We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely setting - calming, relaxing place to stay” 5 of 5 stars
Review of Hotel Albuquerque at Old Town

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hotel Albuquerque at Old Town to your Saves list
Hotel Albuquerque at Old Town
3.5 of 5 Hotel   |   800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)   |  
  |  
Hotel website
  |  
Affiliate website
  |  
Hotel amenities
Special Price
Limited Time - Save 20%
Ranked #18 of 146 Hotels in Albuquerque
Certificate of Excellence 2014
Portland, Oregon
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Lovely setting - calming, relaxing place to stay”
5 of 5 stars Reviewed May 14, 2012

I was there for a conference in May, 2012. The facility is done in a classic, south-west motif. Very warm, calming, comfortable and inviting. The common areas are all delightfully decorated. The are are garden areas and out door seating (including rocking chairs) to relax it. There are several sections that would serve well for a wedding or reception (I believe there is a chapel like building on site). The pool is away from the main building but nicely isolated, extremely well done and maintained. Jacuzzi there as well. Rooms were comfortable (bed was great), quiet, fully equipped, well maintained. Conference center rooms were clean, versatile, well lit and comfortable. Staff was exceptionally courteous and professional and made good suggestions about activities in the area. It's about 2 blocks from Old Town. I'd definitely stay there again and I hope to encourage conference organizers that I work with to host a meeting there. I can't remember when I was last that relaxed.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, May 27, 2012
Thank you for a great reveiw of our hotel. We are glad that you enjoyed your stay and were able to relax. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,040 reviews from our community

Traveler rating
    521
    319
    107
    51
    42
See reviews for
171
297
79
322
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Oxford, Mississippi
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2012

My stay at the Hotel Albuquerque as a business traveler was a wonderful experience. The rooms were comfortable and clean (I had a balcony)! The Business Center was so easy to use and the conference coordinators were wonderful to work with. The Information Technology personnel were especially helpful with making our trainers comfortable with the technology they were going to use for their classes.

All personnel...front desk...restaurant...housekeeping...were hospitable and more than helpful. Several times they went above and beyond.

The hotel was a very convenient walk to wonderful restaurants and Old Town. If you use Sunport Shuttle to and from the airport, you will only pay $28.00 round trip.

I live in the Southeastern region of the United States where we are know for hospitality. Hotel Albuquerque demonstrates that hospitality reaches the Southwestern region as well.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, May 9, 2012
Thank you for your review. We appreciate all the great comments and are pleased that you enjoyed your stay. It is great to hear that our staff went above and beyond to accommodate you. We hope all our guests feel this way as we make a daily effort to please our guests with the best of service in hope they will have a splendid stay and return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuart, Florida
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 2, 2012

The staff was friendly, the decor was sooo New Mexico. Not fancy, but spacious and comfortable. And, the location was great. Right in Old Town. One drawback was that the pool and hot tub were out of service, otherwise, a real nice stay!

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, May 9, 2012
Great location and our pool is now open. Thank you for staying with us, you hope you will return to enjoy the outddoor pool and hot tub.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caloundra, Australia
Top Contributor
160 reviews 160 reviews
75 hotel reviews
Reviews in 86 cities Reviews in 86 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed May 1, 2012

Very helpful staff on check in. Nice large rooms decorated in "Santa Fe" style. Good king size bed and yes a small balcony. Only disappointment was the lack of a small refrigerator and the tv wasn't a modern flat screen.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, May 9, 2012
Our rooms decorated in southwest style are unique to Albuquerque culture, history and tradition. Thank you for the nice comments. We hope to upgrade our TV's in the near future as we continue to make upgrades to our hotel. Thank you for the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 30, 2012

Rooms were okay not great, ask to stay in an inside room as the interstate noise was very noticeable from our room. The Location cant be beat though. Reception area and main floor was very nice. Steps fro the plaza and starbucks was the selling point. Priced very well also.

Room Tip: Pick an inside room, the interstate (which is only 2 blocks away) noise was bothersome
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, May 9, 2012
Most find our location very convenient, we are a short walk away from many shops and restaurants, as you mention our location can't be beat. I am sorry, however, that the noise was more disruptive during your stay. On your next trip, we would be happy to accommodate you with an inside room where you will enjoy a scenic view of the mountains and the peaceful sounds of the wind blowing through the gardens.
Thank you for your comments and we hope you will return to enjoy the serene feeling Hotel Albuquerque has to offer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 29, 2012

Nice enough room. Smelled strongly of cleaner. Had a balcony which was nice although it had a cigarette butt on it which meant no one had looked at it to clean it. (all no smoking hotel) Still, comfortable, clean, and large. Beds bouncy but not bad. Check in was nicely friendly. Pool was not open which was dissappointing and I always feel this info should be given when making a reservation.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, May 9, 2012
Thank you for sharing your comments about your stay. I do apologize about the balcony not being clean. We will address this with our staff as we know that is a part of the room our guests really enjoy is to be able to step out on the balcony and enjoy the view. I agree, the pool being open or closed is good information to have while deciding where to stay. We will reveiw this with our reservation department and see how we can include this in the information.
Our pool is now open so we hope you will consider us on your next visit to Albuquerque.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Petersburg, Florida, United States
1 review
5 of 5 stars Reviewed April 29, 2012

I had a lovely stay at this hotel in March. The staff was very helpful and kind, easy parking, close to everything, very comfortable room and bed. Good room for seminar and good coffee! I recommend this hotel.

Room Tip: some rooms have balconies
See more room tips
  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon L, Manager at Hotel Albuquerque at Old Town, responded to this review, May 5, 2012
Thank you for your recommendation. We are glad you enjoyed your stay. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Hotel Albuquerque at Old Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Albuquerque at Old Town

Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104 (Formerly Sheraton Old Town Hotel)
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Albuquerque
#11 Business Hotel in Albuquerque
#12 Family Hotel in Albuquerque
#21 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Number of rooms: 188
Official Description (provided by the hotel):
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotwire, Hotels.com, Priceline, getaroom.com, Odigeo, Tingo and Jetsetter so you can book your Hotel Albuquerque at Old Town reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town

Owners: What's your side of the story?

If you own or manage Hotel Albuquerque at Old Town, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.