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Hyatt Regency Albuquerque: Traveler Reviews

3.5 of 5
330 Tijeras NW, Albuquerque, NM 87102 (Downtown)
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Hyatt Regency Albuquerque
Ranked #28 of 144 hotels in Albuquerque
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319 reviews from our community

Traveler rating
    97
    113
    46
    40
    23
See reviews for
Families
26
 
Couples
67
 
Solo
34
 
Business
158
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Lansing, Michigan
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Great place for a conference....”
4 of 5 stars Reviewed February 23, 2013

I am here from MI for a conference and the staff has just been amazing over our multiple day stay. The parking is a little interesting because you have to go around back and underneath the building, find the elevator, and then get everything in. However, very attentive valets are ready and willing to take care of all that for you, which I'd recommend unless your the adventurous type. Rooms are fine...I stayed on the 11th floor and didn't get a great view, but I could still see Sandia off in the distance. Room temperature adjustments working and easy. TV in room is perfect size for the room. However, $5 for a bottle of water is nuts, especially when you can get bottles of water in the gift shop for under $3.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review
March 4, 2013
Dearest 48912glb,

It appears that you had a great stay with us during your conference. We appreciate you taking the time to complete a review and commenting about our staff. We are happy to do all that we can to accommodate every one of our guest needs. Thanks for staying with us. Hope to see you again.
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Santa Fe, New Mexico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Welcoming and Wonderful”
5 of 5 stars Reviewed February 18, 2013

We stayed there on Saturday, 2/16/13. Everything was fabulous! The moment we pulled up the bellman were at our service. There is choice of either valet or self park. Valet is only a bit more. At the registration desk, the staff were very cordial. Our room, on the 17th floor, had a panoramic view of the city and the Sandia mountains. Incredible! The welcome amenity and later the turn-down amenity were awesome! We had an amazing dinner in Forque and I MUST recommend the pretzels and fondue app. I am still dreaming of them. In the morning, a lovely breakfast in Forque. At check out, the registration desk staff were super friendly, full of smiles and very professional. I truly enjoyed my stay, felt very welcome and I loved that the staff were "real" people, not robot type people full of silly mandatory expressions!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review
February 19, 2013
Dearest studiodap: We appreciate you taking the time to complete a review about our caring, professional, staff and commenting that everthing was "fabulous" with your stay. Customer service is highly important to us and we are pleased to do all we can to accommodate every one of our guest needs. Thanks for staying with us and we look forward to having you back.
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Florida
Top Contributor
77 reviews 77 reviews
48 hotel reviews
Reviews in 44 cities Reviews in 44 cities
33 helpful votes 33 helpful votes
“Solid Hyatt - Great Service Recovery”
4 of 5 stars Reviewed February 17, 2013

I stayed at this hotel on Friday night. Location is very central in downtown ABQ. Downtown does seem to shut down fairly early. This was not really an issue for me as I was just spending the night and flying out the next morning.

This is a solid Hyatt Regency. I self parked, entrance behind the hotel. The charge is $13 a day with in/out. It looked like there might be on street parking, but I did not look into it. Valet is also available. The garage elevator is convenient and parking was fairly painless.

Check-in was friendly and efficient. I recieved a room on the 17th floor. Room was modern, clean, and pretty much what I would expect at a Hyatt. Room was quiet and comfortable.

The only issue that I had at the hotel was with the lack of service in the lobby bar. The server/bar staff do not seem to be very serivice minded. They ignored my presence and despite not being busy and attending to tables right beside me.

I mentioned this to Chantelle at the front desk who apologized and made suire that I got better service in Forques, the hotel's restaurant/ounge. She went above and beyond by making a personal visit to the lounge to ensure that the servers took exceptional care of me.

Food and service in Forques was good. They have a pretty varied menu with lots of small plate options.

Breakfas is in Forques. The buffet is average and I would probably order from the menu next time as it appeared to have more interesting regional dishes. The eggs were especially good here. You can order an omelet with the buffet.

All in all a nice stay.. I would avoid the lobby bar, but otherwise, I would return on my next trip.

Room Tip: I always ask for a high floor room.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review
February 19, 2013
Dear crazyhotelguy: What a clever name! Thank you for your very candid review. We appreciate the positive feedback you provided and for recognizing Chantelle, who helped to provide you with better service while you were a guest in our hotel. I apologize about your experience in our HQue Lobby Bar and management will work to correct the concerns you mentioned to ensure that all guests receive the best possible service in all dining outlets.

Once again, thank you for staying with us and we look forward to seeing you again!
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Ohio
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Comfort and business-friendly”
5 of 5 stars Reviewed February 16, 2013 via mobile

Stayed at the Hyatt for a conference. Our room overlooked the mountains, so that was terrific. The comfortable bed and hotel amenities made us feel quite at home. Starbucks right in the lobby, and close to Convention Center and plaza. Staff was wonderful all the way through. Quick drive to Old Town for shopping and dining.

Stayed February 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review
February 19, 2013
Thank you, OhioTina, for your very positive review of our hotel. We appreciate you recognizing our staff's friendliness and definitely hope to see you again on your next visit.
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Washington, District of Columbia, United States
1 review
“Most helpful, knowledgable, kind, hospitable concirge and staff in the country.”
5 of 5 stars Reviewed February 11, 2013

Wow!!! What an awsome gem to find and in all places Albuquerque. First off the staff is some of the best in the world. The concierge, Mary Lou is the BEST. From the moment we pulled in to the valet, we were greeated by name and always with a huge genuine smile. The consierge helped us find not just one but about 15 sugestions for specialty store we were looking for, all of which we went to were spot on! She even checked in on us throughout our stay and was even available for any questions we had even when she was not working... pretty amazing these days!!! The bar was great, both service and food. Steak frites were awsome and I had them twice. Overall the location of the hotel is a bit confusing when going out to dine, but just ask any of the staff and u will have no proble finding exactly what u want.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DEMETRIS A, VIP Ambassador at Hyatt Regency Albuquerque, responded to this review
February 14, 2013
John BBS3: Thank you for that great opening title! We are very pleased that you enjoyed all aspects of our hotel, from beginning to the very end of your stay and that our staff exceeded your service expectations.

Please let us know when you are back! You'll get that same extraordinary service as do all of our guests. Safe travels!
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Additional Information about Hyatt Regency Albuquerque

Also Known As:
Hyatt Regency Albuquerque Hotel Albuquerque
Hyatt Regency Albuquerque Hotel
Albuquerque Hyatt Regency
Hyatt Albuquerque
Albuquerque Hyatt
Address: 330 Tijeras NW, Albuquerque, NM 87102
Phone Number:
Region: United States > New Mexico > Albuquerque > Downtown
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotels in Albuquerque
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Experience our multi-million dollar transformation! You'll savor every bite in our completely new restaurant, FORQUE Kitchen & Bar and start your evening properly in the rejuvenated Lobby Lounge, HQUE. Our fine hotel is located in the heart of downtown just steps from entertainment, restaurants, nightlife, museums and the Albuquerque Convention Center. We are the premier choice in the city!Choose from 395 Deluxe, spacious guestrooms overlooking the city and the Sandia Mountains. Enjoy our roof-top lap pool and hot tubs. Tighten up in our Complimentary fitness center offering Life Fitness equipment all with personal LCD screens for live TV and music. Refresh in the new Lobby at Keva Juice or Starbucks. Plan your adventure with our experienced Concierge. Discover the freshest property while visiting Albuquerque. ... more   less 
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