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“Great location for Old Town” 3 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
3.0 of 5 Hotel   |   1015 Rio Grande Blvd NW, Albuquerque, NM 87104 (West Old Town)   |  
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Ranked #23 of 146 hotels in Albuquerque
Brisbane, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Great location for Old Town”
3 of 5 stars Reviewed February 15, 2013

We stayed overnight and enjoyed the free shuttle to Old Town. The rooms need updating as the decor is somewhat out-dated. Unfortunately our room faced the freeway which was a bit noisy during peak hour traffic. Only one person manning reception so check-in too some time.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, February 18, 2013
Thank you for taking the time and posting a review of our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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505 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Birdsboro, Pennsylvania
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 11, 2013

After we stayed there I looked at the reviews and notices AntK13 stayed in room 240 and had heater problems, so did we. The heater was noisy and ran all the time. I called the front desk and the maintenance fellow came up and reset it so it did not run all the time. But when it kicked on it was still noisy, and the thermostat was not accurate.

Bought a voucher for a breakfast which was so-so. Go to the nearby Starbucks and get one of their breakfast sandwiches instead,

But the staff was friendly, the room was clean, and the location, just off 40 is great for seeing the sights of ALQ.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, February 13, 2013
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayland MA
Top Contributor
91 reviews 91 reviews
10 hotel reviews
Reviews in 46 cities Reviews in 46 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 23, 2013

The staff here was friendly and helpful. Checking in was easy. There is a restaurant on the premises which looked very nice. The room was clean and nicely appointed. The bed was comfortable. The parking was convenient. The hotel was convenient, located just off I-40, but it was very quiet inside. It is also close to the older part of town where the charming shops and restaurants are located.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, January 25, 2013
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuma, Arizona, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2013

The hotel was great and friendly as usual at any best western. The rooms were very clean and the bed was comfortable. I liked the location of the hotel with easy access from the freeway. I always have a wonderful stay.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, January 15, 2013
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 21, 2012

I stayed in this hotel for 2 nights in mid-December as part of a vacation; I had been staying for 2 nights in the competing hotel across the street, but had such a bad experience there, I checked in here at the last minute for the remainder of my stay. The hotel is conveniently located, close to Old Town and interstate/freeway; it is average in terms of accommodations, I think a little overpriced (even for the AAA rate I got) for what you get. I asked for a room away from freeway and foot traffic. The room they put me in originally (240) had a heater that did not work on the "auto" setting; I did not discover this until late at night when I was ready for bed, too late to change rooms for the night. It meant that I had to keep getting up many times throughout the night to turn on the heater when it got too cold, and then turn it off when it got too hot; only the manual settings worked, the thermostat function wasn't working. It wouldn't have been a huge issue except it was down to about 20 degrees that night, extremely cold; but the heater would only work on the high setting it seemed, so it would get overwhelmingly warm if you left it on too long. So, once again, did not get much sleep that night due to this problem. Also, there was a very long black hair on the inside of the shower curtain - which freaks me out, I hate when other people's hair is left in the bathroom in any location, it makes the room feel unclean in general. The next morning, I informed the front desk of the heater problem; they said they'd have maintenance fix it that day. When I returned that afternoon, they said it had been repaired; however when I went to the room and checked it, that was not the case; it was still not working. So, they agreed to let me change rooms - this time to 140, where the auto/thermostat function was working (it was a newer model heater than the one in 240). For all this trouble, they only took $10 off my room rate for each night; I guess I'd hoped they would have comp'd one of my nights there. Also, the bed pillows were extremely uncomfortable, and were this small weird square shape. Recommend they invest in some decent pillows. Also, the satellite function on the TV was very slow - changing channels took forever due to slow/spotty signal I guess; and in one of my rooms, the remote was on the wrong setting completely, so I had to call the front desk to have them tell me how to reset it so the TV would work. That shouldn't happen. I did like that they put the TV remotes in "Clean Remote" bags but the bags aren't sealed, how do we know for sure they've even done anything to sanitize or clean the remotes?

Room Tip: Ask for a room away from the freeway, it's literally right next to it.
See more room tips
  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, December 31, 2012
Thank you for taking the time and posting a review of our hotel. I'm sorry to hear that you were not pleased with either of the Old Town hotels. We will continue to improve the experience for all our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, NM
Top Contributor
63 reviews 63 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 18, 2012

Recently my boyfriend and I stayed at the Best Western Plus Rio Grande in Albuquerque. We really liked the location of the motel as it was close to Old Town, the biopark, the zoo as well as various businesses and restaurants on Central Avenue. We had a room on the north side of the motel which was next to the freeway. We could hear the noise of the trucks from this room.
I would recommend staying in a room on the south side of this motel. This motel has plenty of rooms, probably over 100. The room was clean and the wi-fi worked great. There is a restaurant in the motel, but we didn't use it. We would probably stay here again, but in a room on the south side.

Room Tip: Get a room on the south side as it will probably eliminate the sound from the freeway.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, December 19, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Also Known As:
Best Western Plus Rio Grande Hotel
Best Western Plus Rio Grande Hotel Albuquerque
Best Western Albuquerque
Albuquerque Best Western
Address: 1015 Rio Grande Blvd NW, Albuquerque, NM 87104
Phone Number:
Location: United States > New Mexico > Albuquerque > West Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Albuquerque
#11 Family Hotel in Albuquerque
#23 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Rio Grande Inn 3*
Official Description (provided by the hotel):
Full service hotel located in the Historic Old Town District with over 150 unique shops, restaurants, and art galleries nestled around the Albuquerque Plaza. The Inn is bordered by I-40 to the North, the Downtown District to the East, Route 66 to the South, and the Rio Grande River to the West. Swimming pool, hot tub, restaurant, cantina, business center, and free Wi-Fi. 100% non-smoking facility. ... more   less 
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