Stayed at the Hyatt for a conference. Our room overlooked the mountains, so that was terrific. The comfortable bed and hotel amenities made us feel quite at home. Starbucks right in the lobby, and close to Convention Center and plaza. Staff was wonderful all the way through. Quick drive to Old Town for shopping and dining.

Wow!!! What an awsome gem to find and in all places Albuquerque. First off the staff is some of the best in the world. The concierge, Mary Lou is the BEST. From the moment we pulled in to the valet, we were greeated by name and always with a huge genuine smile. The consierge helped us find not just one but about 15 sugestions for specialty store we were looking for, all of which we went to were spot on! She even checked in on us throughout our stay and was even available for any questions we had even when she was not working... pretty amazing these days!!! The bar was great, both service and food. Steak frites were awsome and I had them twice. Overall the location of the hotel is a bit confusing when going out to dine, but just ask any of the staff and u will have no proble finding exactly what u want.

It was a typical Hyatt experience. The Internet and parking were very expensive compared to other hotels in ABQ. I would be more likely to stay at one of those hotels in the future. Staff was pleasant and helpful.

I continue my ever lasting search for a great hotel in ABQ.
The location of the hotel is downtown which I prefer, the area is safe as their is a police station across the street. The restaurants in the area are local and within walking distance, no chain restaurants around which is nice. Parking is under the hotel and was included in my package but there is a fee otherwise.
The lobby is magnificent. Huge, open and very active with people on their laptops and tablets. There is a real Starbucks! There is a bar that was dead but the attached restaurant 'Forque' has a very active bar. The restaurant is where they serve breakfast which was included in my package as well. The food is a bit better than typical hotel food but they are very proud of it and charge accordingly.
Upon check in I was informed that my booking of a king bed was merely a request and not a guarantee which always annoys me terribly so they put me in a double room. With two DOUBLE beds. Not queens. Doubles. I am 6'1" 235lbs. A double is like sleeping on an army cot. To make matters worse the bed was simply terrible. hard as a rock. The linens were like sandpaper and when you tried to get in the bed they exploded so it looks like you had a battle with the Orcs by morning. I slept terribly for three nights. It really made my trip miserable.
The room itself was somewhat spartan, very clean but very boring. There was a flat panel TV, yet no fridge, microwave or even coffee machine. There was a $1.50 bottle of water they want you to pay $5 for and thats about it. The shower was typically weak and the towels did not meet the standards of the brand. They were typical of much lesser hotel brands.
I liked the hotel, service was good and I love the location and lobby and restaurant. Yet I cannot recommend to stay here because of the beds and linens and lack of appointments of the rooms. If you can't sleep or sleep poorly the rest of the hotel is moot.