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“Wonderful Customer Service” 4 of 5 stars
Review of Albuquerque Marriott Pyramid North

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Albuquerque Marriott Pyramid North
3.0 of 5 Hotel   |   5151 San Francisco Road NE, Albuquerque, NM 87109   |  
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Free Parking
Ranked #61 of 145 hotels in Albuquerque
SF Penninsula
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
“Wonderful Customer Service”
4 of 5 stars Reviewed February 20, 2013

Date of stay June 2012: My daughter and I stayed 2 nights here (plus 2 nights in Old Town) and were very please with the all the hotel staff. The purpose of the trip was to acquaint my daughter with my birthplace so I had a long list of locations to visit and the front desk could not have been more helpful...they took my list, Googled and mapped out everything for me. They were so efficient that we were able to visit without rushing all the places on my list and still had 2 full days to do whatever we pleased. I couldn't have been more grateful!! The hotel is an older property but it is well maintained and the rooms are spacious. I recommend getting the Continental breakfast with the hotel stay; it's a full breakfast buffet and very good!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlundt, General Manager at Albuquerque Marriott Pyramid North, responded to this review, March 11, 2013
Thank you so much for your generous comments! Our staff strives to make every guest experience memorable. I am glad you had ample time to explore our wonderful city. Thank you again for staying!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Murrieta
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 18, 2013

It was my first time in New Mexico. I stayed here on a recomendation from a friend.

wow!!! I was amazed at the lounge area and the room. They also have a indoor / outdoor pool that you can swim back and forth from inside to outside the hotel, I hit the hot tub before bed.

I had a great sleep. I wanted to stay another night, but had to press onward.

I hope someday to visit again. I also thought for the price you get a GREAT value.
You get to stay in a luxurious play with out the high price.

Thank you Edward

Room Tip: The room high up facing the freeway has a nice view
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlundt, General Manager at Albuquerque Marriott Pyramid North, responded to this review, March 11, 2013
Thanks for your review and your nice comments...I am so glad you enjoyed your stay! We hope you are able to stay longer on your next visit! Thank you again for the nice review!
Rich Lundt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 10, 2013

I stayed here for four nights on a business trip. The hotel isn't new, but the rooms were clean, and the staff was very friendly and helpful. I am a gold member with access to the concierge lounge, which was open from 6:30 am to 10 pm and well equipped with everything I needed. I ate in the hotel restaurant twice -- I could not find anything bad to say about it, and the waiter was just wonderful.

Room Tip: My room was on the fifth floor, away from the elevators, but facing the large open area below (resta...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlundt, General Manager at Albuquerque Marriott Pyramid North, responded to this review, February 11, 2013
Thank you so much for your wonderful comments! We take great pride is our level of service! I am so gratified that your stay went so well. Thank you again for staying with us and we hope to see you soon!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
5 of 5 stars Reviewed February 10, 2013

My stay here was both comfortable and pleasing. Continental meals were very good. Cleanliness was excellent, service was great. The location was adequate, as it could have had more restaurants within walking distance. The only improvement I would ask for is more coffee fixings should be available in the room. I would easily choose this hotel again in my future travels.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlundt, General Manager at Albuquerque Marriott Pyramid North, responded to this review, February 11, 2013
Thank you so much for your wonderful comments! We take great pride is our level of service! I am so gratified that your stay went so well. Thank you again for staying with us and we hope to see you soon!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 5, 2013

Been here twice in the last year for business and I have to say, it's been decent. The staff have been very friendly, the rooms are nice and clean, and the environment is very good.

Definitely recommend this place to anyone who needs to stay in the area.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlundt, General Manager at Albuquerque Marriott Pyramid North, responded to this review, February 11, 2013
Thank you so much for your generous comments! It is always nice to hear when my staff takes such good care of our guests! Thank you again for staying with us and we hope to see you soon!
Rich Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allendale, Michigan
Top Contributor
221 reviews 221 reviews
30 hotel reviews
Reviews in 42 cities Reviews in 42 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed December 28, 2012

The room was clean and comfortable. It was dated though. The couch in our suite was pretty worn and a bit grungy looking, but the rest of the room was better, just dated. The housekeeping, cleaned, but did not leave coffee two of the days we were there. There was no concierge lounge during the holidays, you paid for breakfast and internet. For the price of this room and the state of it, it should have included these perks. The breakfast buffet was expensive and not all that great. Staff was friendly and helpful.

Room Tip: Book a room on an upper floor, the view of the city was spectacular at night. Also, if you face eas...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlundt, General Manager at Albuquerque Marriott Pyramid North, responded to this review, January 8, 2013
Thank you for your feedback and taking the time to post your comments regarding our hotel. We are sorry to hear your stay was mixed.

I reviewed your comments regarding your stay with us and we want you to know we appreciate all the feedback we can get. I do apologize that the hotel room was not up to the standards that you have come to expect from a Marriott Hotel. The good news is that we will be renovating all of our guest rooms next year, but that is no excuse for the room not being completely clean. We should have done a better job at insuring the “details” were taken care of.

As a management team, we take all comments seriously and share them with our staff, so we may resolve issues such as these. Again, thank you for the comments, which will help us in our ongoing efforts to improve product and service. If you would like to discuss your experience with me, please send an email to rich.lundt@jqh.com so we can address it with you directly.

Thank you so much for staying with us and we hope you will give us another opportunity to have you as our guest.

Richard Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Cruces, New Mexico
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 28, 2012

This hotel looks pretty on the outside and is in a good location. However, on the inside it is clear the hotel is run down. Stains in the carpet, peeling wallpaper, water stains, dated decor. I would classify this hotel as a two star.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlundt, General Manager at Albuquerque Marriott Pyramid North, responded to this review, January 8, 2013
Thank you for your feedback and taking the time to post your comments regarding our hotel. We are sorry to hear your stay did not meet your expectations.

I do apologize that the hotel room was not up to the standards that you have come to expect from a Marriott Hotel. I apologize for the room not being completely clean. We should have done a better job at insuring the “details” were taken care of.

As a management team, we take all comments seriously and share them with our staff, so we may resolve issues such as these. Again, thank you for the comments, which will help us in our ongoing efforts to improve product and service. If you would like to discuss your experience with me, please send an email to rich.lundt@jqh.com so we can address it with you directly.

Thank you so much for staying with us and we hope you will give us another opportunity to have you as our guest.

Richard Lundt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Albuquerque Marriott Pyramid North

Address: 5151 San Francisco Road NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Business Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Albuquerque Marriott Pyramid North 3*
Official Description (provided by the hotel):
Hotel is in the shape of a giant, nouveau-Aztec pyramid and offers some of the best views of Albuquerque's International Balloon Fiesta. ... more   less 
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Also Known As:
Albuquerque Marriott Pyramid North Hotel Albuquerque
Marriott Albuquerque

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