We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable hotel with unhappy staff” 3 of 5 stars
Review of BEST WESTERN PLUS Rio Grande Inn

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added BEST WESTERN PLUS Rio Grande Inn to your Saves list
BEST WESTERN PLUS Rio Grande Inn
3.0 of 5 Hotel   |   1015 Rio Grande Blvd NW, Albuquerque, NM 87104 (West Old Town)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Save up to 20%
Ranked #17 of 146 Hotels in Albuquerque
Melbourne
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
27 helpful votes 27 helpful votes
“Comfortable hotel with unhappy staff”
3 of 5 stars Reviewed October 31, 2012

My wife and I stayed here with a Contiki group as a one night stop over. The hotel was pleasant and the room was large. The bed was comfortable and the bathroom was clean and tidy. We ate dinner in the hotel restaurant and the food was nice and plentiful. Maybe it was because we were part of a tour group but the bar staff were a little surly and the wait staff just tossed the food down and ran. We would stay here again if passing through town. Overall a comfortable experience.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 1, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

684 reviews from our community

Traveler rating
    272
    241
    105
    47
    19
See reviews for
174
217
64
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
London
Top Contributor
99 reviews 99 reviews
23 hotel reviews
Reviews in 41 cities Reviews in 41 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 30, 2012

The hotel is in an excellent location, a very short walk to the Old Town, and several other attractions and museums. It is a very well kept hotel, great decor in the lobby area as well.
Our room was large, clean and comfortable. Again all the furniture was matching and looked authentic for New Mexico, there is also a great restaurant on site and bar. Both are very reasonable and the food was great,

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 1, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Top Contributor
115 reviews 115 reviews
39 hotel reviews
Reviews in 46 cities Reviews in 46 cities
332 helpful votes 332 helpful votes
3 of 5 stars Reviewed October 24, 2012

Spent one night, clean room was a bit small with 2 beds, furniture, bed was comfortable, but heard some noise from the Interstate. Staff was pleasant, breakfast was ok. Low ceiling creates a cramped feeling for the lobby and restaurant, although another way to look at it is there is not a lot of wasted space in this hotel! Located on Rio Grande off I 40, not far from Old Town. Recommended, 3 and half stars

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, November 1, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
berwick
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 16, 2012

Pleasant hotel just of the highway with good rooms and service, including a restaurant on site. Well appointed room with a good bed, ok bathroom. Restaurant on site has a good food selection with prices appropriate for a hotel. No free breakfast as with most BW but cost at restaurant is reasonable. Stayed three nights with restaurant meals for approx $500.00. Would recommend this hotel. Also within travelling distance to Los Alamos which is a must see.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, October 18, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bullhead City, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 15, 2012

Originally said there were no privacy curtains. Finally found them. They are on the window side of the lightweight curtains (rather than the room side) and were hidden behind large decorative valances on the edges of the window ... And they are white to match the other curtains.

But in giving them credit for that, have to take off for water temperature control in the shower. Part way through showering, without touching the faucet, the temperature went up and down several times without me touching the faucet -- apparently being very sensitive to what other guests were doing. Having a room at the far end of the hall must make things sensitive to many of the rooms along the hall ... So my shower went from normal temp to hot, cold, normal, cold, hot, and finally back to normal as I finished. (Wasn't enough to scald, nor freeze, but still very noticeable) .

Stayed October 2012, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitehorse, Yukon
Top Contributor
145 reviews 145 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed October 15, 2012

Return visit for us based on location - reasonable walk to Old Town, right off interstate and a reliable choice. The rooms are spacious, clean and well appointed with comfortable beds, fridge in room - quiet and quite up to date. Service was faultless, apples provided on check-in desk. Business center to print boarding passes. No complementary breakfast in this location but the restaurant was surprisingly good - absolutely the best onion rings ever!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, October 15, 2012
Thank you for taking the time and posting a review of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed October 14, 2012

Good option if being close to the Old Town area is a top priority. The hotel is easy to access - right off 40 and Rio Grande is a key route north-south. Room was clean, with what seemed like fairly new decor. There is a nice pool.

I did have a couple of issues. I had reserved a non-smoking King several weeks in advance. I unknowingly was there for the first weekend of Balloon Fiesta. When I arrived to check in in the late afternoon I was sent to a room with 2 queens. I asked to be put into the room type that I had reserved. The immediate reaction to the fact that they did not plan to honor my reservation was a curt apology, but no other attempt to resolve the situation. Eventually, the front desk folks decided to put me in room 130, which is a King. Unfortunately, this room is located right near the exit to the parking lot where buses park and also an exit to the front of the hotel. I was woken up super early (~5-6am) both mornings by busloads of people loudly talking (actually yelling down the hall) as they left for the balloons. I'm sure this is not the first time this hotel has had balloon guests at the hotel, but no steps were taken to prevent the morning noise. Would have been great if there were signs up to remind people that some folks were sleeping. (My Do Not Disturb didn't do the trick...) or even someone from the hotel in the hall reminding guests to keep voices down. Additionally, there was also mechanical noise (AC?) off and on that might disturb light sleepers.

Would ask for a room on the second floor or higher.

Room Tip: Do not stay in room 130.
See more room tips
  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dos1, Director of Sales at BEST WESTERN PLUS Rio Grande Inn, responded to this review, October 15, 2012
Thank you for taking the time and posting a review of our hotel. We consider your idea for next year's event.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to BEST WESTERN PLUS Rio Grande Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Rio Grande Inn

Address: 1015 Rio Grande Blvd NW, Albuquerque, NM 87104
Phone Number:
Location: United States > New Mexico > Albuquerque > West Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Albuquerque
#17 Family Hotel in Albuquerque
#23 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Rio Grande Inn 3*
Number of rooms: 173
Official Description (provided by the hotel):
Full service hotel located in the Historic Old Town District with over 150 unique shops, restaurants, and art galleries nestled around the Albuquerque Plaza. The Inn is bordered by I-40 to the North, the Downtown District to the East, Route 66 to the South, and the Rio Grande River to the West. Swimming pool, hot tub, restaurant, cantina, business center, and free Wi-Fi. 100% non-smoking facility. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, Orbitz, Priceline, BookIt.com, TripOnline SA, Despegar.com and Tingo so you can book your BEST WESTERN PLUS Rio Grande Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Rio Grande Hotel Albuquerque
Best Western Albuquerque
Albuquerque Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Rio Grande Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.