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“An old property that could use some updating.” 2 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
3.0 of 5 Hotel   |   1015 Rio Grande Blvd NW, Albuquerque, NM 87104 (West Old Town)   |  
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Ranked #17 of 146 Hotels in Albuquerque
Greensboro, North Carolina
Top Contributor
109 reviews 109 reviews
8 hotel reviews
Reviews in 32 cities Reviews in 32 cities
69 helpful votes 69 helpful votes
“An old property that could use some updating.”
2 of 5 stars Reviewed May 20, 2013

I hate to be negative, but our stay here was not good. There were problems, chief of which was waking up after a 12 hour series of flights only to find that our shower did not work. We were not happy campers.

We waited until the general manager came to work, explained the issue, and received a full refund. But I pointed out that they need to do a lot of work on an old property to bring it up to standards that travelers these days expect.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, May 22, 2013
Thank you for taking the time to post a review of our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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675 reviews from our community

Traveler rating
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173
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
new canaan ct
Top Contributor
82 reviews 82 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
99 helpful votes 99 helpful votes
1 of 5 stars Reviewed May 17, 2013

The pros: large room, comfortable beds, all the amenities I wanted, quiet, good restaurant dinner. Cons: 1) took 35 minutes and 2 calls to get airport shuttle to pick me up at rental car center; 2) alarm clock didn't ring; 3) at dinner, restaurant gave me hard time when I asked for a glass of sangria; and 4) left my slacks in room; had hard time contacting Housekeeping from next city, and it would take them a week from my call to get the slacks in the mail. Now, this was the first night of a RoadScholar tour, and there's no option below for traveling with a group so I'll pick traveling with friends, even though I didn't have any at this point.

Room Tip: Top floor was very quiet.
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Owner at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 17, 2013
Thank you for your review, the Pros, and the honest Cons:

1) We are located 10 to 15 minutes from the airport in the Albuquerque Old Town district. If the van just left the airport when you arrived, it could take a while for it to get to the hotel, unload guests, and drive back to pick you up. Most of our guests arrive by car, so the van is usually sitting at the hotel, available and ready. I'm sorry the timing did not work out well for you.

2) Our alarm clocks are special single set clock / radios. If they are set correctly, they do work correctly, every time. The problem is that with any new piece of technology, one can miss a setup step, and not know it. We also make wake-up calls with the hotel telephone when guests request that. I find that when I travel, I unplug the clock radio to use the receptacle and prevent older style clocks from still containing the last guest's alarm setting. I then use my own smart phone alarm. If getting up precisely on time is important, then I also request a wake-up call as a backup.

3) I wish we did not have to ask for ID when serving alcohol to adults. But our state alcohol and gaming division as well as the city are both brutal about that. If a server ever makes a mistake in judging someone's age, then that server has a risk of being taken straight to jail. The state and city both run constant stings trying to catch a server in a mistake. When they catch a mistake, the server is taken directly to jail. Every server in every establishment in New Mexico and particularly Albuquerque should be cautious. So please understand why our servers may seem over-cautious.

4) Lost and found items are sent within 24 hours of the call, period. Many times the same day as the call. What you may have misunderstood is that the USPS can take a week to deliver something. There are over night and two day shipping options, but we charge that fast shipping fee to the guest. Most of the time, it is not worth the cost of overnight or 2 day shipping.

My question: You rated us Excellent for Location, Sleep Quality, Rooms, and Cleanliness. You rated us Average for Value and Service. That is 4 Excellent and 2 Average, or a mathematical average between Very Good and Excellent. Yet you gave us an Overall Score of Terrible? Was that a mistake?

As best as I can tell, we did 1 thing wrong. We failed to make sure you understood that it takes the Post Office (not us) up to a week to deliver. Other than that, the van was likely at an inconvenient location when you called. The wait staff / server did exactly what our governments demand they do. And if you had asked, we would have made a wake-up call and/or sent someone to your room to show you how to operate the clock radio.

Please call either the General Manager, or the Director of Sales, or leave a message for me, to discuss your review and experience with us.

Phil, managing member.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
Top Contributor
76 reviews 76 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 12, 2013

We love the shops and restaurants and shops at Old Town in Albuquerque and this is within easy walking distance. It is not a 5 star facility, but is more than satisfactory for a few nights when you visit Albuquerque. The rooms were clean and the beds comfortable. I would not hesitate to stay here again.

Room Tip: The Inn is L shaped and one side faces the freeway, ask for a room facing the other direction, it wi...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, May 14, 2013
Thank you for taking the time to post a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grove City, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 30, 2013 via mobile

Nice. Comfortable beds. Great staff to answer all our questions. Good location to walk to Old Town and from the airport. Just by the interstate and can hear the traffic, but was not a real big deal. Plan on coming back in 2 weeks and stay again.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, May 1, 2013
Thank you for taking the time to post a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed April 25, 2013

We were booked into the hotel by a tour provider and, having had ok experiences at other Best Western hotels, we were looking forward to a relaxed stay. The rooms were clean, though mine had recently been painted and the smell became stronger as the night drew on. Didn't want the hassle of repacking and moving to another room so put up with it.
Breakfast, however, was a joke. We were put at a table which hadn't been prepared, no cups or silverware, and given grotty looking menus. The chap who sat us went off to get the coffee we'd asked for, then having put this on the table went off again to get mugs. The "Head waiter" came to take our order and seemed annoyed that we were only ordering toast and cereal, obviously not enough for him to worry about. We asked for milk for the coffee and sat waiting for it to come. Had to ask the waitress to bring some after we had waited some time for it to arrive and she sauntered off to get some.
After half an hour it became apparent that our order had been forgotten and the "Head waiter" made a play of repeating our order to us then going to the kitchen to bring it. One packet of cornflakes & 2 slices of toast and milk for the cornflakes in a glass! Thankfully we checked that breakfast was included as we certainly wouldn't have paid for it.
We will be contacting our tour provider to get this hotel taken from their books and also to get a refund for our money.

Room Tip: Go somewhere else for breakfast!
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 28, 2013
Thank you for taking the time to post a review of our hotel. We are sorry to hear that you did not enjoy our restaurant.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calabogie, Ontario, Canada
Top Contributor
61 reviews 61 reviews
17 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 24, 2013

We have stayed at many Best Westerns, and this was not a great place. Rooms are clean, staff was very helpful. Our room was next to a family, had a connecting door, and we could hear every word going on. They settled by 9:30 pm, but we were awakened at 5:30 by singing Happy Birthday, then the toddler crying. Our TV was left on HDMI setting so needed a call to the front desk to get it working.
This hotel also has no included breakfast, just a discount for customers. Don't think I'd stay here again in case we had loud neighbours again, as must be the thin walls.

Room Tip: Need to NOT be beside anyone who makes noise, not sure how you fix that! Also a barking dog down the...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, April 25, 2013
Thank you for taking the time to post a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 1015 Rio Grande Blvd NW, Albuquerque, NM 87104
Phone Number:
Location: United States > New Mexico > Albuquerque > West Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Albuquerque
#16 Family Hotel in Albuquerque
#21 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Rio Grande Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Full service hotel located in the Historic Old Town District with over 150 unique shops, restaurants, and art galleries nestled around the Albuquerque Plaza. The Inn is bordered by I-40 to the North, the Downtown District to the East, Route 66 to the South, and the Rio Grande River to the West. Swimming pool, hot tub, restaurant, cantina, business center, and free Wi-Fi. 100% non-smoking facility. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Albuquerque
Best Western Albuquerque
Albuquerque Best Western

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