I picked this hotel due to the proximity to the airport and because of the rave reviews on Tripadvisor. Maybe my expectations were a little high, but my experience was not to the level of what many reviewed. I found one of the wastebaskets in the room full, which always makes me have doubts about other aspects of cleanliness in the room. I requested a non-smoking room, which I received, but was given a room on the first floor, next to one of the doors to access the parking lot. Unfortunately, when people would go outside to smoke, the smell carried into the room. When I arrived in the room, the thermostats were set to 58 degrees on A/C, which might be nice in the summer but not in January when it is snowing and is 24 degrees outside. The lock to my room was not functioning, and when I reported it to the front desk it was repaired within 30 minutes. Customer service was friendly, I received apologies for the problems I reported, and the room was very nice (and other than the garbage issue, seemed clean). This is a good hotel, and I might consider staying again but will request a room that is not on the first floor to avoid the cigarette smoke issue. In my opinion, however, a little attention to a few details would take this hotel to a 4 or 4.5 star property.

Things not good, Grey face flannel-dirty,smelly pillow,noisy aircon, aviation fuel sucked in by the aircon, holes in sheet.

Things good, we were able to check in earlier, near to restaurants in the university area,near the I 25. Good size room, fair breakfast and we had our room rate adjusted to a more favorable rate.

I would not stay in this hotel unless overnighting for the air port.

There are better home wood suites in the city location wise.

We have stayed in many "suite" hotels over the years, and have to say this one was really special. We were there for ten days. from Christmas Day through the 3rd of January, and I could find nothing to fault, (and I am pretty picky); our every need was anticipated.-- clean and commodious to a fault: excellent breakfast, delightful and extremely accommodating staff, especially SILVIA and her assistant who provided wonderful breakfasts and made sure everything was spic and span and that there was always hot coffee available. Sheena at the front desk answered our questions cheerfully. I wish i could call the other staff members by name as every one provided first rate service.
Sally Sue and J. D. Smith, Pensacola, Florida

We stayed here the night before flying out of the airport. This was the best homewood suites room we have ever stayed at, and we have stayed at homewoods from the east to the west coast. I would definately stay at this location the next time I am in town.