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“Lovely facility close to Old Town” 4 of 5 stars
Review of Hotel Albuquerque at Old Town

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Hotel Albuquerque at Old Town
3.5 of 5 Hotel   |   800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)   |  
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Ranked #25 of 146 hotels in Albuquerque
Sacramento, California
Top Contributor
64 reviews 64 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
“Lovely facility close to Old Town”
4 of 5 stars Reviewed May 19, 2013 via mobile

Attended an all class high school reunion here so had a group rate, which was fairly reasonable in relation to other convention hotels. The rooms are a good size and the beds very comfortable. Each room has a small angled balcony that affords great views of the surrounding area if high enough. The bathroom is a bit small, but there is a nice dressing table area with a good makeup mirror and large mirrored door closet directly outside the bathroom. Unfortunately, the bathroom door opens right into the toilet. A pocket door would be better. Good lighting throughout the entire room. The decor throughout the hotel is Southwestern, which suits its Albuguergue location. The grounds are lovely, with many mature trees and interesting shrubbery. The pool is immense and there is a hot tub, firepit, large provided towels and many comfortable lounges and chairs around the pool. There is also an on grounds chapel with a little separate courtyard and a lovely fountain just outside it and the pool. The main lobby is beautifully quaint, with high beamed ceiling and shiny dark adobe style tile floors. The hotel would be a perfect wedding setting. The only negative was the service time in the cafe. The waitstaff, while trying to be accommodating, seemed overwhelmed at breakfast when they were busy. They were very disorganized, causing an extremely long wait before we received any menus or before they took our orders. Food arrived fairly promptly once we ordered, however. I think a dedicated host or hostess is needed in the cafe to help supervise the operation. Food for our group dinners was good and plentiful on all three nights of our reunion, especially on our last night there. It was a sit down banquet style affair with a very tender steak plus salmon topped with a spicy mango salsa. Steak was cooked perfectly, which is often not the case at convention hotels. All in all a very pleasant place to stay when visiting Albuquerque. A real plus for first time visitors is the hotel's proximity to Albuquerque's quite large and interesting "Old Town," that has lots of nice shops and little restaurants.

If you choose to stay here, do not stay in a room with connecting doors, as I was in room 817 that had a connecting door and could hear one of the next door guests clear his throat. Their normal noise level conversations awakened me very early every day.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this review, May 23, 2013
Dear metalmomma, thank you for taking the time to share your experience with us. We are glad to hear that the reunion was a success; we certainly enjoyed having the lively group here as well. The location of our property as well as the grounds are favorites of the guests who stay here, we are glad to know you were able to explore both the hotel itself as well as the surrounding historic Old Town. We appreciate you writing a review of your stay and we hope to welcome you back to Hotel Albuquerque soon.
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751 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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English first
Denver, CO
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 19, 2013

We stopped at Hotel Albuquerque driving to CO from AZ. It's located right off I-40, so it was REALLY easy to find. It's also really close to Old Town, so we had some fun sightseeing in the morning before we took off for Denver.

Service: I tried to book a $90 rate on Expedia on the way in, but my cell phone reception was bad. It was after midnight when we arrived, so the reservation wouldn't have worked anyway. I asked the front desk if I could still have the Expedia rate, and while I didn't get it, I did get the reasonable rate of $100. Front desk staff was polite but to the point--almost snooty-stand-offish. Still, I got my room quickly and with a good rate.

The lobby is clean and REALLY pretty. Lots of southwestern charm but not hokey or gimmicky. Our room was clean and spacious. No bleachy smell on the sheets or towels. The towels weren't crispy-thin, either. No fridge. Old tube television. Desk. FREE WIFI with EASY ACCESS! Strange corner window, but good view. I think a lot of highway noise came in through the window--not great for sleeping past rush hour. Exceptionally comfy king bed.

Didn't try room service or the on-site restaurants.

Overall, I really enjoyed our stay at Hotel Albuquerque and this will definitely be the go-to hotel whenever we are in town. It felt luxurious but was a heck of a deal.

Room Tip: They are doing construction on the north side of the building right now, so it's loud. This sid...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this review, May 23, 2013
Dear milkshakerrr, thank you for choosing to stay with us at Hotel Albuquerque during your trip. We are happy to hear that we are now your go-to hotel whenever you are in town and overall it was a pleasant experience. Being a locally owned hotel we pride ourselves in presenting the southwestern décor in a proper and well-kept manner. Our large comfortable beds, as well as the location of our hotel are some of the top favorites of our guests. We do appreciate you taking the time to write a review of your stay. We look forward to welcoming you back to Hotel Albuquerque at Old Town when you are in town.
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chicagoland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 15, 2013

This is an older hotel with a lot of charm. The staff was very accomodating and took care of us from the moment we arrived. It seems as though it is in need of a little TLC. The actual tower where the rooms are located is just OK! The room was just a little bigger than a typical hotel room. The bathroom was NOT good if you are a woman with even a little bit of stuff . It just has a pedastal sink and No place to put anything. One of the BEST features of this hotel is that it a very short walk to OLD TOWN. I loved OLD TOWN. It is similar to Sante fe with the little shops, but not quite as pricey. Let me recommend the Church Street Cafe. We had breakfast there in the back garden. Wonderful wait staff and delicious. I bet it would be so nice in the evening. The decor on the inside was very New Mexican and the furnishings were lovely. We did eat a late night dinner in the hotel that was delicious and ...the wait staff, again was so nice and helpful!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this review, May 19, 2013
Dear lynwayget, thank you for taking the time to write a review of your stay. We are happy to hear you were able to enjoy our hotel as well as the surrounding areas of the property. Our proximity to the historic Old Town is one of the many favorite’s aspects of the hotel. We are also glad to know our staff was friendly and accommodating as great customer service is something we strive for. Thank you once more for taking the time to share your experience. We hope to welcome you back to stay with us at Hotel Albuquerque at Old Town when your travels lead you back.
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Albuquerque, New Mexico
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 12 cities Reviews in 12 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed May 13, 2013

Just spent the past three days here at a conference. Lovely property for a conference. Nice ballroom for events. Food was EXCELLENT-something nit always connected with large number meals. Staff was friendly and helpful. Rooms comfortable and decorated in southwest motif giving you a true sense of place. Overall a wonderful property for a conference

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this review, May 19, 2013
Dear 60933Jill, thank you for choosing to stay with us at Hotel Albuquerque and for taking the time to write a review of your experience. We are thrilled to hear you had a wonderful stay and that you enjoyed our convention services as well as our friendly, helpful staff. Being a locally owned hotel we pride ourselves in presenting the southwestern décor in a proper and well-kept manner and are glad to know it gave you a true sense of where you were. Thank you once more for sharing your experience with us. We look forward to welcoming you back to stay with us at Hotel Albuquerque at Old Town, whether for a conference or some rest and relaxation.
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Roswell NM
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 11, 2013

We stayed on a week day and had heard about this hotel from a few friends. I read the review and many said it was a party hotel but when we were there we didn't experience any " loud drunk people" . The hotel is very nice but while we were there they were doing renovations and the restaurant was closed and construction work was going on. We had an executive suite so we had a balcony over looking the pool and construction. The room looks like they are re modeling them but not doing a vet good job. The bath tub was old and peeling and so was the paint on the wall. The carpet looked old and dirty and so did the furniture. The best part is the lobby and the pool plus the hot tub!

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this review, May 19, 2013
Dear SmileyRoswellNM, we appreciate you sharing your recent experience with us. We are pleased to hear that you enjoyed the hotel. We do apologize for any inconvenience you might have had during your stay with us as this is definitely not the norm. As a hotel striving to always meet standards we are constantly updating our property and our current renovations are nearly finished. We hope to welcome you back to Hotel Albuquerque at Old Town to enjoy our new outdoor dining option.
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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 11, 2013

This is a very large hotel with friendly staff, comfortable beds, nicely decorated rooms and in a good location. The room I stayed in (214) - a Traditional King - was very large and comfortable, bathroom was good - although it had a view of the carpark. Also there was no fridge, which I would've expected in such a large hotel. During my stay they were renovating the restaurant so there were limited dining options and no room service. But all in all it was a great place to stay.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this review, May 19, 2013
Dear vandegrr, thank you for choosing to stay with us at Hotel Albuquerque at Old Town. We are happy to hear that you enjoyed our friendly staff, fantastic location, and our deluxe sleeping rooms. Our great location allows us to offer two views of Albuquerque’s unique landscape of either the beautiful Sandia Mountains or the historic Old Town. We are currently looking into making fridges a permanent amenity in all sleeping rooms. Thank you for taking the time to share your experience with us. We hope to welcome you back to Hotel Albuquerque at Old Town to enjoy our newly renovated restaurant and outside dining.
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Ruidoso, New Mexico
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 9, 2013

I stayed for a recent conference, hadn't been there for several years. I like the southwest decor and Indian blanket design carpet, even in the guest rooms. It really suits the location. Great service throughout my two night stay, all employees were friendly and greeted me with a smile. Saw some construction in the courtyard; looks like they will be adding a new restaurant soon. I'll stay there again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen G, Guest Relations Manager at Hotel Albuquerque at Old Town, responded to this review, May 19, 2013
Dear LodgeAtSierraBlanca, thank you for taking the time to write a review of you stay. We are glad to hear your return stay was an enjoyable one. Being a locally owned hotel we pride ourselves in presenting the southwestern décor in a proper and well-kept manner and are happy that you enjoyed the property overall. We are happy to know our staff were all smiles and provided friendly service. Thank you once again for your five star review. We look forward to welcoming you back to Hotel Albuquerque at Old Town, especially for our newly renovated restaurant and outside dining.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Albuquerque at Old Town

Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town
Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Albuquerque
#9 Business Hotel in Albuquerque
#15 Family Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Official Description (provided by the hotel):
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 
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