous. She explained the package and directed us to our room in a professional manner. The room was clean and nicely decorated. The TV was an outdated model and the ABC station had no volume; so we could not watch it unless we were willing to watch without sound. There were ample towels and shampoo. The tub did not drain well, which resulted in a quick drain backup while showering. Overall, though, it was a good experience. The package included a new years party with favors and a band; however, people not staying at the hotel arrived before we did and we were unable to obtain party favors and had no table. We had to sit on chairs against a wall. The staff should have reserved tables for those who paid for the package.

We used to live in Albuquerque and come back to visit every year. Albuquerque is a great city but it has some areas that are not safe. We used to stay near old town but I did not feel safe running there in the mornings. This year we decided to give the Nativo a try because of its location (it used to be a Wyndham). The hotel lobby is decorated in a southwestern style and very clean. Front dest staff nice and accommodating. We opted for the extended California king room which was perfect for our family of three. The room has one king bed and for $15.00 a night we had a cot brought in for our daughter. With this room type there are no mountain views. There was a bit of noise from the road our window faced but it wasn't bad. The room was large and very clean. Great down quilt and pillows. Our daughter loved the pool and jacuzzi. Pool is heated and half inside half outside, very cool. There is a small gym area near the pool with several Cardio. machines. We will use this hotel every year!

Last weekend, this hotel was sold out. I wanted back to back rooms and Valerie who works at the check-in desk at the Nativo Lodge searched and searched until she could find vacant rooms next to each other. Valerie was very informative about places to go in Albuquerque and she started my visit on a good note with her bright smile and positive attitude.

Dinner that night at the Lodge was also well prepared and the service was prompt and friendly.