I have been staying here since 1992 and noticed multiple changes, but not for the better. On my first stay, I was on the Gold Passport floor, where members were treated to evening drinks & hors d'oeuveres and morning continental breakfast. Now it's a cup of coffee at Starbucks. I have been there twice in the last 2 months, so I knew what to expect. This time, I was not given a parking permit without asking, was not asked if I wanted the daily newspaper delivered or offered my free coffee. There is always a problem with the shower/tub. Tubs drain VERY slowly and the shower head did not fit well, spraying water OVER the curtain & all over the bathroom. My husband was annoyed that there are no in room coffee makers and disappointed that there was no breakfast buffet in the restaurant. The restaurant used to be one of the classiiest in Albuquerque but has gone steadily downhill since its change of name/management although the food is still excellent. Sadly, I think we will be looking for another hotel on out next trip.
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