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“Worst hotel experience ever!” 1 of 5 stars
Review of BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites

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BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites
2.5 of 5 Hotel   |   2400 Yale Boulevard Southeast, Albuquerque, NM 87106   |  
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Ranked #26 of 146 Hotels in Albuquerque
GreenLeadersBronze level
Boulder, Colorado
1 review
“Worst hotel experience ever!”
1 of 5 stars Reviewed November 7, 2012

This was the worst experience I have ever had in a hotel. The curtains are a transparent white mesh material and did nothing to block out the floodlights from the parking lot. I had to tie the blanket across the window to be able to sleep. The fridge made a loud buzzing sound and it had to be unplugged in order to sleep. The bed was one of the worst I've ever slept in.

Also, be careful climbing the back staircase. The second step from the top is several inches higher than all the others. I didn't see it at night while carrying my suitcase and tripped and fell on the concrete. I don't know how this passed a building inspection.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, November 15, 2012
Thank you, for your recent trip advisor review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I noticed that you have left a couple of bad reviews about or hotel, as I am wondering if you brought any of these small issues to the attention of Managment, every suite in the hotel has black out drapes that are located behind the sheers for privacy. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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490 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Cleveland, Tennessee
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 6, 2012

My wife and I have stayed at the BW InnSuites at the Albuquerque for several years also, usually with a minimum of two nights. On our recent trip to ABQ we arrived late and the hotel was the perfect place to retreat to after a hectic day of travelling. To our surprise the rooms had been updated, complete with flat panel tv's, which was nice. We have stayed at other hotels in the area, but the BW InnSuites is still one of THE best for staying before or after flying to, or from ABQ.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, November 30, 2012
Thank you for taking the time to review our property. We are pleased to hear that your visit was pleasant and recognized how clean our property is! We are looking forward to your next visit!
Thank you again, we truly enjoy hearing about our guest's experiences.
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Orchard Park NY
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 6, 2012

This was a nice hotel stay with clean and comfortable rooms with some exceptions. First there is a double stairway to the second floor from the lobby. and the breakfast area is in the lobby. When at the top of the stairs one can look down onto a flat above the breakfast area - and this flat looks not to have been cleaned in years and made me wonder how much of that filth was blowing down into the breakfast area, Second, the key card mechanism on my door did not work very well and while I mentioned it to the staff - nothing was ever done to fix it. Third, the hotel's web site says the hotel is a block from the airport so after a long flight I figured I would walk - and let me tell you it is much further than a block. And last, it says the Village Inn Restaurant is on premises - well it is ion the same parking lot, it reminded of an older Denny's or Perkins and was not particularly good. Other than that restaurant the next closest restaurants (Applebees and Fudruckers) are a mile walk away across busy streets. There are hotels much closer to these restauirants if you - like me - travel without transportation.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, November 30, 2012
Thank you for sharing your comments about our hotel. We certainly strive to make sure all our guests have a comfortable stay. Our staff is empowered to make sure all our guests are accommodated during their time with us. We look forward to seeing you again in the future
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allentown pa
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 26, 2012

We have been staying at this hotel for the past 7-8 years during the balloon fiesta. We spend 10 days here each year and Victoria and all her hard-working staff have always provided us with whatever we have needed. I have special dietary issues and require an extra refrigerator in our suite and they have always accommodated my request. They go out of their way to make us feel "at home" and remember us from year to year. It is wicked convenient for our friends and family flying into town and it is an easy drive to the balloon fiesta field. As long as we continue to come to the balloon fiesta, we will stay here. Thanks Victoria and all the staff!

Stayed October 2012, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, November 15, 2012
I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, and thank you we also think of you as family and we appreciate your feedback, all the employees love to take care of the Balloon Pilots every year, our staff has gotten to know all of you over the years!! Thank you for being a loyal Best Western InnSuites customer see you in 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danville, Il
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 25, 2012 via mobile

I've stayed at this hotel many times and it always is top notch in service and amenities. The sales manager, Victoria, is fabulous. I am a hot air Balloon pilot and I have referred many of my fellow pilots to also stay there because we are treated so very well. We all have lots of equipment and take up lots of parking space but Victoria says she loves having us. Each morning the coffee is ready by 4am. On the mornings when we do not fly we get a great breakfast in the lobby and then in the afternoon we get nachos and sodas or water. The pool and hot tub area give us a wonderful place to relax with friends and get some afternoon sun. The natural decor outside with the petrified rocks is beautiful and interesting. The 2 room suites with 2 bathrooms are wonderful for several guests. We love staying here and call it our second home. Each year I look forward to catching up on news with staff members and friends.


  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, November 15, 2012
I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, and thank you we also think of you as family and we appreciate your feedback, all the employees love to take care of the Balloon Pilots every year, our staff has gotten to know all of you over the years!! Thank you for being a loyal Best Western InnSuites customer see you in 2013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 24, 2012

Victoria and her staff are excellent. They will stop at nothing to make your stay pleasant. My wife and I live here every year while attending the "Balloon Fiesta". Our stay is a period of 10 days. Our every need is attended to as though we were family. We wouldn't think of staying anywhere else.

Room Tip: Ask for the suite upgrade.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, October 25, 2012
Skip, we would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, and thank you we also think of you as family and we appreciate your feedback, all the employees love to take care of the Balloon Pilots every year, our staff has gotten to know all of you over the years!! Thank you for being a loyal Best Western InnSuites customer see you in 2013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danville IL
1 review
5 of 5 stars Reviewed October 23, 2012

We visited during the busy Balloon Fiesta week. The staff took care of all our quirky needs, made sure coffee was ready REAL early, and had chips, cheese, salsa, and soft drinks for us every afternoon. Breakfast was good and fresh on the days we stayed later (Fiesta starts for us at 5 am). We stayed in the presidential suites, which had 2 full bathrooms (super bonus points from my wife)!! Easy access to the highway, no driving through endless stop lights to go anywhere. They even have a laundry room on the property. We will be back again next year!

Room Tip: If you are traveling with couples or a family, get the presidentlal suites or family rooms. Great va...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnSuitesDOS, Director of Sales at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review, October 25, 2012
Dean C., I would like to thank you for taking time to post your review of our property! I am so pleased we were able to provide you with an enjoyable stay at our Airport location and your upgrade to our 2-Room Famly Suites! We can't wait to see you next year during the Albuquerque International Balloon Fiesta 2013! Thank you so much for being a loyal Best Western InnSuites guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites

Address: 2400 Yale Boulevard Southeast, Albuquerque, NM 87106
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Albuquerque
#20 Romantic Hotel in Albuquerque
#22 Business Hotel in Albuquerque
#23 Family Hotel in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites 2.5*
Official Description (provided by the hotel):
The BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites is located just a few blocks from the Albuquerque International Airport -- ABQ. Hotel guests looking for a great location will find themselves near Kirtland Air Force Base, Sandia National Labs and the University of New Mexico. Popular events near the hotel include the Albuquerque International Balloon Fiesta and Gathering of Nations Pow-Wow. Other popular attractions near the hotel include The Rio Grande Zoological Park, Albuquerque Aquarium, and Rio Grande Botanic Garden in Albuquerque. The Sandia Peak Ariel Tramway & Ski is just a short drive away. ... more   less 
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Also Known As:
Best Western Albuquerque
Albuquerque Best Western

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