We spent 2 different nights there 2 weeks apart during our 2 week family road trip. We arrived 31st as we were traveling to California and a week and a half later as we made our way back to Texas.
This place is some what of an new property that is in some need of some TLC. But otherwise its a good and restful place to stay. As with all Embassy Suites and Hilton properties, we're always greeted because of our Hilton Honor membership to the brand.
On our first stay we had just completed a nearly 800 mile trip from San Antonio, Texas. We arrived during the late evening.
For those of you who read this review, this is a John Q. Hammons franchise property out of Texas. We've stayed at his hotels in Dallas, the Embassy Suites Hotel and Spa at Out Door World, or so its called in Grapevine Texas. And we've also stayed at his other Embassy Suites Hotel and Spa in Hot Springs Arkansas back in 2005, another beautiful property. What I like about his properties is he puts his own flare and twist to the décor and design both the interior and exterior of the hotels compared to the rubber stamp look of other Embassy Suites throughout the U.S. Look at the exterior photo I have attached. And for a look of his property in Grapevine (Dallas) Texas, look through my contributions section to find that review and you'll see what i'm talking about.
Well recently as I found out is that Mr John Q. Hammons passed away a few months ago according to the front desk clerk one night as I was about to do laundry. R.I.P Mr Hammons, you've made some beautiful properties and its because of owners like you that made us loyal as Hilton Honor members .
Now onto the review.
When we checked in I asked if he had bellhop services or luggage racks available and the front desk clerk said they did. He went searching for a bellhop but he came back after checking me in saying they had just gone on break and but he would assist me in helping me with my luggage. Now I don't' point this out as a negative or a con against the hotel but the front desk man didn't have to offer to help as I was willing to do it myself. But the mere fact he rolled up his sleeves and helped out with my luggage, well my family and I were very grateful. I didn't catch his name but he was a smaller guy, i'm about 6'2 and he was easily about 5'8 Hispanic male. I was traveling with my two sisters and 2 elder parents who are disabled so I really appreciated the help.
The interior décor is typical New Mexico flare of indian or pueblo style pottery fixtures and dark/burnt orange colored hues.
The only small draw back is that the carpet to some extent and some pieces of the room are showing its age and wear and tear. Our door lock (photo provided below) has seen better days and it was no longer latched onto the door so it kind of voided the whole notion of even putting it on for safety. Carpets, although cleaned, are starting to wear out. Beautiful granite counter tops in the restroom but some mold around the tub and shower surround.
On first trip out there around the 31st we also ordered room service. Now I'd like to take a moment and say that although it is pricey like all room service hotels tend to be, the quality and portion of the food was fantastic! We were all blown away at how delicious and fresh the food was and that's cause we've stayed at Embassy Suite hotels from San Diego, CA to Orlando, FL and this was by far the best in room dining experience EVER.
When we came back to the hotel nearly a week and a half later around the 8th of Aug, we ordered take out as room service was closed for the night. The front desk clerk provided a list of menu's of restaurants that delivered to the property. It was during this stay that I used their laundry facilities. Its located at the 9th floor and you need to purchase tokens at the front desk in order to operate them. Be aware that they have both top load and front load washer and dryers. One uses regular old fashion detergent and the other requires High Efficiency which is a plus as I had purchased HE because the Marriott property we stayed at in Flagstaff, Az only had HE machines. The fact that you're required to purchase tokens kinda puzzles me, you also require tokens to play in their arcade playroom. go figure.
All in all, good hotel dining, and by all measures a clean place to stay. But it is in need of some updating as some of their décor and furniture is showing its age. Another gripe that I've seen most complain about and agree is the internet policy.
I've always known as a Hilton Honors member for the past 11 years that Embassy charges anywhere from $9 to $12 dollars for a 24 hour session. All you had to do was charge it to your room and you had wireless connection. It use to be that you could log in if you had multiple devices but all of that has changed. If you have a smart phone or if someone in your party has their own tablet or laptop, they each have to pay for their own connection. That wasn't always the case, and if any employee says so otherwise then they haven't been around the Hilton brand to know that the company is price gouging customers this way. Hilton doesn't do this with all their other properties as Hampton Inn, Hilton Garden and even Homewood offer complimentary.
Embassy Suites only offers it free if your a Platinum or Diamond member Hilton Honors member.
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- Also Known As:
- Embassy Suites Albuquerque
- Albuquerque Embassy Suites