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“A bit sketchy, you could do better for the price” 3 of 5 stars
Review of Quality Inn University

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Quality Inn University
2.0 of 5 Hotel   |   2015 Menaul Boulevard Northeast, Albuquerque, NM 87107 (Formerly Western Star Inn) (Raynolds Addition)   |  
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Ranked #97 of 146 Hotels in Albuquerque
Los Angeles, California
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
63 helpful votes 63 helpful votes
“A bit sketchy, you could do better for the price”
3 of 5 stars Reviewed November 11, 2013

I stayed here for two nights in October 2013.
The staff were wonderful and friendly.
The corridors to some of the rooms are dark and uninviting.
The rooms themselves were comfortable enough and there is ample parking.
The wifi was not the greatest, but okay.
There was little in the way of traffic noise, there are neighbouring workshops that start making a bit of a racket early in the morning - but if you're a heavy sleeper like me, it's tolerable.

The location isn't too bad.
It's slim pickings for nearby places to eat. I'm 6ft2 and a solid build - and even I was cautious walking around the area after dark.
The included breakfast is one of the better ones I've had.

it's fine for a stopover, but you could probably do better for the same price.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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35 reviews from our community

Traveler rating
    8
    10
    9
    3
    5
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11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
Madera, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 4, 2013

Ok place to stay only complaint, I left my crochet project in room and they couldn't be bothered to find out where it was to return it to me. I was told by the night clerk on 10/31/13 to call back the next day and ask for the house keeping department. I did call back and the clerk at the desk said he would look for the item in question. I never did get to speak to anyone in charge of the cleaning staff.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Quality Inn University, responded to this review, November 6, 2013
Thank you for your review. Our housekeeping department brings all lost and found items to the desk and we do not have a record of your project. I sincerely apologize for any inconvenience or confusion.
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Ocean Shores, Washington
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 29, 2013

We picked this Inn as one of the less expensive Inns via Kayak.com that was close to the airport so we were not really sure what we were in for. Reviews appeared to be good and the price was certainly right. We were pleasantly surprised. Room was well appointed for the rate and roomy. Vanity and bathroom facility were large and clean. Room was quiet. Only disappointing issues were the air conditioning was not up to the size of the room, so it was a bit warmer than we liked, and there was no second sheer curtain on the window for privacy if you wanted to open the main curtain for outside light. Tolietries were sparse and the coffee maker had been taken out for repair. But otherwise, we would definately stay here on a return trip.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Michelle D, General Manager at Quality Inn University, responded to this review, May 1, 2013
Thank you for your review! We appreciate the comments and feedback. We continue to make improvements to the hotel and hope that we will see you again the next time you are in Albuquerque!
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new mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 2, 2013

Room was dirty....microwave,mirror and " clean dishes had dried on juice.......a work order was made on broken toilet seat and never repaired in the 3 day stay also the flushing valve had been repaired before as. It had been fixed with a clip and broke again and we had to stick hand in to flush...we left a wallet in the bathroom that was later returned. Empty. :-/ stayed here before and that time was pleasant....this time not so much :-(

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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Quality Inn University, responded to this review, April 5, 2013
We apologize for any inconvenience you experienced during your stay. As we discussed when you checked out, the only item you brought to our attention immediately was the toilet seat. If the other items had been brought to our attention, we could have corrected them instead of learning about them later.

I again apologize for the issue with the wallet. As we discussed, it was left in our public restroom. I am glad the wallet was returned to you so you had your personal items.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 16, 2013

This was less than I expected from the reviews.
First the Pros: friendly, accommodating desk staff, both evening and morning, spacious room, clean sheets/linens, acceptable mattresses, I found no bed bugs, the TV and elevator worked.
Now, the Cons: safe neighborhood? When we arrived after 9 in the evening, the front doors were locked and got locked back up when I walked out, I think the evening clerk knows the neighborhood. Around every corner was an overflowing garbage can, some overflowing out into the parking lot. Equal tidiness was used in cleaning the room, I used the refrigerator by grabbing the door at any point other than the handle because it was so grubby I didn't want to touch it, the dried spills on the carpet didn't excite me either. The lamp next to the bed didn't light. No ice machines worked--on any floor, you needed to get ice from Reception. We didn't see more than 8 vehicles in the parking lot so the traffic wouldn't have been heavy but the wi-fi kept flaking out. Things are getting worn out and not replaced, the solid surface sink had cracks spreading out from the drain--a bacteria haven. The breakfast was a carb-lovers delight, the only protein in sight was the cream cheese for the bagels, butter for the toast and the milk for the cereal, everything else was some form of sugar or starch. On this trip, I stayed at 2 other establishments for the same per night price, both were well above the level of this one. Another reviewer mentioned the other chains in the area: try one of them or set your expectations low. Ugh.

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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Quality Inn University, responded to this review, March 25, 2013
Thank you for your review. We appreciate the comments and feedback.

Our one ice machine was down but has since been fixed. Our maintenance personnel empty trash before they leave for the day. The cans do get full later in the evenings as guests check in and empty their vehicles. Our breakfast is a standard continental, which typically includes a large variety of breads and very few protein items.

I apologize for the inconveniences you experienced during your stay. We strive to make every guests' stay comfortable and pleasant. We obviously did not in your case. We continue to make improvements to the hotel and will use your feedback to help us direct future improvements and projects.
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Truth or Consequences, New Mexico
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2013

A huge thank you to all of the staff of this facility... We arrived at 130am on 2/19 due to my daughter being admitted to UNMH for possible pre term labor. The staff was kind and very very accomodating to us. We were exhausted and just needed a clean safe place to rest. I will refer this motel to all of our friends who travel to Alb for medical services and we will be back to stay there when we come up to Alb for a pleasure trip... Thank you again the staff in this facility all deserve Kudos... THank you again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Quality Inn University, responded to this review, February 23, 2013
Thank you for your review and recommendation! We greatly appreciate the feedback.

We hope your daughter is doing well and look forward to seeing you again!
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Kansas City
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 2, 2013

We stayed one night at this location and it was a great deal. Polite and courteous check in and check out, even with late night. Very convenient location- safe as well, many other respectable hotels in area. Room was fine: ample pillows and comfortable king size, plenty of floor space for luggage (very surprised), adequate flat screen, fridge, microwave, and great water pressure. I was most surprised by the space in the room- didn't have the typical crowded budget hotel room feel. Mattress on the soft side, looked new. Breakfast had standard juice, waffle maker, cereal, breads etc. Partners only complaint was no ESPN. Again, GREAT value for the price. Decor was fine. Would stay again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Quality Inn University, responded to this review, January 3, 2013
Thank you for your comments and for taking a moment to post a review. We appreciate it!

We have made many improvements here at the Western Star Inn in 2012 and have more coming in 2013. One of the improvements will be to change TV providers and increase our channel offerings. You can follow us on Facebook or our website and keep up on the latest news from our hotel.

We hope to see you again in 2013 if your travels take you back through Albuquerque!
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Additional Information about Quality Inn University

Address: 2015 Menaul Boulevard Northeast, Albuquerque, NM 87107 (Formerly Western Star Inn)
Phone Number:
Location: United States > New Mexico > Albuquerque > Raynolds Addition
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #97 of 146 Hotels in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn University 2*
Number of rooms: 136
Reservation Options:
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Also Known As:
Comfort Inn Albuquerque
Albuquerque Comfort Inn

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