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“Cluttered Mess” 1 of 5 stars
Review of Bookworks

4022 Rio Grande Blvd. NW, Albuquerque, NM 87107
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Ranked #6 of 75 Shopping in Albuquerque
Attraction details
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Cluttered Mess”
1 of 5 stars Reviewed January 5, 2011

This little hole in the wall of a bookstore is just a cluttered mess.

The staff were nasty and rude and seemed scared to death of the owner.

Every book I asked for was not in stock

Skip this fire trap and hit a real bookstore that offers real organized selection and real friendly service.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BookworksNM, Public Relations Manager at Bookworks, responded to this review, November 4, 2011
We're sorry that this guest didn't have a great experience while he was at Bookworks. We always appreciate feedback from our customers, as it just helps make us better! We'd like to comment on a couple of things he mentioned in his review.

Bookworks is a small, intimate store that tries to avoid feeling like a big, corporate bookstore where there are more empty shelves than books to buy. The majority of our longtime customers describe us as "cozy," "well-curated," or "packed with good books." We've made great strides in recent months to make sure our customers have plenty of room to browse and find great books. We completely reorganized the store in July, and have recently begun replacing older store fixtures with newer ones that make shopping easier for our customers.

As a smaller, independent store, we aren't able to carry a lot of different titles, or stock dozens of copies of each title we carry. However, we can order just about any book a customer is looking for, and have it shipped to the store for pickup (with no shipping charge) or to their home. We also have online ordering at our website, www.bkwrks.com, where customers can order one of over 2 million titles and get the book shipped anywhere they like.

We pride ourselves on great customer service. We have several employees who have worked with us for many years, and have great, years-long relationships with our customers. We emphasize customer service and being cheerful and helpful to every customer with our staff. We're sorry this guest didn't experience that, and will work harder to make sure we allow every guest the experience of our warm, helpful approach to serving customers.

In short, we apologize to this user for his less-than-great experience at Bookworks. If you're in the Albuquerque area, stop by and check us out for yourself. We think that if you love indie bookstores, and the attributes that set them apart (including eclectic book selections, book-loving staff members, and funky atmospheres) you will LOVE Bookworks. Because we were indie before indie was cool.
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