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“Really nice stay and excellent staff.” 5 of 5 stars
Review of Hyatt Regency Albuquerque

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Hyatt Regency Albuquerque
3.5 of 5 Hotel   |   330 Tijeras NW, Albuquerque, NM 87102   |  
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Ranked #52 of 145 hotels in Albuquerque
Cleveland, Ohio
Top Contributor
177 reviews 177 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
214 helpful votes 214 helpful votes
“Really nice stay and excellent staff.”
5 of 5 stars Reviewed March 10, 2013

Just spent a week here at a conference. Such nice service and friendly staff. Even brought me tea when I requested it one afternoon. The room was immaculate and the daily service was above reproach. Will happily stay here again when in Albuquerque.

Room Tip: Coffee makers must be requested but are complimentary.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, March 13, 2013
Hello cakedeco: Thank you for staying with us during your week-long conference. We really appreciate knowing that our associates were attentive to your needs. We look forward to your return for the next conference. Until then....Happy traveling!
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443 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Top Contributor
133 reviews 133 reviews
44 hotel reviews
Reviews in 53 cities Reviews in 53 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 9, 2013

Was here for a conference and stayed two nights. Hotel was very nice, with great conference facilities. Hotel staff was very courteous and helpful. A Starbucks in the lobby is always a plus. Room was nicely appointed. However, I do have to agree with other commenters that the downtown area is rather sketchy after dark. Stay in a group if walking anywhere.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, March 13, 2013
Thank you, Robert M, for acknowledging our "courteous" associates during your conference stay. We are delighted that you visited our Starbucks on the hotel's main level.

As with any major city, the security of our hotel guests is top of mind. With our 24-hour onsite security, we believe that we provide an accommodating atmosphere that doesn't compromise a guest's vulnerability.

Once again, thank you for staying with us and we certainly hope to see you soon!
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Temecula
Top Contributor
60 reviews 60 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 25, 2013

We were here on a weekend so the hotel was quiet. Our room was spacious and very comfortable. Large window with beautiful view of downtown. Breakfast in the hotel restaurant was the best - local dishes, chilequillas and huevos rancheros served w/red & green chile were superb! Lots of local restaurants close by and some within walking distance. There's a Starbucks in the lobby for a quick snack. Valet service was quick and the staff was very helpful. This is a great place to stay if you have business in the downtown area. Access to the freeway is a little tricky.

Room Tip: Rooms from the higher levels have great views of downtown
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, March 4, 2013
Dear nmadr:

Thank you for choosing our hotel and taking the time to share your thoughts. Guest feedback is valuable to us. We look forward to seeing you again if your travel plans bring you back to the Duke City!
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Scottsdale, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 24, 2013

This Hyatt was a nice property, excellent employees, starting with the well trained and very friendly bellmen. Room was clean, nice view of mountains. Ate breakfast in hotel restaurant (Forque). Food was good (nothing to get overly excited about). I dislike hotels that charge a fortune for parking and for WiFi. Area is right downtown which is fine, unless you want to walk to a nearby pub after dark. Area is like most downtown areas, very sketchy once the sun goes down. We were approached twice for money the first 10 minutes we were out. Several places close to eat, pizza, pubs, sandwich, etc. Hotel security response was immediate when needed for a rowdy neighbor, two rooms over at 2:40 in the morning.

Room Tip: Had a nice view on the 18th floor of the mountains...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, February 25, 2013
Hi jdkd319az:

We appreciate you taking the time to complete a hotel review regarding your room and commenting about our friendly employees. We're glad you had a great stay and look forward to seeing you again.
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Lansing, Michigan
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 23, 2013

I am here from MI for a conference and the staff has just been amazing over our multiple day stay. The parking is a little interesting because you have to go around back and underneath the building, find the elevator, and then get everything in. However, very attentive valets are ready and willing to take care of all that for you, which I'd recommend unless your the adventurous type. Rooms are fine...I stayed on the 11th floor and didn't get a great view, but I could still see Sandia off in the distance. Room temperature adjustments working and easy. TV in room is perfect size for the room. However, $5 for a bottle of water is nuts, especially when you can get bottles of water in the gift shop for under $3.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, March 4, 2013
Dearest 48912glb,

It appears that you had a great stay with us during your conference. We appreciate you taking the time to complete a review and commenting about our staff. We are happy to do all that we can to accommodate every one of our guest needs. Thanks for staying with us. Hope to see you again.
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Santa Fe, New Mexico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 18, 2013

We stayed there on Saturday, 2/16/13. Everything was fabulous! The moment we pulled up the bellman were at our service. There is choice of either valet or self park. Valet is only a bit more. At the registration desk, the staff were very cordial. Our room, on the 17th floor, had a panoramic view of the city and the Sandia mountains. Incredible! The welcome amenity and later the turn-down amenity were awesome! We had an amazing dinner in Forque and I MUST recommend the pretzels and fondue app. I am still dreaming of them. In the morning, a lovely breakfast in Forque. At check out, the registration desk staff were super friendly, full of smiles and very professional. I truly enjoyed my stay, felt very welcome and I loved that the staff were "real" people, not robot type people full of silly mandatory expressions!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, February 19, 2013
Dearest studiodap: We appreciate you taking the time to complete a review about our caring, professional, staff and commenting that everthing was "fabulous" with your stay. Customer service is highly important to us and we are pleased to do all we can to accommodate every one of our guest needs. Thanks for staying with us and we look forward to having you back.
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Florida
Top Contributor
109 reviews 109 reviews
66 hotel reviews
Reviews in 57 cities Reviews in 57 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed February 17, 2013

I stayed at this hotel on Friday night. Location is very central in downtown ABQ. Downtown does seem to shut down fairly early. This was not really an issue for me as I was just spending the night and flying out the next morning.

This is a solid Hyatt Regency. I self parked, entrance behind the hotel. The charge is $13 a day with in/out. It looked like there might be on street parking, but I did not look into it. Valet is also available. The garage elevator is convenient and parking was fairly painless.

Check-in was friendly and efficient. I recieved a room on the 17th floor. Room was modern, clean, and pretty much what I would expect at a Hyatt. Room was quiet and comfortable.

The only issue that I had at the hotel was with the lack of service in the lobby bar. The server/bar staff do not seem to be very serivice minded. They ignored my presence and despite not being busy and attending to tables right beside me.

I mentioned this to Chantelle at the front desk who apologized and made suire that I got better service in Forques, the hotel's restaurant/ounge. She went above and beyond by making a personal visit to the lounge to ensure that the servers took exceptional care of me.

Food and service in Forques was good. They have a pretty varied menu with lots of small plate options.

Breakfas is in Forques. The buffet is average and I would probably order from the menu next time as it appeared to have more interesting regional dishes. The eggs were especially good here. You can order an omelet with the buffet.

All in all a nice stay.. I would avoid the lobby bar, but otherwise, I would return on my next trip.

Room Tip: I always ask for a high floor room.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review, February 19, 2013
Dear crazyhotelguy: What a clever name! Thank you for your very candid review. We appreciate the positive feedback you provided and for recognizing Chantelle, who helped to provide you with better service while you were a guest in our hotel. I apologize about your experience in our HQue Lobby Bar and management will work to correct the concerns you mentioned to ensure that all guests receive the best possible service in all dining outlets.

Once again, thank you for staying with us and we look forward to seeing you again!
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Additional Information about Hyatt Regency Albuquerque

Address: 330 Tijeras NW, Albuquerque, NM 87102
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Albuquerque 3.5*
Official Description (provided by the hotel):
Discover a landmark hotel. Hyatt Regency Albuquerque is an urban oasis in the Land of Enchantment known for its high level of personal service, upscale amenities and ideal downtown location. Just 10 minutes from the Albuquerque International Sunport, the hotel is directly across from the Albuquerque Convention Center and a short walk to historic Route 66 with its many noted shops, art galleries and colorful avenues.Take the time to explore some of Albuquerque’s best dining options. Enjoy regionally inspired cuisine at Forque Kitchen and Bar or locally produced wine, micro-brewed beer and hand-crafted specialty cocktails at HQue Lounge.Immerse yourself in our rich cultural heritage and 310 days of sunshine a year and you will quickly understand why Albuquerque is the must visit destination of the Southwest. At Hyatt Regency Albuquerque, our renowned service, amenities and downtown location make us the ideal choice for business travelers, vacationers and conferences. ... more   less 
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Also Known As:
Hyatt Regency Albuquerque Hotel Albuquerque
Albuquerque Hyatt Regency
Hyatt Albuquerque

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