We have been fans of ES when our company used to pay for these hotels. We have previously stayed at San Jose, Denver and Lompoc ES. This one however, is a bit dated.
Check-in was efficient; we were promptly met and checked in. The hotel receptionist succumbed to my charm and granted us free internet in our room after I asked for it. Personally, I think it is reprehensible that hotels still charge for Wi-Fi especially the higher end chains. Here it is 10 bucks a night PER DEVICE! Pretty insane, however it was free in the common areas??? Hampton Inn, another Hilton property we frequent, always provides Wi-Fi for free.
The room was typical ES rooms, one bedroom with a living area. First impressions were fine, but looking around a few things were in disarray. The bathroom wallpaper had brown stains, mildew or something on it and the bathroom calking looked horrible at best. The bedroom closet had its handle "reattached" by some ill-fitting screws making the closet difficult to open. Also the sink had a large crack in it which had been fixed however the sink should have been replaced. Forgot to take that pic. Other pics are attached.
With that said, the room was quiet and I received my room choice, as far away from the elevator as possible. The bed was comfortable and there were plenty of pillows. The alarm clock was falling apart however. The top cover piece would detach itself with zero effort. Thank goodness for alarm clock apps.
Housekeeping refilled our toiletries and the room was cleaned when we came back.
Manager’s reception aka free happy hour was a bit chaotic. Many hotel guests were forming a line with two servers taking orders vying for a position in line. Our first and only encounter was ok. My GF asked what kind of wine they had and was promptly given the answer "Red or White" Really?? How about the actual variety such as Pinot or Zin, which after some prodding he did produce the varieties. Sad actually. The happy hour food consisted of crackers, assorted cheeses, chip, and salsa. There was not a fruit or veggie option, which again is disappointing.
Made to Order breakfast was fine, at least the made to order part of it. GF ordered an omelet which was very good and the cooks are very friendly. However, I had eggs, bacon sausage, and potatoes. The eggs and potatoes were fine; however, the bacon and sausage were not very warm and were obtained at the MTO counter. Overall I give it about a two for a la carte and a 5 for MTO which is really the big draw so I should have went that route. The seating by the water feature was very nice.
The common areas were nice and well-kept and had no issues.
Plusses were the hotel are staff except for the manager’s reception bartender common areas and large rooms.
Minuses are room age, items in room not fixed properly, and a few happy hour staff members.
Far away from the elevator was quiet. Ask for free internet the hotel receptionist barely hesitated...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for providing us with feedback and for taking the time to write such an extensive review. We are providing your disappointment with the price of the internet back to Hilton, however for now, the price is a standard for all Embassy Suites. In regards to your room, we have implemented a new inspection process within our housekeeping department and are starting to see better results so that we can find and correct the issues you experienced before you arrive. In regards to the quality of the room and the amenities offered – we are scheduled for a full renovation sometime next year. Trust that we will address our offerings in the breakfast, as well as, for the manager’s reception to provide a better experience overall. Again, I want to thank you for your feedback and we hope to see you again.
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Kaisha S. Gurtner
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.