I had a bad feeling about this place when we viewed the sea of residential laminate flooring at the entrance. The check in experience was perfect, friendly and flawless. Good things ended there. The dark, dirty and faded carpet in the hallways was far, far beyond its useful life. The elevator doors were guarded by some odd entry arrangement that made it nearly impossible to enter the elevator with a luggage cart. The route from the elevator to our room was like a corn maze; winding forward, left, right, and in and out of doorways and halls. The room was spacious, yet inefficient. There was one luggage stand for one suitcase. Our other one had to go on the floor to be opened. The closet was tucked in to a corner of the bathroom and inaccessible. Tired from a full day on the road, we unpacked and I hit the shower. The tub was not a slow drainer – it was a no drainer. I had water well up on my shins as I waded back to the floor. My wife simply would not enter the pool of soapy liquid. We called the front desk and, to their credit, were offered another room. The night clerk brought up the key, we got dressed again, repacked the open suitcases and toiletries and headed to our new room. Here, we were greeted with a dirty diaper in the bathroom trash can. Too tired to complain further, we hit the sack. The bed was reasonably comfortable. Upon checkout, we complained to the desk clerk about our experiences and he assured us the manager would call us to resolve the matter to our satisfaction. As expected, we have heard nothing. Oh, you have to ask for a $1 credit on the safe rental that is automatically charged to your room. I blame myself somewhat for this experience. It was a low priced room and I went for the savings. Nevertheless, there are just far too many good choices in Albuquerque for one to put up with such mediocrity. We will never stay at this Clarion again.
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