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“Charming hotel in Old Town” 5 of 5 stars
Review of Hotel Albuquerque at Old Town

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Hotel Albuquerque at Old Town
3.5 of 5 Hotel   |   800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)   |  
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Hotel amenities
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Ranked #22 of 146 Hotels in Albuquerque
Hinesburg, Vermont
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
“Charming hotel in Old Town”
5 of 5 stars Reviewed July 22, 2014

Hotel Albuquerque is a beautiful hotel located within walking distance of the historic old town. I really enjoyed the pool and outdoor restaurant. It would have been nice if there were coffee available either in the room or in the lobby. But the ambiance and customer service made up for it. Rooms were clean and decorated well. Staff was helpful and courteous. I would definitely stay there again.

Room Tip: I would get a room on the upper floors to have a better view
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, July 28, 2014
Dear Lori Y, Thank you for staying with us and commenting on our charming hotel! We are glad you enjoyed our beautiful hotel, location, pool and staff. Thank you once more for your feedback. We look forward to welcoming you back! Please contact me directly at 505-222-8744 if I can be of any assistance in the future.
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975 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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English first
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 22, 2014

Visited recently to attend a wedding at the hotel. Great venue for a wedding! Beautiful chapel onsite. The hotel had comfortable rooms, good service, tasty drinks, nice pool, and beautiful landscaping. We didn't get a chance to venture to Old Town, but it was very close.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, July 28, 2014
Dear lulu255, We are so happy you had a great stay and enjoyed the wedding! Thank you for commenting on our guestrooms, service, drinks, pool and landscaping. We hope to have the opportunity to welcome you back to Hotel Albuquerque to demonstrate our excellent quality, services and future improvements to our product. Please contact me directly at 505-222-8744 if I can be of any assistance in the future.
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Saint Paul, Minnesota
Top Contributor
126 reviews 126 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed July 21, 2014

Located just south of the interstate and easy to find, this former Sheraton property is definitely suited for catering to a business and convention crowd with all of its meeting rooms and exposition areas, it also has a smallish feel ideally located adjacent to the Old Town area of Albuquerque. Rooms are well appointed. Bathrooms on the smallish size. We opted for a larger suite with a balcony. Excellent views of downtown and the pool. The lobby is nice and the hotel personnel were all pleasant and helpful. The pool area is nice and clean. Plenty of towels and fairly empty until later in the afternoon. Easy access to get to and from the airport as well. Would definitely stay again. Good wi-fi throughout the hotel and rooms at no charge. Always a plus.

Room Tip: Pick a room that ends in "19."
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, July 28, 2014
Dear t-bonetraveller, Thank you for your review. We appreciate you taking the time to provide feedback about your stay. We appreciate your comments on our location, lobby, pool and staff. We are glad you enjoyed the views from our guestrooms. We hope to have the opportunity to welcome you back to Hotel Albuquerque to demonstrate our excellent quality, services and future improvements to our product. Please contact me directly at 505-222-8744 if I can be of any assistance in the future.
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Scotland
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 21, 2014

My husband and I stayed here with our 2 kids last week for a night. After a terrible day full of flight delays and lost luggage, this hotel was a pleasant surprise. The room was clean and comfortable with a great view. No balcony, but that was OK for us. The kids loved the pool, which was big and clean. The hotel is close to the airport and only steps away from Old Town, and the staff is very friendly and professional. There was a wedding and a family reunion going on while we were there, but we did not notice any lapse in service. The only downside - we ate breakfast here, which was tasty but cost $50, more than our dinner in Old Town the night before - yikes! Our fault for not checking the menu beforehand.

Room Tip: We had a room on the 9th floor overlooking the parking lot - but in the morning, our view of the hot...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, July 28, 2014
Dear heffabug, Thank you for bringing your family to Hotel Albuquerque! We are so happy you had a pleasant stay and the kids enjoyed the pool. Thank you once more for your feedback. We hope to have the opportunity to welcome you back to Hotel Albuquerque to demonstrate our excellent quality, services and future improvements to our product. Please contact me directly at 505-222-8744 if I can be of any assistance in the future.
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Charleston, South Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 21, 2014

I would definitely recommend this hotel to anyone! We found our stay there to be one of peaceful relaxation. The lobby is very beautiful and has such Old Spanish charm, that I loved being there from the minute I walked into the hotel. The front desk staff were very courteous, and helpful with all my questions. The cookies they made were delicious.
Our room was cozy and I liked the furniture. The bed would be the only "not perfect" part of the room-- a little stiff for my taste.
The restaurant is the "Crowning Jewel" in my opinion. We ate breakfast there twice and lunch once, and each meal was absolutely above average delicious!!!! Terrific food with fresh great flavor!! No doubt I'd stay there just eat at Gardunos again! Excellent service. I give them 5 stars.
Pool was in beautiful surroundings. Very relaxing atmosphere.
Overall, excellent stay! Staff and charm if atmosphere make this hotel a "must return"!
Thanks Hotel Albequerque!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, July 28, 2014
Dear 007Renee, Thank you for recommending our hotel! We are so happy you had a peaceful stay. Thank you for recognizing our front desk staff, relaxing atmosphere, beautiful pool area and “Crowning Jewel”. We appreciate your great comments about our restaurant. Thank you once more for your feedback and we hope to have the opportunity to welcome you back to Hotel Albuquerque to demonstrate our excellent quality, services and future improvements to our product. We hope to see you again and you can reach me directly at 505-222-8744 if I can be of any assistance.
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Houston, Texas
1 review
5 of 5 stars Reviewed July 21, 2014

We stayed at this hotel for two nights last week. The furniture in the room gave it a warm, rustic feel. Our bed was very comfortable. We had a great room with a wonderful view of the mountain. The grounds were well keep. Pool/hot tub area was nice and relaxing.The guy at the front desk was super helpful, as he gave us suggestions on where to eat in the area. The first night we ate at the restaurant on site.The food was good. Coconut margarita was even better. Just don't forget to use your 15% off at the restaurant like we did. When we left, I forgot my blanket in the room and did not realize it til we made it to Arizona. We called and they located it. On our way back to Texas we stopped in Albuquerque and it was bagged up with our name and room number on a tag. Thanks to the guy at the front and Cassandra from housekeeping.

Room Tip: Ask for a room with a view of the mountain.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, July 28, 2014
Dear Charlotte C, We are so happy you had a great stay. Thank you for commenting on our guestroom, grounds, pool area, restaurant and staff. We are so glad your blanket was located and returned. Thank you once more for your feedback and we hope to have the opportunity to welcome you back to Hotel Albuquerque to demonstrate our excellent quality, services and future improvements to our product. We hope to see you again and you can reach me directly at 505-222-8744 if I can be of any assistance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 20, 2014 via mobile

This property was a lovely surprise, very affordable and comfortable. We booked here last minute and got a huge room with a king bed and balcony. The staff here are genuine, friendly and helpful. The hotel is very close to old town but also features a very good restaurant.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Molly R, General Manager at Hotel Albuquerque at Old Town, responded to this review, July 28, 2014
Dear Mary H, We are so happy you selected Hotel Albuquerque. We are happy you had a lovely stay! Thank you for commenting on our staff, location and restaurant. We hope to see you again and please contact me directly at 505-222-8744 if I can be of any assistance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Albuquerque at Old Town

Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Albuquerque
#12 Business Hotel in Albuquerque
#14 Family Hotel in Albuquerque
#23 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 
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Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town

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