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“Conference hotel” 3 of 5 stars
Review of Hyatt Regency Albuquerque

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Hyatt Regency Albuquerque
3.5 of 5 Hotel   |   330 Tijeras NW, Albuquerque, NM 87102   |  
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Ranked #55 of 146 Hotels in Albuquerque
Austin, Texas
Top Contributor
69 reviews 69 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
77 helpful votes 77 helpful votes
“Conference hotel”
3 of 5 stars Reviewed June 7, 2013

I stayed at Hyatt when I presented at a professional conference last year. The hotel was clean, room was quite big, and the beddings were decent as well. However, when we got to our room and I needed to get some work done, we found out we could not get on the Internet. The receptionist rubbed us the wrong way when she told us that to get an Internet, we will have to pay $10 or $15 a night during the conference. I was sure I checked on the Internet access before I booked the hotel, because I knew, I would need to get some work done after my arrival, so they had to make the change after I made my reservation. In the end, after some arguing, I was able to get the Internet without paying the fee and couple days later, I found a fruit & nuts plate in the room with a letter of apology. The other guests who attended the conference with me all complained about not having or being charged for the Internet.

Room Tip: They charge a fee for refrigerator, however, if you are staying a few days, it may be worth it.
See more room tips
  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, June 13, 2013
Thank you, Vera L, for your very important feedback as it has been shared with the relevant departments.

The Hyatt Regency Albuquerque is known for its friendly, helpful staff which we always strive to answer our guests wishes. Please let me know when you are back in the area and so that I may personally look after your stay. Hope to see you soon.
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521 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Lancaster, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 6, 2013

The hotel is in a great location - right in downtown Albuquerque. The hotel was clean and the staff members were very nice. The room was a good size for the price too. The only "bad" thing I have to say is that our room was facing the backside of other buildings so there wasn't really a view. BUT we weren't in the room that much so it didn't really matter. I liked the fact that we didn't have to walk down a long hallway to get to our room. All the rooms were pretty much right off the elevator. We were in the gift shop/store every day and the employees were always friendly. (They also have a coffee shop, clothing store and restaurant in the lobby/ground floor area.) Since this was out first time in Albuquerque, we need directions to pretty much everything. The concierge Mary was extremely kind and helpful. She gave us good tips about where to eat and what to see, plus she gave us a map and highlighted where we needed to go. That is a great service this hotel provides. If I ever make it back to Albuquerque I will definitely be staying here again! :)

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, June 7, 2013
Hi Aimee K:

Our genuine thanks to you for taking the time to submit your review of The Hyatt Regency Albuquerque and the expert concierge service we offer. It is very pleasing to read that you enjoyed your stay and felt the need to share your experience with us and also other reviewers.

We look forward to welcoming you back to the Hyatt Regency Albuquerque soon.
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St. Petersburg, Florida
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 4, 2013

The hotel is in a great location. The staff was A-list, and the room was modern and very clean. The room had the feel of a big city hotel, well-appointed and comfortable. It was an incredible value. The also have a great little cafe in the hotel shops area, that serves great breakfast and sandwiches. If you are going to be in Albuquerque, make sure this is where you stay.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, June 6, 2013
Guest jj76767: We are happy to see that you enjoyed your overall stay! Your feedback certainly helps us in our efforts to continuously improve service standards.

Looking forward to welcoming you back to the Hyatt Regency Albuquerque in the near future!
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Kingsport, Tennessee
Top Contributor
51 reviews 51 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 29, 2013

The hotel is conveniently located adjacent to the convention center, but the general area is dreary in terms of economic vitality. There are many empty storefronts in the immediate area and most area attractions are either a cab fare or public transit away. The staff is very hospitable and attentive. The rooms are bright, attractive and clean. My room airconditioning had a difficult time keeping up with the Albuquerque sun, but I wasn't in there enough for it to be any bother. My disappointment was that the room had no refrigerator.

Room Tip: Request a mountain view - and get up early enough to see the balloons!
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP AMBASSADOR at Hyatt Regency Albuquerque, responded to this review, June 3, 2013
Hi jmwelchtn:

Thank you for your comments and choosing the Hyatt Regency Albuquerque as your preferred choice of accommodation. We appreciate you noting that our staff is hospitable and attentive.

Your feedback is important to us as it helps us improve and monitor our service standards for the comfort of our guests. We will look into the areas that you have mentioned and work towards improving it.

We hope to welcome you back to the Hyatt Regency Albuquerque soon!
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Roswell, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2013

This Hotel is everything you would expect from a metropolitan downtown hotel. It is walking distance from the convention center, many restaurants and night life. The hotel has all the amenities you need for a comfy stay. In room internet is an extra expense but the lobby and meeting rooms have free Wi-Fi. If you love your morning Starbucks there is a full Starbucks shop in the lobby. The hotel staff is very friendly and helpful. Valet and self-parking available for an expense.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, June 3, 2013
Thank you, Patricia E., for your kind comments and we are glad to hear that you enjoyed your stay at the Hyatt Regency Albuquerque!

Your comments are very important to us as it helps improve and maintain our service standards, to ensure the comfort and well being of our guests.

We look forward to assisting you again on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Esbo, Finland
Top Contributor
69 reviews 69 reviews
68 hotel reviews
Reviews in 45 cities Reviews in 45 cities
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed May 24, 2013

Ater staying in 10+ roadside hotels/motels, I was happy with the service-minded attitude at the front desk. However, I soon got surprised over the lack of service. We didnt have any bath robes for the pool so we ordered them. Tired of waiting, we left for the pool. One hour later, they hadn't arrived! The internet costs 10 dollars and didn't work quickly enough to be usable in the morning. The concierge wasn't available and the front desk staff didn't know anything outside of the city limits. Overall, a big disappointment considering the lack of services that every little dump along the highway seem to offer for free. Examples include fridge/minibar, breakfast and laundry.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, June 3, 2013
Thank you for taking the time, Trankkis, to air your concerns in which our management read with great care. Your remarks are very much appreciated as they help us to improve both our service, product and become more consistent.

We certainly take your comments to heart and apologize for the shortcomings you've encountered. We hope that you would give us a chance to regain your confidence in our hotel and allow us to welcome you back in the future.
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Flagstaff, Arizona
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 7, 2013

Although the Hyatt Regency Albuquerque is located about a mile off I-40, it is well worth the effort to stay there. The hotel staff are very customer service oriented from the moment you drive into the reception area to the time you retrieve your vehicle to depart. The room was clean and inviting and had a nice view of downtown and the nearby mountains. Waitstaff in the restaurant were friendly and helpful. All in all, a very nice stay.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, May 9, 2013
Thank you so very much, bailey150, for noting that we are very customer service oriented from start to finish. We will pass along your comments to our associates.

We are also pleased that you seemed to have enjoyed your stay. Thank you for choosing our hotel and we look forward to seeing you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Albuquerque

Address: 330 Tijeras NW, Albuquerque, NM 87102
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Albuquerque 3.5*
Number of rooms: 395
Official Description (provided by the hotel):
Discover a landmark hotel. Hyatt Regency Albuquerque is an urban oasis in the Land of Enchantment known for its high level of personal service, upscale amenities and ideal downtown location. Just 10 minutes from the Albuquerque International Sunport, the hotel is directly across from the Albuquerque Convention Center and a short walk to historic Route 66 with its many noted shops, art galleries and colorful avenues.Take the time to explore some of Albuquerque’s best dining options. Enjoy regionally inspired cuisine at Forque Kitchen and Bar or locally produced wine, micro-brewed beer and hand-crafted specialty cocktails at HQue Lounge.Immerse yourself in our rich cultural heritage and 310 days of sunshine a year and you will quickly understand why Albuquerque is the must visit destination of the Southwest. At Hyatt Regency Albuquerque, our renowned service, amenities and downtown location make us the ideal choice for business travelers, vacationers and conferences. ... more   less 
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Also Known As:
Hyatt Regency Albuquerque Hotel Albuquerque
Albuquerque Hyatt Regency
Hyatt Albuquerque

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