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“Good, but needs some improvement” 3 of 5 stars
Review of Hotel Albuquerque at Old Town

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Hotel Albuquerque at Old Town
3.5 of 5 Hotel   |   800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)   |  
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Hotel amenities
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Albuquerque's Summer Sale
Ranked #25 of 145 hotels in Albuquerque
Carlsbad, NM
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
“Good, but needs some improvement”
3 of 5 stars Reviewed March 7, 2008

The Hotel Albuquerque is very easy to get to from the I-40 exit off of Rio Grande. Upon walking through the doors, one will notice it is nicely decorated in a southwestern motif throughout the lobby, meeting rooms, hallways, and guest rooms. The service checking-in is fast and very friendly, as are any needs when calling for service. Even after having problems booking a room, from a dropped call, to being on hold for a very long time, a manager called me to apologize and got the room booked right away, even without a credit card. Typically, I opt for the convenience of website bookings, however the hotel web-site is more fancy (artsy) than friendly.

The meeting rooms are very spacious with high ceilings, with fairly good acoustics for large open rooms without noise leakage from neighboring meetings.

The guest rooms are awkward, are the main reason the hotel does not get very high marks. The highlights include very nice accent lighting, and a brilliant view of the Sandia Mountains through big corner-style 90-degree windows. Supplied towels and soaps, shampoo, lotion were all high-class, no cheap stuff. Now the low-lights… the arrangement of furniture with respect to the room layout does not work well. The furniture is very nice but is not oriented for practical use. The bed was about an inch away from an opened bathroom door, and the TV was facing toward the bed, but could not be rotated toward the couch. The desk is not next to a phone, and did not appear to have hard-line internet connections within proximity of the desk. (or anywhere in the room). A long multi-outlet extension cord was the only means of providing an electric source. The clincher for me was the bed. The pillows and covers were warm and cozy, but the mattress was uncomfortable and made for a long night of tossing and turning.

The fitness room is very small for the number of rooms in the hotel, and the air circulation is a bit weak (especially once you begin to sweat). It is equipped with a treadmill, an elliptical stepper, and a universal weight machine (fairly old tech). The materials in the guest room make no mention of the fitness room, so I guess I should be plenty happy that they even had one.

On the other hand, the hotel is in a perfect location for a walk or jog to Old Town, four excellent museums, and a near-by park about a block away. If weather allows, simply take a short walk from the hotel to nearby restaurants and shopping. Or, a short drive (about a mile or so) to the city zoo and Biological Park.

  • Liked — excellent location, great staff
  • Disliked — bed
  • Stayed March 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Southern California
1 review
4 of 5 stars Reviewed January 19, 2008

The lobby was spacious and beautifully decorated in Southwest style. Our room had plenty of big thirsty towels. King size bed was very comfortable. Check-in was quick and easy. The staff was very friendly and knowledgeable. They recommended a great cafe, Church Street Cafe in Old Town, for lunch. Hotel is walking distance to Old Town shopping and dining. Q Bar, located in the hotel, had live jazz on the Saturday night we were there.

  • Liked — Location and Ambiance
  • Disliked — Wireless internet access fee
  • Stayed January 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Albuquerque at Old Town

Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Albuquerque
#6 Business Hotel in Albuquerque
#15 Family Hotel in Albuquerque
#30 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Official Description (provided by the hotel):
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 
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Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town

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