Take it from folks who never write in these columns, there are many reasons not to stay at Andaluz. Minor nits: the room wasn't ready when we arrived (no problem), but we were promised a call as soon as it was ready and never got one. We returned to the hotel at 4pm and the suite we ordered was ready. We had also requested when we reserved that the sofa in the living area be turned into a bed for the kids, but were surprised to see the bed already made up at 4pm. Silly. In order to use the living room, we had to either walk across the bed all day and evening, or have housekeeping remake the sofa, and housekeeping bordered on the surly when then came back to undo their work. There were other goofs, like sending us the wrong way down one way streets to return the rental car, or a noticeable lack of help with concierge service, that at the Andaluz means the person at the front desk when he/she is free.
But, as you can see from other reviews, the noise from this hotel's own night club is atrocious. In a shade of brilliance, Andaluz has built an outdoor night club on the side of its hotel. We must assume other favorable reviews stayed there on the weekdays, because if you stay in any part of this hotel on the weekend, you will either be partying at the night club, or you will be up until 1:30am. To avoid this we asked for the top floor as far away from the club as possible, and it was still really noisy. We realized we were in trouble when we saw ear plugs already provided in the room! I just don't understand why the hotel would compromise practically all of its guests in this manner.
We could go on about other things, like that Mom and Dad ordered the suite to get the kids in a separate room only to find out that the air conditioning is only in one room. And so, either the kids were two popsicles, and the parents sweated it out in a sauna, or the doors were to be kept wide open.
In conclusion, we didn't find the level of service or surroundings that a 4 star rating would suggest. But, we were truly disappointed by the nigh club's noise that no serious hotel would put its guests through, and we see that others have replied in this column with the same complaint. If that is where the hotel is looking to generate its revenue, fair enough. But for a family that wants to go to bed at 11pm, next time, Hyatt, two blocks away. No brainer.
- Also Known As:
- Andaluz Hotel Albuquerque
- Official Description (provided by the hotel):
- Albuquerque’s iconic hotel and only one of two historic GOLD Leed certified hotels in the U.S. As a Four Diamond AAA hotel and winner of the 2010 Lifestyle Hotel of the Year by the BLLA, Hotel Andaluz has become the city’s social and cultural epicenter. Our downtown Albuquerque hotel embraces you with redefined hospitality, historic significance, environmentally responsible design and luxurious amenities. ... more less
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