We have used this hotel for several years as our "stay and park" location for the Albuquerque Airport. Although it is showing its age, it is clean and extremely convenient. We have noticed a great improvement with the airport shuttle service in the past 6 months. Upon arriving back to the Albuquerque Airport we called for the shuttle. A time for pickup was given and the person answering the phone made sure we were in the correct "pick up" area. The shuttle arrived on time and the service was very friendly.
The shuttle doesn't start until 4:30 a.m. and that is a draw back as many flights that are international require check in 2 hours prior to departure. When we travel without flight time constrictions, the breakfast is very convenient.
A second floor room would not work for persons having issues with stairs or carrying luggage. We were offered help with our luggage when assigned a second floor room but didn't require that service.
The management is very open to suggestions and from our perspective is working to make improvements for its' customers.
Vickie O and Dan K