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“Need a life guard on staff” 2 of 5 stars
Review of Holiday Inn Hotel & Suites Albuquerque North I-25

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Holiday Inn Hotel & Suites Albuquerque North I-25
3.0 of 5 Hotel   |   5050 Jefferson St NE, Albuquerque, NM 87109   |  
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Ranked #95 of 146 Hotels in Albuquerque
Albuquerque, New Mexico
1 review
1 helpful vote 1 helpful vote
“Need a life guard on staff”
2 of 5 stars Reviewed October 16, 2012

My family and I came to enjoy the slide at the swimming pool, But.. they didn't tell us anything about some certain rules about it and when it was OPEN or CLOSE! I think your over price for some items that wasn't even used. I think you need to let the visitors with families know all about the slide at your swimming pool like information!! The elevators has a loud sound going up and down..maybe you need to service them soon. My kids was looking forward to using the slide at the pool. But it was CLOSED!

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    11
    21
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    18
See reviews for
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
San Diego, CA
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 13, 2012

I selected this hotel because it was within walking distance of the balloon fiesta shuttle stop (Cliff's) closest to the Albquerque International Balloon Fiesta.

The hotel was nice and very comfortable for my stay. I was really pleased with it.

The location was good with lots and lots of restaurants a short drive away.

While two staff members told me that walking to the Cliff's shuttle stop was a good idea; I do not recommend it. To get there you will be walking along Pan American, a frontage road that parallels I-25. There is no sidewalk; you will be walking in a dirt ditch that is at an angle and is strewn with large rocks and little plants with thorns that will stick in your shoes (and hurt your fingers when you try to pull them out!). Plus it is quite dark in some spots (I had a flashlight with me that helped). While it is a 10 minute walk, after that first experience I drove to Cliff's the rest of the time. There was no problem parking and no problem pulling out. There was a line of busses when I arrived and it takes just 15 minutes to get to the fiesta. Getting back was just a short wait to get a bus then a 15 minute ride to Cliff's. In the mornings I was on the bus at 5am and, in the afternoons, I was on the bus at 5pm. These times seemed to work well for me.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithfield, North Carolina
Top Contributor
86 reviews 86 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 7, 2012

Great location for the balloon festival. Rooms were good. Maids did leave lamps unplugged and the clock was off. Front desk was not vey helpful with information Plenty of restaurant close by. Good wireless and beds were comfortable.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review, October 24, 2012
Dear xit95i95,

Thank you for taking the time to review our property. I'm glad you liked the comfortable beds and our convenient location. I apologize for the shortcomings you experienced during your stay and regret you were not satisfied with the service you received from our front desk staff. I have taken note of your comments and we will address these points to improve the quality and service that we offer to all of our guests.

Though I would prefer you had a better experience at our hotel, I would like to thank you for sharing your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gallup, New Mexico
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 1, 2012

We stayed here in September of 2012 with our kids. Rooms are nice but no cont breakfest is provided. Noticed elevators are really loud and our room was near them so we constantly heard this noise all night long. Elevators were really loud whem inside them too. Our complaint really comes to the pool. We stayed here because of the slide but they only let kids get on who are good swimmers and they wont let you catch younger kids. This ruined the fun for half our kids. The chlorine is way, way too high. The water was splashed up in my eyes and it burned so bad I quit swimming becuase of this. Our daughter went down the slide and after a few trips her eyes were blood shot and looked swollen from the chlorine. My wife left pool side after about 20 minutes because the chlorine fumes in the room were so bad it was burning her throat. Someone is not testing and maintaining the chemical balance for safety, they are just over shocking the pool. As another review also states they flag off this tiny pool for the slide so the pool is realy just a standing area of about 10x 15 feet. Staff seemed busy chatting. Back receiving area of hotel outside was filthy. Rooms are very nice and clean. Remote on TVs are a pain as they respond so slow. We plugged in and watched our own movies. Beds are good. Overall average stay. We will stay somewhere else next time though for breakfast and for pool reasons.

Room Tip: Stay away from elevators because they are loud.
See more room tips
  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque North I-25, responded to this review, September 19, 2012
Dear Orin7,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness of our rooms.

However, We’re sorry about the breakfast. Breakfast packages are available but for a minimal cost. The Complimentary Continental breakfast are usually offered only by our sister hotel, the Holiday Inn Expresses. We would also like to apologize about the over chlorinated swimming pool. I understand the discomfort it caused you. We will address these points and I hope when you return you will see the improvements made. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2012 via mobile

Im a travel agent and talk about the second you walk in customer service was awesome. The hotel rooms are clean, and new. The swimming pool was nice my kids enjoyed the pool area. We had drinks at the bar and service was great. I would stay again.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Roswell, New Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2012

booked the hotel through Priceline. When I arrived I was asked for ID and the card that I put it on. I gave the requested documents. the next morning I found a bill under my door. I didn't think anything of it, when I got home, I checked my personal banking account and on it I found that Priceline had billed me for the room and the hotel also had billed my bank. When I called I was referred to the GM "Richard" of the hotel. He took care of the problem, but unfortunately my money will be tied up for a couple of days with transactions and the banks.

I find it ridiculous that this day and age, that such a big name chain business can't handle simple transactions. When I asked maybe comping a room or some form of helping me out, since they billed me twice, Richard advised he didn't see it as a compromise or be able to justify their mistake.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
4 of 5 stars Reviewed July 11, 2012

Stayed one night on a road trip and the hotel is very clean, new and quite nice. The beds were very comfortable. The night we stayed the place was packed with kids and the pool seemed very nice even though we didn't have time to use it. Out toilet was clogged when we got to the room and they quickly brought us up a plunger and I asked them to leave it and we would take care of it as my wife was in the shower and they only problem was the plunger was covered in something they previously "unclogged" so that was gross but overall a very nice place to stay close to a lot of places to eat.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Albuquerque North I-25

Address: 5050 Jefferson St NE, Albuquerque, NM 87109
Phone Number:
Location: United States > New Mexico > Albuquerque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #95 of 146 Hotels in Albuquerque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites Albuquerque North I-25 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Albuquerque's newest full service hotel, Holiday Inn Hotel & Suites, conveniently located at I-25 and Jefferson Street NE-Exit 229. We have been expecting you! Holiday Inn Hotel & Suites Albuquerque is located North of downtown, 8 miles from the Airport-Albuquerque International Sunport, 2 miles from Balloon Fiesta Park, 8 miles from Sandia Peak Aerial Tramway, 5 minutes from the University of New Mexicoand less than 10 minutes from Kirtland AFB. Each of our 122 beautiful and inviting Guest Rooms (including 26 SUITES) have been designed to make your stay comfortable and productive whether you are with us on business or pleasure--each offering complimentary wireless high-speed internet. During your stay at Holiday Inn Hotel & Suites Albuquerque, you can relax! Enjoy yourself! Take time to slide down our two-story waterslide making a splash into our indoor pool, Slide hours of operation are: Friday 5pm-10pm, Saturday 9am -Noon & 2pm-10pm, Sunday 9am-noon. Closed Monday through Thursday. Guests will receive 2 complimentary wrist bands per room. Welcome to our home, Holiday Inn Hotel & Suites Albuquerque! Enjoy your stay in our land of enchantment. Come back when you can stay longer. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Albuquerque North i-25
Holiday Inn Albuquerque
Albuquerque Holiday Inn

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