I picked this hotel due to the proximity to the airport and because of the rave reviews on Tripadvisor. Maybe my expectations were a little high, but my experience was not to the level of what many reviewed. I found one of the wastebaskets in the room full, which always makes me have doubts about other aspects of cleanliness in the room. I requested a non-smoking room, which I received, but was given a room on the first floor, next to one of the doors to access the parking lot. Unfortunately, when people would go outside to smoke, the smell carried into the room. When I arrived in the room, the thermostats were set to 58 degrees on A/C, which might be nice in the summer but not in January when it is snowing and is 24 degrees outside. The lock to my room was not functioning, and when I reported it to the front desk it was repaired within 30 minutes. Customer service was friendly, I received apologies for the problems I reported, and the room was very nice (and other than the garbage issue, seemed clean). This is a good hotel, and I might consider staying again but will request a room that is not on the first floor to avoid the cigarette smoke issue. In my opinion, however, a little attention to a few details would take this hotel to a 4 or 4.5 star property.
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- Also Known As:
- Homewood Suites By Hilton Albuquerque Airport Hotel Albuquerque
- Homewood Suites Albuquerque
- Homewood Albuquerque
- Albuquerque Homewood Suites