While I have to admit my disappointment at the hotel's lack of a pool, the personnel more than made up for this! Our room (king with pull out sofa) was spacious. The hotel staff extremely helpful at all times. In fact, there was a time I'd asked the restaurant hostess to fill my water bottle. While she was away from the station doing that, some hotel staff (maintenance or maybe banquet servers?) saw me standing there and immediately asked me if I needed help. This was just one example of many. It is very apparent there is a culture of true service at this hotel.
The restaurants had good, upscale food. The service was a slow and I couldn't determine why. It wasn't overly crowded. I wondered if the set up of service stations prevented good service (had to repeayedly ask for refils)The servers were very friendly and nice, though.
As others have mentioned, the surrounding blocks are a little dicey. Practice the buddy system when walking.
I did wish there was a pool and that the workout space was within the hotel. That said, this is a lovely hotel and you won't regret your choice to stay here. We had a great view of the mountains as well.
Overall, a beautiful, beautiful space. Absolutely fantastic service.