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“Won't go back” 2 of 5 stars
Review of Hyatt Regency Albuquerque

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Hyatt Regency Albuquerque
3.5 of 5 Hotel   |   330 Tijeras NW, Albuquerque, NM 87102   |  
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Ranked #55 of 146 Hotels in Albuquerque
Rindge, New Hampshire
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
“Won't go back”
2 of 5 stars Reviewed October 18, 2013

We were in Albuquerque for the Balloon Fiesta. This property is located a reasonable distance away and right near 2nd Street which you can ride straight down to get to the Fiesta without getting on the highway which is jammed on Fiesta mornings. The downside of the location is that Central Avenue is a bit seedy with "gentlemans clubs" and biker bars galore. Everything else was out of business. We tried to walk to a decent restaurant for lunch and couldn't find anything but pizza. Forque, the lobby restaurant, was already closed. So be ready to drive to anything you want to see or do or eat.

The room was fine, beds good. There was no safe in the room, unheard of in this day and age. Also unacceptable is charging for internet. At a Hyatt Regency this should be included. Bottled water for $5? Are you kidding?

We had breakfast in the restaurant, Forque, and it was acceptable. Service was good and the food was hot. We did not eat from the buffet as there were alot of people in the room which tends to make me stay away, but the menu was plenty and we got decent value for the price.

Part of the focus seems to be the many shops in the lobby. A little more attention to guest value would be appreciated. I understand from staff that this property was recently purchased and will be upgraded. Some amenities would be useful.

We're going back to the Balloon Fiesta next year but will try another hotel. This wasn't worth the money I spent.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, Assistant Front Office Manager / VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, October 23, 2013
Dear Mariank9camp:

Thank you for providing your candid feedback on TripAdvisor and staying with us during Balloon Fiesta. I hope that you will consider giving us a second chance to provide you with a better experience during your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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528 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Amarillo, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 16, 2013

Pay $10 for 24 hrs of internet......really? Bottle of water in room $5.....really? Sinks gurgling when you use them and toilet constantly running after use. You could hear the man in the room above us urinating in the toilet.......sound proof....NOT! No light bulbs in lamps. Hair dryers did not work. Room cleaned after 3 PM. Very outdated as far as the room and bathroom. And the complimentary breakfast not very complementary when upon check out you are charged a 20% gratuity. We had 2 room and these problems were in both rooms on opposite sides on the building. When I asked the front desk for a comment card, it took them 5 minutes of looking to tell me they no longer have comment cards! We stayed at the Sheraton the year before and that is where I will stay in the future!

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 14, 2013

Just loved our room, the staff and the entire hotel. Great views, very comfortable bed, really friendly and helpful staff. The rooms are quiet, clean and have wonderful views. The restaurant on premises, Forques is also amazing.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, Assistant Front Office Manager / VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, October 23, 2013
Dear tollhousetart:

Thank you for taking the time to write this review. We are so delighted you enjoyed your stay with us. We consider feedback from our guests extremely valuable and appreciate your positive remarks and ratings. We hope you have the opportunity to return to our property in the near future.
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Columbia, Maryland
Top Contributor
95 reviews 95 reviews
25 hotel reviews
Reviews in 50 cities Reviews in 50 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed October 13, 2013

I stayed here for a convention. It's across the street from the convention center. The seats in the lobby are hard. The Internet connection was extremely slow. My bathroom drain was partially clogged. The furniture in the room was very dated. The dresser drawers did not close right. It's overpriced because there's no free breakfast, you have to pay to park, and there was only free Internet in the lobby. I was quite disappointed

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, Assistant Front Office Manager /VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, October 23, 2013
Dear hoosiermama76:

Thank you for writing and sharing feedback on opportunities for improving our guest experience. We sincerely apologize for the areas that we fell short of meeting your expectations.

Our company has not decided to provide complimentary internet to all hotel guests, just to our Gold Passport Platinum and Diamond members at this time. The lobby and lobby atrium has complimentary and available 24/7. The public city secured parking is adjacent to our building and available to be accessed by all businesses for various events.

We understand the importance of impeccable service and hope that you will consider giving us a second chance if you should return to Albuquerque. Thanks for staying with us.
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Chicago, Illinois
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed October 13, 2013

We booked the Hyatt 3 months PRIOR to arriving. (and one of the top tier rooms as well)

ON THE DAY OF ARRIVAL, they informed us they are sending us to a low budget hotel a block away because they OVERBOOKED.

Bear in mind, this is my first and only scathing review. It takes a LOT to push me to this...

In this day and age, HOW DOES A HYATT OVERBOOK????

That will give you some serious intuit about the business they are running.

-Rude customer service
-A front desk manager who would not connect me to the General Manager
-A hundred excuses and no apology.

I WILL NEVER STAY HYATT AGAIN.

Room Tip: Be careful they don't toss you into another motel, CALL them regularly to make sure you have a r...
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  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, Assistant Front Office Manager / VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, October 23, 2013
Dear BorisBalkan:

Thank you for writing and sharing feedback on opportunities for improving our guest experience.
We sincerely apologize that you felt we did not honor your reservation and gave away your reservation. Unfortunately, with our hotel being sold out the previous evening and having a limited number of rooms available, we attempted to contact all guests via email or phone regarding the situation prior to their arrivals. Guests were relocated to surrounding, comparable hotels at our expense. And, for not being able to communicate this to you in a timely manner, we fell short of meeting your expectations.

This is not the norm for our hotel and we hope you'll consider staying with us again in the future to see our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, United States
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 12, 2013

The associates at the Hyatt Regency Albuquerque were very accommodating. I was traveling to Albuquerque for my niece’s wedding and realized that the wedding was actually an hour earlier than I thought it was. The associates arranged for an early check in for both of the rooms that I had reserved so that we could leave the hotel by 3:00 pm to get to the venue in east of the Sandia Mountains.
Breana and Gilbert were very helpful and the bellmen made sure that I knew how to navigate through the downtown area safely. When I left the nightclub on Central with a friend I called back to the hotel to have them call a cab for him to take him to his hotel. By the time we walked up to the porte-cochère the cab was waiting for him.

On the day before I was departing, I asked the housekeeping houseman for a box so that I could pack my cooler with frozen green chile and he literally returned within a couple of minutes with a box that was a perfect fit; it was as if he knew I was going to need one.

The only thing that disappointed me was that the rich hues of turquoise and purple in the original carpet that are characteristic of central NM have been replaced with neutral tones and the dark woods on the elevator landings have been lightened since the last time I was there in 1998. Overall the hotel has been well maintained since it opened in the early 90’s.

Room Tip: Rooms on north side have a view of the mountains and rooms on the south side have a view of the Rio...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, Assistant Front Office Manager / VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, October 23, 2013
Dear John T:

Thank you for recognizing Breanna, Gilbert and the bellman's outstanding customer service. This is what the Hyatt Regency Albuquerque stands for. We strive to ensure that all our guests expectations are not only met but exceeded with Excellent Service.

We appreciate your positive remarks and ratings and hope you have the opportunity to return to our property in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OHIO
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 5, 2013

I am a little late with this review as I was at the Hyatt at the end of June. We arrived via taxi from the airport and were greeted warmly. Check in was friendly and efficient with the clerk using our names and explaining everything to us.
The room was more than adequate and was in good working order. Housekeeping was efficient. The wireless internet was fast and I was always able to connect. No complaints with the hotel or staff.
My only concern is the location which is downtown and there is a plaza right next to the hotel where the homeless and troubled youth seem to hangout even with the no loitering signs. There is a police presence in the area and they keep them moving. You are two blocks from the Route 66 which is the main drag where many new clubs and restaurants have opened. The area does seem to be undergoing a resurgence.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, Assistant Front Office Manager at Hyatt Regency Albuquerque, responded to this review, October 9, 2013
Thank you for writing a review about our hotel, WK0119. We appreciate you choosing to stay with us, and that your found our associates were friendly and efficient and your overall stay was "Great." We are also delighted to read that your Internet was fast!

We pride ourselves in not only meeting but exceeding our guests expectations. We hope you will again choose our hotel to stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Albuquerque

Address: 330 Tijeras NW, Albuquerque, NM 87102
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Business Hotel in Albuquerque
#55 Spa Hotel in Albuquerque
#55 Casino Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hyatt Regency Albuquerque 3.5*
Number of rooms: 395
Official Description (provided by the hotel):
Discover a landmark hotel. Hyatt Regency Albuquerque is an urban oasis in the Land of Enchantment known for its high level of personal service, upscale amenities and ideal downtown location. Just 10 minutes from the Albuquerque International Sunport, the hotel is directly across from the Albuquerque Convention Center and a short walk to historic Route 66 with its many noted shops, art galleries and colorful avenues.Take the time to explore some of Albuquerque’s best dining options. Enjoy regionally inspired cuisine at Forque Kitchen and Bar or locally produced wine, micro-brewed beer and hand-crafted specialty cocktails at HQue Lounge.Immerse yourself in our rich cultural heritage and 310 days of sunshine a year and you will quickly understand why Albuquerque is the must visit destination of the Southwest. At Hyatt Regency Albuquerque, our renowned service, amenities and downtown location make us the ideal choice for business travelers, vacationers and conferences. ... more   less 
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Also Known As:
Hyatt Regency Albuquerque Hotel Albuquerque
Albuquerque Hyatt Regency
Hyatt Albuquerque

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