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“Friendly, Stylish, and New Mexico” 4 of 5 stars
Review of Hotel Albuquerque at Old Town

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Hotel Albuquerque at Old Town
3.5 of 5 Hotel   |   800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)   |  
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Albuquerque's Summer Sale
Ranked #27 of 145 hotels in Albuquerque
Artesia, New Mexico
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
“Friendly, Stylish, and New Mexico”
4 of 5 stars Reviewed January 3, 2013

This Hotel is right next door to Old Town Albuquerque. (Walking distance) A friendly staff is there to great you to their old New Mexico Style hotel. With a twist of old and new this hotel offers many amenities such as Mexican dinning and two of the hottest night clubs in Albuquerque.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, January 12, 2013
Thank you for your review. Hotel Albuquerque certainly distinguishes itself from other bland hotel chains. It carries the culture and history known in this community throughout the public areas and into the guest rooms. QBar and Casa Esencia are both very chic and stylish clubs that attracts all generations for a pleasurable and unforgettable nightlife experience. We are glad you enjoyed your stay and hope to see you again soon.
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807 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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English first
Pearland, Texas
Top Contributor
97 reviews 97 reviews
14 hotel reviews
Reviews in 39 cities Reviews in 39 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 2, 2013

We stayed here one night, and the entrance was very nicely decorated. Also the service was excellent. The room was very well done and cozy. We did not like the bed sheets, but everything else was great. Would stay again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, January 3, 2013
Thank you for your review. We appreciate you taking the time to share your experience with others and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neosho, Missouri
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 2, 2013

we stayed three nights at the hotel, and it was a great experience. The view from our hotel room was out of this world. Hot air balloons flew by our window almost every morning....the light at night. The room was excellent, and the service was excellent. We will be back to this hotel in the coming months.

Room Tip: love the rooms on the side where youi see the mountains, and the city
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, January 3, 2013
Thank you for staying with us and giving a great review of Hotel Albuquerque. We look forward to your return visit.
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Santa Maria, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 29, 2012

On a positive note , the hotel is beautiful, very southwestern and and has been upgraded . The location is convenient and close to Old Town, The Staff was fantastic, very friendly and helpful. The rooms were clean with a great view of the city. (However, not all rooms have refrigerators or microwaves)

On a negative note, there was no breakfast included with the room,( no continental breakfast,) and there was not even complimentary coffee , snacks or other drinks offered in the lobby for guests. (many upgraded hotels have fresh fruits ,coffee , cocoa , cookies and other snacks available around the clock for guests, even best westerns at a lower price) . No drink vouchers were offered, even holiday inns offer these.

The restaurant was nice, staff were very friendly and personable , the food was good but pricey .

Overall I would have to say it is the staff that makes this hotel worthwhile, and our stay enjoyable. otherwise I would advise an Embassy Suites or similar hotel that includes breakfast .

Room Tip: Make sure you request an upper floor with a refrigerator. Microwaves would be nice but may not be av...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, December 30, 2012
We appreciate you completing a review and sharing your experience. I'm glad to hear the positive feedback on our staff. We have a great team who enjoy working at Hotel Albuquerque and make a difference in our guest experience. It is a nice touch to provide complimentary items to our guests. We do that often by providing coffee and cookies in our lobby. I'm sorry it was not present during your stay. We also have packages available that include breakfast. We hope you stay with us again, I know our staff will go out of their way to make your next stay perfect.
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Los Angeles, California, United States
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed December 28, 2012

We stayed here one night before flying out of Albuquerque after a trip to Santa Fe. Check in was fast and easy (although came back to bite us later). The room was average. Problems with room: 1) dark long hair was stuck all over the inside of the shower curtain; 2) drain was slow and you stood in water while showering; 3) shower release didn't work so most of the shower water still came out of spout; 4) bedside lamp did not work; 5) TV was old and you had to prop the doors open on the TV cabinet to watch it; 6) beds were very old and had no support.

But the real issue was customer service. We wanted to get some iced tea or juice and there was no where to get any (the little gift shop was closed because it was Christmas). We asked a waitress at the restaurant/bar and she told us we would have to sit in the bar to get anything. We did not want to sit at the bar and asked where we could get something or if there were vending machines. She said no, only the bar. We left the property and wandered around the area (on Christmas) in our rental car until finding an open store. We later saw in guest information that there were vending machines near the bar area, but we never saw them and the girl either didn't know or want to tell us.

We ordered room service for dinner and nearly an hour later called down again asking were our food was. The girl on the phone apologized and said it was on the way. 20 minutes later it arrived. It as delicious and they comped the meal because of the delay.

The next morning when we went to check out the man at the desk could not find our reservation and seemed confused when I asked to pay for the night in cash. Still it went okay and off we went. Later that day I received several e-mails from the hotel saying 1) our reservations had been changed; 2) we were no-shows and subject to a cancellatiion fee. HUH?

As soon as I arrived home I called the hotel and was told there was some confusion and that the manager had been working on it. No kidding! It seems the man who checked us in did something wrong. Our reservations got changed to 2 nights instead of just the one and we were noted as no-shows, which triggered the cancellation fee. The man I spoke to on the phone at first claimed I must have done something wrong when I made the reservation online. I remembered clearly making the reservation on the phone. Also I checked our original reservation receipt and it was for only 1 night, not two, and told him so. Then and only then did he admit to the error being done on their end at check-in. It seems we're okay now, but I'm watching to make sure the charge on my credit card disappears in the next few days.

We stayed at a sister property in Santa Fe and while the hotel was much nicer, guest services were horrible. This company needs to retrain their people!

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, December 30, 2012
Thank you for your review. I apologize about the issues in the room. We have corrected all areas and will also be replacing the TV's in the near future. Customer service is important to us and we will continue to work with our staff to make them more knowledgeable, helpful, and courteous to our guests. Thank you for sharing your experience, we appreciate the feedback and will use it for training purposes. We hope to see you again.
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Colorado Springs, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 27, 2012

We travel to ABQ all the time but this was our first stay at this hotel. From the front desk checkin to checkout this was a great experience! Staff was attentive and helpful. The common areas were beautiful and well kept. Hotel has the ambiance of Old Town ABQ. Our room was awesome! Corner room on 9th floor had million dollar views of Sandia Peak and 180 degrees. Beautiful! Lovely SW furnishings and lots of room in Jr. Suite. A great amount of service and ambiance for a really fair price! Restaurant was excellent for breakfast and afternoon drinks. Did not have dinner here but am sure it would be done well. We will definitely return to this lovely and efficient hotel.

Room Tip: Ask for any rooms on floors 9-12. 918 was awesome! Quiet with amazing views of the city.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, December 30, 2012
We're glad you chose to stay with us and that you had a great experience. Hotel Albuquerque is a truly unique property that embodies the culture and history of our local community as you saw in our guest rooms and common areas. We support our culture by providing a portion of the hotels room revenue to help with the construction of an alter in the Gaspari Chapel at San Felipe de Neri Church in Old Town. By staying with us, you have helped to support this cause. Thank you for the great review. We hope to see you again when your travels bring you back to Albuquerque.
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Derwood, Maryland
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 25, 2012

Classy hotel with several good restaurants and bars on premises, short walk to all the sights and charms of old town Albuquerque. Get your shopping done here: stuff costs less than at
Santa Fe. Albuquerque also houses the National Museum of Nuclear Science and Pueblo Indian Cultural Center, both of which are a short drive from the hotel. Great place for a base camp in Albuquerque.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, December 29, 2012
Thank you for your review. Our location is a great advantage in Old Town and a short distance to several museums and other local attractions. Thanks for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Albuquerque at Old Town

Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Albuquerque
#8 Business Hotel in Albuquerque
#15 Family Hotel in Albuquerque
#30 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Official Description (provided by the hotel):
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 
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Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town

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