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“Easy airport access” 4 of 5 stars
Review of BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites

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BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites
2.5 of 5 Hotel   |   2400 Yale Boulevard Southeast, Albuquerque, NM 87106   |  
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Ranked #29 of 146 hotels in Albuquerque
GreenLeadersBronze level
Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Easy airport access”
4 of 5 stars Reviewed June 18, 2014

We have used this hotel for several years as our "stay and park" location for the Albuquerque Airport. Although it is showing its age, it is clean and extremely convenient. We have noticed a great improvement with the airport shuttle service in the past 6 months. Upon arriving back to the Albuquerque Airport we called for the shuttle. A time for pickup was given and the person answering the phone made sure we were in the correct "pick up" area. The shuttle arrived on time and the service was very friendly.

The shuttle doesn't start until 4:30 a.m. and that is a draw back as many flights that are international require check in 2 hours prior to departure. When we travel without flight time constrictions, the breakfast is very convenient.

A second floor room would not work for persons having issues with stairs or carrying luggage. We were offered help with our luggage when assigned a second floor room but didn't require that service.

The management is very open to suggestions and from our perspective is working to make improvements for its' customers.

Vickie O and Dan K

Room Tip: Make sure you request a ground floor room if you can not climb stairs or carry luggage.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, June 19, 2014
Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. Thank you for being a valued guest and we appreciate the business. If there is anything i can help you with please let me know 505-242-7022 or email aescarcega@innsuites.com
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478 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Houston, United States
1 review
2 of 5 stars Reviewed June 17, 2014

Does not honor reservations nor do they care for the needs or comfort of the elderly or veterans. This Best Western also seems to be very under staffed. There is not an elevator and they put the elderly up stairs with out help for moving luggage and when I made reservations ( made in person and confirmed the day prior of arrival ) for my father who is well past 85,had traveled over 400 miles for surgery at the VA. Upon arrival I was informed there was not a room for us. After more than 30 minutes the clerk finally found a single bed. This was not an acceptable arrangement and made for a very stressful time for him before his surgery.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, June 18, 2014
Thank you, for your recent trip advisor review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again please contact me directly 505-242-7022 EXT 301or email aescarcega@innsuites.com and i will personally make the reservation for you to ensure we can meet your request. Thank you for being a loyal Best Western Customer
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2014 via mobile

We got the 2-room suite bc we had 2 little kids that wouldn't fall asleep in the same room. The sitting room and bedroom were both very large and had french doors separating the two. There were two bathrooms in the room, as well, and it was at a very adorable price! I also thought the hot breakfast was very good quality. This was a place for us to stay halfway through driving from Vegas to Texas. I plan on stopping here everytime we make the drive.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, June 18, 2014
Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extra's. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. Questions 505-242-7022 or Email aescarcega@innsuites.com
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Vienna, Virginia
Top Contributor
81 reviews 81 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 15, 2014

The main reason for staying here was the proximity to the airport. The room I had was huge! My problem with that was that the TV was on the opposite side of the room from the bed and you almost needed binoculars to watch TV. The hotel felt "old" but I slept well, which is what counts. I found the staff to be outstanding. The location is great and there are plenty of restaurant choices within walking distance.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, June 17, 2014
I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, thank you for being a loyal Best Western customer. If you have any questions or concerns please let me know 505-242-7022 or email aescarcega@innsuites.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 12, 2014

Stayed for 1 night as I was passing through the area. Had the Nixon Presidential Suite. The name of the room is a bit misleading -- the suite was large - very large - 2 rooms, 2 bathrooms, adequate amenities. This, however, is where it ends. The property is in decent shape, but there are a number of oddities. Counter height in the bathroom is very high, and the toilet is very low. Cleanliness in the room is a minor issue - there was nothing 'dirty' per say, however, there were some items left behind in a variety of spots that were not tended to by housekeeping. Again, it wasn't anything horrific, just not what one expects in a suite (or in any room for that matter).

The staff was very kind and accommodating. Breakfast was adequate with a selection of breads and pastries and hot foods (eggs, sausage, biscuits, waffles). Breakfast seating area is in the lobby, and it is very limited.

It was a nice stay for the night - pool area and hot tub were well kept. I would likely stay again, but not bother with a suite unless I had several people with me since the room is big enough to host several people.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, June 13, 2014
Thank you for taking the time to write a review about our hotel. We appreciate our guests taking the time to share their thoughts with us. We hope to have you as a guest in our hotel again soon. Please Contact me if i can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com
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Lake Jackson, Texas
Top Contributor
73 reviews 73 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 12, 2014

We booked a two-room king suite (the cheaper one) and we loved it! It really was two separate rooms with double doors in between. One room was like a living room with couch, tv, and bathroom. It was nice because we had room to put a crib in there and close the doors so our baby could sleep without hearing us. The other room also had a tv, bathroom, and the bed. Nice pool/hot tub area and good breakfast.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, June 13, 2014
I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, thank you for being a loyal Best Western customer. If i can be of any further assistance please feel free to contact me 505-242-7022 or email aescarcega@innsuites.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 11, 2014

As expected, the Best Western has once again exceeded my expectations. The always pleasent and prompt staff once again went above and beyond to accommodate my requests, the room was clean and comfortable, and the breakfast yummy. This time however, I had the pleasure of arriving the night of the managers bbq which was catored by a local mexican resturaunt and was OUTSTANDING. Thanks again to the staff and managemant for another wonderful stay! We will most certainly be back!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, June 12, 2014
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property.We hope to have you as a guest in our hotel again soon. Please Contact me if i can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites

Address: 2400 Yale Boulevard Southeast, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Albuquerque
#21 Business Hotel in Albuquerque
#26 Family Hotel in Albuquerque
#28 Romantic Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites 2.5*
Official Description (provided by the hotel):
The BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites is located just a few blocks from the Albuquerque International Airport -- ABQ. Hotel guests looking for a great location will find themselves near Kirtland Air Force Base, Sandia National Labs and the University of New Mexico. Popular events near the hotel include the Albuquerque International Balloon Fiesta and Gathering of Nations Pow-Wow. Other popular attractions near the hotel include The Rio Grande Zoological Park, Albuquerque Aquarium, and Rio Grande Botanic Garden in Albuquerque. The Sandia Peak Ariel Tramway & Ski is just a short drive away. ... more   less 
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Also Known As:
Best Western Albuquerque
Albuquerque Best Western

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