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“Stay somewhere else” 2 of 5 stars
Review of Holiday Inn Hotel & Suites Albuquerque North I-25

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Holiday Inn Hotel & Suites Albuquerque North I-25
3.0 of 5 Hotel   |   5050 Jefferson St NE, Albuquerque, NM 87109   |  
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Ranked #93 of 145 Hotels in Albuquerque
Eagle Mountain, Utah
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Stay somewhere else”
2 of 5 stars Reviewed December 20, 2012

The carpet, sheets, and toilet seat had stains on them. One of the pillowcases had a tear in it. The furniture was dinged up, dingy and dusty. My husband and I both swear the mattress hung over the edge of the bed by 4-5 inches on each side of the bed. Neither of us were able to sleep. The employee who checked us in apparently didn’t program our key correctly so one night arriving back to the hotel with two sleeping kids in our arms and we couldn’t get into our room. We had to go back down to the front desk and wait for them to figure out the problem but only after they told us to go up and “try it again”… still while carrying two sleeping (now crying) children around. It was very annoying. Also, you have to pretty much drive through the parking lot of the neighboring strip joint to get to the hotel. If you have older kids who can read… you might get some questions. Our main complaint was that we booked this hotel solely for the waterslide in the pool. Nowhere on the website did it mention that it was only operational on Saturdays and Sunday mornings. We stayed Sun-Wed and our kids were very disappointed. Stay somewhere else if you can.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Sam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven C, General Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review, December 22, 2012
SamL
Eagle Mountain, Utah

Dear SamL:
Thank you very much for your comments about your stay at the Holiday Inn Albuquerque. We want our guest to experience a superior product and guest service. I apologize for not meeting your expectations. Please note that I have addressed your issues with our Housekeeping and Front Desk staff and I assure you that it will be corrected. Your experience is not indicative of what we are able to offer. Again, I sincerely apologize for the inconvenience. I hope to serve you the next time your visit the Albuquerque area.

Sincerely,
Steven Caalim
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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88 reviews from our community

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Phoenix, Arizona
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed November 20, 2012

I travel to ABQ nearly every week, typically 1-5 nights per trip. I am a Priority Club member and typically stay in Holiday Inn's. This Holiday Inn always "thanks" me for my loyalty, every other Holiday Inn in NM and AZ will thank you AND give you a little bag with a couple of bottles of water and packaged cookies, nothing spectacular, but helpful compared to a "Thanks!".

I have stayed at this hotel a total of 60 nights in 2012 so far. I have always stayed at this location for its convenience to my office (3 minute drive). They have a small bar and a restaurant with decent room service. However I am losing my loyalty because of the following two things.
1. The elevator can be heard EVERYWHERE in the hotel. In fact it is a joke the bartender tells on occasion! The patrons complain and the staff is well aware! The bartender even commented that the "21" rooms (221, 321, etc) are the worst as the room shares a wall with the elevator shaft, but I can hear the elevator even at the end of the halls.
2. I DO NOT recommend accepting any room on the 3rd floor. Rooms 326, 328 look right out on a roof line with the Air conditioning units, etc. this includes piles of pigeon droppings and pigeons (alive and dead).
3. When I complained to management I was assured of a better room for the 5 nights i was to stay later in the month. When I returned, I did have a large room! It was very nice, no pigeons, but "21" room with a wall adjoining the elevator shaft!!!!

There are other options in the area I will try soon. Drurey Inn, Residence Inn, Quality Inn, etc.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Lv2CSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 5, 2012

well I am pleased. Got clean room and was able to sleep through the night peacefully. not a huge fan of the parking lot but, My car survived overnight )LOL w/o any damages or loss. I would return to this location.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank caligula r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 16, 2012

My family and I came to enjoy the slide at the swimming pool, But.. they didn't tell us anything about some certain rules about it and when it was OPEN or CLOSE! I think your over price for some items that wasn't even used. I think you need to let the visitors with families know all about the slide at your swimming pool like information!! The elevators has a loud sound going up and down..maybe you need to service them soon. My kids was looking forward to using the slide at the pool. But it was CLOSED!

  • Stayed October 2012, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Albuquerque hotels

San Diego, CA
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 13, 2012

I selected this hotel because it was within walking distance of the balloon fiesta shuttle stop (Cliff's) closest to the Albquerque International Balloon Fiesta.

The hotel was nice and very comfortable for my stay. I was really pleased with it.

The location was good with lots and lots of restaurants a short drive away.

While two staff members told me that walking to the Cliff's shuttle stop was a good idea; I do not recommend it. To get there you will be walking along Pan American, a frontage road that parallels I-25. There is no sidewalk; you will be walking in a dirt ditch that is at an angle and is strewn with large rocks and little plants with thorns that will stick in your shoes (and hurt your fingers when you try to pull them out!). Plus it is quite dark in some spots (I had a flashlight with me that helped). While it is a 10 minute walk, after that first experience I drove to Cliff's the rest of the time. There was no problem parking and no problem pulling out. There was a line of busses when I arrived and it takes just 15 minutes to get to the fiesta. Getting back was just a short wait to get a bus then a 15 minute ride to Cliff's. In the mornings I was on the bus at 5am and, in the afternoons, I was on the bus at 5pm. These times seemed to work well for me.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank SanDiegan79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithfield, North Carolina
Level Contributor
123 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed October 7, 2012 via mobile

Great location for the balloon festival. Rooms were good. Maids did leave lamps unplugged and the clock was off. Front desk was not vey helpful with information Plenty of restaurant close by. Good wireless and beds were comfortable.

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank xit95i95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review, October 23, 2012
Dear xit95i95,

Thank you for taking the time to review our property. I'm glad you liked the comfortable beds and our convenient location. I apologize for the shortcomings you experienced during your stay and regret you were not satisfied with the service you received from our front desk staff. I have taken note of your comments and we will address these points to improve the quality and service that we offer to all of our guests.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gallup, New Mexico
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed September 1, 2012

We stayed here in September of 2012 with our kids. Rooms are nice but no cont breakfest is provided. Noticed elevators are really loud and our room was near them so we constantly heard this noise all night long. Elevators were really loud whem inside them too. Our complaint really comes to the pool. We stayed here because of the slide but they only let kids get on who are good swimmers and they wont let you catch younger kids. This ruined the fun for half our kids. The chlorine is way, way too high. The water was splashed up in my eyes and it burned so bad I quit swimming becuase of this. Our daughter went down the slide and after a few trips her eyes were blood shot and looked swollen from the chlorine. My wife left pool side after about 20 minutes because the chlorine fumes in the room were so bad it was burning her throat. Someone is not testing and maintaining the chemical balance for safety, they are just over shocking the pool. As another review also states they flag off this tiny pool for the slide so the pool is realy just a standing area of about 10x 15 feet. Staff seemed busy chatting. Back receiving area of hotel outside was filthy. Rooms are very nice and clean. Remote on TVs are a pain as they respond so slow. We plugged in and watched our own movies. Beds are good. Overall average stay. We will stay somewhere else next time though for breakfast and for pool reasons.

Room Tip: Stay away from elevators because they are loud.
See more room tips
  • Stayed September 2012, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Orin7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review, September 18, 2012
Dear Orin7,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness of our rooms.

However, We’re sorry about the breakfast. Breakfast packages are available but for a minimal cost. The Complimentary Continental breakfast are usually offered only by our sister hotel, the Holiday Inn Expresses. We would also like to apologize about the over chlorinated swimming pool. I understand the discomfort it caused you. We will address these points and I hope when you return you will see the improvements made. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Albuquerque North I-25

Address: 5050 Jefferson St NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Room Service Wheelchair access
Hotel Style:
Ranked #93 of 145 Hotels in Albuquerque
Price Range (Based on Average Rates):
Hotel Class:3 star — Holiday Inn Hotel & Suites Albuquerque North I-25 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Albuquerque's newest full service hotel, Holiday Inn Hotel & Suites, conveniently located at I-25 and Jefferson Street NE-Exit 229. We have been expecting you! Holiday Inn Hotel & Suites Albuquerque is located North of downtown, 8 miles from the Airport-Albuquerque International Sunport, 2 miles from Balloon Fiesta Park, 8 miles from Sandia Peak Aerial Tramway, 5 minutes from the University of New Mexicoand less than 10 minutes from Kirtland AFB. Each of our 122 beautiful and inviting Guest Rooms (including 26 SUITES) have been designed to make your stay comfortable and productive whether you are with us on business or pleasure--each offering complimentary wireless high-speed internet. During your stay at Holiday Inn Hotel & Suites Albuquerque, you can relax! Enjoy yourself! Take time to slide down our two-story waterslide making a splash into our indoor pool, Slide hours of operation are: Friday 5pm-10pm, Saturday 9am -Noon & 2pm-10pm, Sunday 9am-noon. Closed Monday through Thursday. Guests will receive 2 complimentary wrist bands per room. Welcome to our home, Holiday Inn Hotel & Suites Albuquerque! Enjoy your stay in our land of enchantment. Come back when you can stay longer. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Albuquerque North i-25
Holiday Inn Albuquerque
Albuquerque Holiday Inn

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