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“Make sure you check your heater! Convenient location” 3 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

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BEST WESTERN PLUS Rio Grande Inn
3.0 of 5 Hotel   |   1015 Rio Grande Blvd NW, Albuquerque, NM 87104 (West Old Town)   |  
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Ranked #20 of 146 Hotels in Albuquerque
Austin, Texas
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
“Make sure you check your heater! Convenient location”
3 of 5 stars Reviewed December 21, 2012

I stayed in this hotel for 2 nights in mid-December as part of a vacation; I had been staying for 2 nights in the competing hotel across the street, but had such a bad experience there, I checked in here at the last minute for the remainder of my stay. The hotel is conveniently located, close to Old Town and interstate/freeway; it is average in terms of accommodations, I think a little overpriced (even for the AAA rate I got) for what you get. I asked for a room away from freeway and foot traffic. The room they put me in originally (240) had a heater that did not work on the "auto" setting; I did not discover this until late at night when I was ready for bed, too late to change rooms for the night. It meant that I had to keep getting up many times throughout the night to turn on the heater when it got too cold, and then turn it off when it got too hot; only the manual settings worked, the thermostat function wasn't working. It wouldn't have been a huge issue except it was down to about 20 degrees that night, extremely cold; but the heater would only work on the high setting it seemed, so it would get overwhelmingly warm if you left it on too long. So, once again, did not get much sleep that night due to this problem. Also, there was a very long black hair on the inside of the shower curtain - which freaks me out, I hate when other people's hair is left in the bathroom in any location, it makes the room feel unclean in general. The next morning, I informed the front desk of the heater problem; they said they'd have maintenance fix it that day. When I returned that afternoon, they said it had been repaired; however when I went to the room and checked it, that was not the case; it was still not working. So, they agreed to let me change rooms - this time to 140, where the auto/thermostat function was working (it was a newer model heater than the one in 240). For all this trouble, they only took $10 off my room rate for each night; I guess I'd hoped they would have comp'd one of my nights there. Also, the bed pillows were extremely uncomfortable, and were this small weird square shape. Recommend they invest in some decent pillows. Also, the satellite function on the TV was very slow - changing channels took forever due to slow/spotty signal I guess; and in one of my rooms, the remote was on the wrong setting completely, so I had to call the front desk to have them tell me how to reset it so the TV would work. That shouldn't happen. I did like that they put the TV remotes in "Clean Remote" bags but the bags aren't sealed, how do we know for sure they've even done anything to sanitize or clean the remotes?

Room Tip: Ask for a room away from the freeway, it's literally right next to it.
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  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, December 31, 2012
Thank you for taking the time and posting a review of our hotel. I'm sorry to hear that you were not pleased with either of the Old Town hotels. We will continue to improve the experience for all our guests.
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719 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Santa Fe, NM
Top Contributor
74 reviews 74 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed December 18, 2012

Recently my boyfriend and I stayed at the Best Western Plus Rio Grande in Albuquerque. We really liked the location of the motel as it was close to Old Town, the biopark, the zoo as well as various businesses and restaurants on Central Avenue. We had a room on the north side of the motel which was next to the freeway. We could hear the noise of the trucks from this room.
I would recommend staying in a room on the south side of this motel. This motel has plenty of rooms, probably over 100. The room was clean and the wi-fi worked great. There is a restaurant in the motel, but we didn't use it. We would probably stay here again, but in a room on the south side.

Room Tip: Get a room on the south side as it will probably eliminate the sound from the freeway.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, December 19, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niceville, Florida
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 12, 2012

We arrived late here and parking was tight. Easy to find, literally yards from the interstate. The room was nice and clean, bathroom was small but big enough. The girl at the desk directed my wife to an excellent pizza delivery (Pizza 9). We would stay here again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, December 19, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falkirk, United Kingdom
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 9, 2012

I stayed in this Best Western hotel on a trip across America. The hotel was nicely decorated in South Western style. Staff at reception could not have been more helpful.My bedroom was nicely appointed and very comfortable.
Breakfast, which was part of the package, was served in the restaurant . There was a good selection of food. The waiting staff could have been a little quicker.
The hotel is within 10-15 minutes walking distance of the Old Town and the hotel has a shuttle service which can be used to go further afield.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, December 11, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
santa monica
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 23, 2012

highlights: breakfast-must try the Eggs Mornay!, Decor is a colorful new mexican style and features the work of local artist. Rooms: quiet, comfortable and well appointed. easy to find location.
lowlights: would like to have had the local newspaper

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 27, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Croton-on-Hudson, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2012

I was in Albuquerque for a conference and chose to stay at this hotel instead of the conference hotel downtown due to it's proximity to Old Town, major roads and attractions. I am so happy that I made that decision. My four day stay turned into six days as a result of superstorm Sandy (I am from New York). I got to know the hotel staff and the neighborhood as a result of my extended stay and availed myself of some of the handy features such as a laundrymat on my floor and the excellent business center. The food in the hotel restaurant is homemade and is very reasonable priced. There is a different delicious soup everyday. It is a short walk to Old Town and there is a Starbucks across the street. The only thing that I found inconvenient was a lack of stair access between the lobby and the floors. There were only firestairs that led directly outside. A small thnig that would not bother most people.... The pool and spa looked clean and inviting though I never had time to try them. I am returning to Albuquerque with my husband in June for a wedding and we will stay here.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 20, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 1015 Rio Grande Blvd NW, Albuquerque, NM 87104
Phone Number:
Location: United States > New Mexico > Albuquerque > West Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Albuquerque
#15 Family Hotel in Albuquerque
#21 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Rio Grande Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Full service hotel located in the Historic Old Town District with over 150 unique shops, restaurants, and art galleries nestled around the Albuquerque Plaza. The Inn is bordered by I-40 to the North, the Downtown District to the East, Route 66 to the South, and the Rio Grande River to the West. Swimming pool, hot tub, restaurant, cantina, business center, and free Wi-Fi. 100% non-smoking facility. ... more   less 
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Also Known As:
Best Western Plus Rio Grande Hotel Albuquerque
Best Western Albuquerque
Albuquerque Best Western

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