I have always enjoyed staying at this hotel, but it's age is showing. I had asked for a quiet room when the reservation was made, which I was not given. However, my room assignment was changed to a quieter room after my arrival. I stayed for three nights. The room was nice but I had some minor annoyances: The bathroom shower curtain liner had hair on it. The bathroom shower vent was falling out of the wall. The shower tiles had mold in between them and the room smelled musty. At one corner in the room, the wallpaper was peeling off of the wall. The television remote control did not work. (It was promptly replaced by maintenance when I called and requested a repair/replacement.) One of the electrical outlets was coming out of the wall. The toiletries were missing one item on my first night there. I asked for my room to be cleaned early and this did not occur. I had to wait about 55 minutes after a second request, for it to be cleaned. The video check-out was not working.
There are good points: The majority of the staff are polite, friendly, and helpful. The furnishings are nice, including the linens. Room Service was friendly and prompt. I ordered soup and a NM cheeseburger. The soup was hot and delicious. The hamburger was the opposite, cold and tasteless.
I have business again in Albuquerque in the upcoming weeks, and as a Marriott Rewards member, will stay here again. To improve another stay, I would like to have the availability of a small in-room refrigerator and free or less expensive internet.
- Official Description (provided by the hotel):
- Hotel is in the shape of a giant, nouveau-Aztec pyramid and offers some of the best views of Albuquerque's International Balloon Fiesta. ... more less
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- Also Known As:
- Albuquerque Marriott Pyramid North Hotel Albuquerque
- Marriott Albuquerque