I continue my ever lasting search for a great hotel in ABQ.
The location of the hotel is downtown which I prefer, the area is safe as their is a police station across the street. The restaurants in the area are local and within walking distance, no chain restaurants around which is nice. Parking is under the hotel and was included in my package but there is a fee otherwise.
The lobby is magnificent. Huge, open and very active with people on their laptops and tablets. There is a real Starbucks! There is a bar that was dead but the attached restaurant 'Forque' has a very active bar. The restaurant is where they serve breakfast which was included in my package as well. The food is a bit better than typical hotel food but they are very proud of it and charge accordingly.
Upon check in I was informed that my booking of a king bed was merely a request and not a guarantee which always annoys me terribly so they put me in a double room. With two DOUBLE beds. Not queens. Doubles. I am 6'1" 235lbs. A double is like sleeping on an army cot. To make matters worse the bed was simply terrible. hard as a rock. The linens were like sandpaper and when you tried to get in the bed they exploded so it looks like you had a battle with the Orcs by morning. I slept terribly for three nights. It really made my trip miserable.
The room itself was somewhat spartan, very clean but very boring. There was a flat panel TV, yet no fridge, microwave or even coffee machine. There was a $1.50 bottle of water they want you to pay $5 for and thats about it. The shower was typically weak and the towels did not meet the standards of the brand. They were typical of much lesser hotel brands.
I liked the hotel, service was good and I love the location and lobby and restaurant. Yet I cannot recommend to stay here because of the beds and linens and lack of appointments of the rooms. If you can't sleep or sleep poorly the rest of the hotel is moot.

The customer service in this hotel is the best we have ever experienced and that's saying a lot because I choose places to stay, eat, ect. based on how good the customer service is. The suite we had was lovely, large and roomy. It was clean, well stocked and the decor was lovely. We had a special situation due to my husband going in for open heart surgery in a hospital in the same general area as the Hyatt. The staff went out of their way to meet our requirements. When I say, "out of their way" that includes greeting us with flowers, cookies, fruit and welcoming and efficient staff. It was the best hotel experience in my life, and I am not young :-). The VIP ambassador, Demetris, is outstanding. So is Lori, one of the managers, and Dorothy who I believe is the head of housekeeping. The valet parking was run smoothly and the staff was cheerful and eager to help. Kudos for this special place in a world of people who often seem to "care less"

We had a lot of the same problems as Matt 33332, like the charges added and then making sure they were removed (internet, starbucks, parking...), and the sheets, and the fact that not only is there not much to do around the hotel, but they warn you IN CAPITAL LETTERS not to go out walking - even in groups. Not a good recommendation. Let me also add:

We passed it the first time by because it doesn't even look like a hotel entrance. Then on the second time by, the valet was chatting with a friend parked right in the middle of the short pull-through registration lane - and we'd have to block traffic while we waited for them. It's on a one-way street - so each time around is a couple of blocks... On the 3rd time around we just decided to cram in there and annoy the guy and his friend.

It's hard to tell where the front desk is. I waited... and waited... at a couple of different locations, and finally went back out to ask the guys where it was. I was waiting at the right place, but it was 15 min. before someone showed up to check me in.

Then there's the room. Big enough. Standard corporate furnishings. But what's that I hear? A low beep... beep.... beep.... I told them I couldn't take it. They alleged that it is something in their fire alarm or suppression system, and that I couldn't get away from it. It's possible that they told me that just to get me to stay in the bad room, but if the whole hotel is that way, then there's no way I am going to recommend it to anyone. Just say to yourself, as you read all these reviews, beep..... beep.....

The only good point was that the concierge recommended the Gold Street Caffe.

We stayed in this hotel for a week and I'm very pleased. The room is very clean and comfortable. The staff is very friendly and caring. My 2 year old even got free breakfast one day from the VIP guest manager. When we come back to visit Albuquerque again next year we will definitely stay here again.