We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst hotel ever” 1 of 5 stars
Review of La Quinta Inn Albuquerque I-40 East / San Mateo

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added La Quinta Inn Albuquerque I-40 East / San Mateo to your Saves list
La Quinta Inn Albuquerque I-40 East / San Mateo
2.0 of 5 Hotel   |   2424 San Mateo Blvd Northeast, Albuquerque, NM 87110-4053   |  
Hotel amenities
Ranked #91 of 146 Hotels in Albuquerque
Fort Worth, Texas, Usa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Worst hotel ever”
1 of 5 stars Reviewed November 8, 2013

This place is horrible. First night the television didn't work. We waited a couple of hours to get it fixed. And it was obvious that the nonsmoking rooms had been smoked in.
Second time was worse. TV didn't work so we were moved to a different room with dirty face towels, and NO BATH TOWELS. Cigarette holes on the comforter and cig burns on the tubs. I realize they are changing to a Motel 6 and couldn't give a rats behind! The experience was terrible and the only reason a one star exists here is because we can't give a lower one. There is a park between the Hotel and the Denny's. Homeless sleep there at night. Just a warning and save yourself a headache. RUN DO NOT WALK AS FAR AS YOU CAN FROM THIS nasty, dirty, disgusting hotel.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta A, General Manager at La Quinta Inn Albuquerque I-40 East / San Mateo, responded to this review, November 10, 2013
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta.

As you see we have several great reviews. We do try to make everyone 100% satisfied, at times mother nature stops us from doing so.

Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon.

Sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

130 reviews from our community

Traveler rating
    30
    31
    29
    17
    23
See reviews for
41
30
19
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Brattleboro, Vermont
Top Contributor
131 reviews 131 reviews
41 hotel reviews
Reviews in 71 cities Reviews in 71 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed October 25, 2013

The facility is of the older style with exterior corridors and parking surrounding the building. Most patrons would be able to park immediately adjacent to their room, so helpful if there are many bags to carry. Room appeared to have been recently renovated, with a large bath sink/counter area, the towels were a cut above what was expected. There was some street noise, as the building is on a main thoroughfare. Breakfast fare was as expected, but there was still an absence of syrup for waffles.

Room Tip: Perhaps rooms behind the Denny's (which is in front of part of the facility) would be quieter, t...
See more room tips
  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta A, General Manager at La Quinta Inn Albuquerque I-40 East / San Mateo, responded to this review, November 10, 2013
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta.

As you see we have several great reviews. We do try to make everyone 100% satisfied, at times we do not please everyone, but we continue to try.

Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon.

Sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clovis, New Mexico
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 14, 2013

The hotel itself was clean, the staff was friendly, and the room was comfortable. The only drawback was that I could tell when my kids stomped around, but I never heard anyone else. There were no loud people or rooms other than mine. The breakfast had the normal yogurt, bagels, cereal, etc, but they were out of syrup. The price fluctuated dramatically only because it was the last weekend of ABQ's Balloon Fiesta.

For the price, it was a great stay.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta A, General Manager at La Quinta Inn Albuquerque I-40 East / San Mateo, responded to this review, November 10, 2013
We appreciate your feedback and are pleased to hear that you had an enjoyable stay at Albuquerque - San Mateo La Quinta. We look forward to providing you with exceptional service in the future.

With are well trained and pleasant staff we strive to make each guest 100% satisfied.

La Quinta continuously strives to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your expectations.

We will see you soon.

Sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed October 14, 2013 via mobile

dated room, children making noises until late in the evening and dogs barking as early as 6 am in the morning. Front desk staff in am rude. Can I say more?? Also no telephone books. And breakfast was cold.

  • Stayed October 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta A, General Manager at La Quinta Inn Albuquerque I-40 East / San Mateo, responded to this review, November 10, 2013
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta.

As you see we have several great reviews. We do try to make everyone 100% satisfied, at times we do not please everyone, but we continue to try.

Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon.

Sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 13, 2013

My roommate and I stopped here on the way to Flagstaff. We stayed only one night, and the hotel was completely fine. We experienced no major issues. If you're just passing through town, then this place is perfect. We got an extremely low price, and the location was excellent.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta A, General Manager at La Quinta Inn Albuquerque I-40 East / San Mateo, responded to this review, November 10, 2013
We appreciate your feedback and are pleased to hear that you had an enjoyable stay at Albuquerque - San Mateo La Quinta. We look forward to providing you with exceptional service in the future.

With are well trained and pleasant staff we strive to make each guest 100% satisfied.

La Quinta continuously strives to create memorable moments with our guests, through people first service and clean comfortable accommodations. We stand by our commitment to serving our guests to our best ability and hope to always exceed your expectations.

We will see you soon.

Sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 9, 2013

This place is very budget oriented. My bed smelled like it was already slept in for a week. Killed 4 fly's, 1 still buzzing around. Could not get fridge/microwave in room and someone put down that we were staying for 1 day, not the week...so we came back to the room after working overnight to dead key cards. Overall...pretty bad experience.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta A, General Manager at La Quinta Inn Albuquerque I-40 East / San Mateo, responded to this review, November 10, 2013
We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from La Quinta.

As you see we have several great reviews. We do try to make everyone 100% satisfied, at times we do not please everyone, but we continue to try.

Your continued satisfaction and trust in La Quinta are our top priorities. We hope you will be staying with us again soon.

Sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to La Quinta Inn Albuquerque I-40 East / San Mateo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Quinta Inn Albuquerque I-40 East / San Mateo

Address: 2424 San Mateo Blvd Northeast, Albuquerque, NM 87110-4053
Location: United States > New Mexico > Albuquerque
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #91 of 146 Hotels in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2 star — La Quinta Inn Albuquerque I-40 East / San Mateo 2*
Number of rooms: 106
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, Priceline, Odigeo, TripOnline SA and Tingo so you can book your La Quinta Inn Albuquerque I-40 East / San Mateo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Quinta Inn Albuquerque i-40 East Hotel Albuquerque
Albuquerque La Quinta
La Quinta Albuquerque

Owners: What's your side of the story?

If you own or manage La Quinta Inn Albuquerque I-40 East / San Mateo, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.